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Business Profile

Trampolines

P3 Planet 3 Palm Bay | Defy Trampoline Parks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trampolines.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my kids to jump at ************* on 9/7/24. My card was charged that day and kept on file and charged again today 10/7 for $111 without my consent! I was apparently signed up for some reoccurring membership. I spent hours trying to contact Defy customer service. There was no way to cancel except online where I did not have any membership purchased.

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began memberships for my son and two of his friends on 2/26. I found out the boys were going to be pretty busy and decided to cancel before being charged the $76.46 for all three jumpers again. I went onto my account. There is no way to see who is on the account. I was able to cancel three jumpers, and one of them was not my son's friend, but my son's friend's brother, who was supposed to be paid for by his mom. I figured it was a clerical error, and the staff probably put the wrong kid on my account. No big deal because I cancelled three jumpers. This was not the case. I was charged $24.60 on 3/26 for the friend I was not able to cancel. I contacted the company via email. I sent them the three confirmations I had. They refused to refund me. They could not explain to me why I was able to cancel three subscriptions and had a fourth. I only initiated three. Upon reading reviews, this is a common occurrence, and I feel like more people need to hold companies like this accountable. Good customer service goes a long way. $25 is nothing for a company like this. I have had parties here and have dropped hundred of dollars, and yet they could not work with me and give me a refund for services I will not be using and that I should not be responsible for.

  • Initial Complaint

    Date:01/10/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live outside of the **************** now since June of 2023, when I finished working this afternoon, I noticed a fraudulent cc charge in the amount of $47.06 from DEFY in ********, **. My children have not used this fun park in more than 7 months time, so we aren't sure why DEFY fraudulently took money from my cc. I'd like the full amount returned and a written statement stating that this will not happen again.

    Customer Answer

    Date: 02/10/2024

    The issue was resolved by the company and the mistake was found to be on my part. Defy went above and beyond to make sure everything was done properly 

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Forcing people to pay for socks when they don't need them. Refusing to refund money afterwards. Three adults told them the children had socks already. When grandson went to pay for jump zone time with his **** gift card from Christmas, they charged him for socks. My daughter and I confronted them to ask why he was charged for socks he didn't need or receive. They claimed he said he needed them. They offered to give him socks but refused a refund. My daughter told them again he doesn't need socks. They said, Card has been charged already and no refunds allowed. I can't see how this is an appropriate way to do business. One thing to take advantage of adults but no remorse for taking advantage and ripping off a child. Right is right and wrong is wrong.

P3 Planet 3 Palm Bay | Defy Trampoline Parks is NOT a BBB Accredited Business.

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