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Business Profile

Continuing Education

Brevard Nursing Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Continuing Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in the Brevard Nursing Academy August 21st of 2023. I paid ******* dollars for the enrollment fee,, however I only went to 2 Orientation sessions. I never started classes, I withdrew from the course. On September 21st of 2023 I went and signed my withdraw letter and that

    Business Response

    Date: 01/09/2024

    Dear *****************************,
    I hope this message finds you well. We sincerely apologize for any inconvenience you have experienced regarding the delay in processing your refund, and we appreciate the opportunity to address your concerns.
    First and foremost, we want to assure you that providing excellent customer service is our top priority, and we deeply regret any frustration this situation may have caused. Please allow us to provide some context and offer a resolution.
    Upon reviewing your case, we identified a processing delay that occurred due to me leaving the country for a time, i am unforfanatly the only on that can write checks soi was unable to process a refund promptly. We understand the importance of a timely resolution and acknowledge that we did not meet your expectations in this regard.
    To rectify this issue, we have taken immediate steps to expedite the processing of your refund. Additionally, we are implementing measures to prevent such delays in the future and improve our overall refund processing efficiency.
    Your satisfaction is of utmost importance to us, and we value your feedback as it helps us enhance our services.
    If you have any further questions or concerns, please do not hesitate to contact us at ************. We are committed to ensuring your satisfaction, and we appreciate your understanding and patience as we work to resolve this matter promptly.
    Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust.

Brevard Nursing Academy is NOT a BBB Accredited Business.

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