We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Testing

Florida True Water

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Testing.

Complaints

This profile includes complaints for Florida True Water's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Florida True Water has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is what the sales person said he sold me-  a Doctor Aqua system- I verified today. The owner then sent this today- the sales person still believes he is selling the doctor aqua system- even though it’s over two weeks later. The owner on the phone today told me they do not keep part numbers or serial numbers- I asked how they do warranty work and he didn’t have an answer. This a is a complete bait and switch.  was not the one online. I asked for the 10 year warranty in writing, the serial number, and the product batch number, and it has been complete radio silence. I asked them to come remove the product and they wouldn't.

      Customer Answer

      Date: 03/05/2025

      Update: 

      3/5: Reached out to ***** the original sales person TODAY and he confirmed that the brand is Aqua Doctor (today, product was sold and installed on 2/25). When I sent this to ***, he replied "It was the salespersons first day"and "I didn't know you were perfect...." I mean is this a joke, two weeks later your salesperson still thinks its an Aqua Doctor? *** also said their company does not keep any record of serial numbers for products installed (which is insane) and he couldn't provide it. He said it was on my product and it is up to the customer to mail in the warranty. Would be nice to have the original packaging with the pamphlet to do so.... but what company installing anything commercial grade with a 10 year work warranty doesn't keep accurate records. This is REAL MONEY! I'm a pregnant woman drinking lord knows what because this company has no idea what they put in my house. See attached text messages for the wonderful service and proof of what the sales team "believes" they are selling.

    Florida True Water is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.