Complaints

This profile includes complaints for Payroll, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Payroll, LLC

  8409 N Military Trl Ste 119 Palm Bch Gdns, FL 33410-6324

• 

  Payroll, LLC

  8409 N Military Trl STE 119 West Palm Beach, FL 33410-6324

• 

  Payroll, LLC

  5944 Coral Ridge Dr # 266 Coral Springs, FL 33076-3300

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, 2024, I received a text message and email with direct threat of lawsuit from **** ******* with a company called, Payroll LLC.He has a contract with digital signatures using my name, signed on August 4, 2023 using my email address. It is also signed by other names to which I am not familiar such as ****** ******** and ******** De La *********** this paperwork, they allege they will be collecting employee retention credits. During this time, I did not have W-2 employees that would be able to earn these credits. My initial company on the agreement is no longer in business. The other companies on the agreement never had employees either.Payroll LLC alleges I am to pay them a percentage of **** received, yet nothing was ever received and to my knowledge, Payroll LLC, never actually did any work for myself or company.On their agreement in section 3a, it states, The term of this Agreement shall be effective on the Effective Date and shall continue for shall continue until PAYROLL LLC has received all Payments due for services (Term),unless earlier terminated in accordance with the terms and conditions *************** were never performed. **** never received. Therefore, above and beyond this is not my signature, the agreement should be discontinued. In an email to me personally, **** ******* stated, While we have sued over 400 companies already, for lack of payment, and have not lost a single case. This is a direct threat with zero funds to collect. On August 15, 2023, I was contacted by ***** ********* in regards to this same matter. He threatened collections when I stated this was not my agreement. He also threatened a litigious path.I am writing to request your assistance in having this fraudulent organization cease and desist all communication and actions against myself and any organization I may operate. I have no legal agreement with them. They have never done any work for me. They continue to threaten me.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payroll LLC contacted me in regards to the *** credit. I went with them and never received an *** check. Just got served papers today that they are suing me for $ ******* which represents 25% of the credit I was supposed to receive. Problem is I never received any money. I have not heard from them in months now a lawsuit shows up at my door. Tried to contact the company and goes to voicemail which is full.

• Initial Complaint

  Date:01/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company assisted in filing for the *** rebate from the **** was supposed to be direct deposited by September. It has yet to be recieved and the email I had, as well as the phone number are no longer working and no one is responding to my multiple emails.

  Business Response

  Date: 01/17/2024

  You can tell this person to email me at this address.  It is obviously working and she should use it.
  

  
  

  Thank you for your consideration,
  

  
  

  ***********************

  
  

  ************

  ********************************* #***

  *************, ** 33076

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21146935
  
  I am rejecting this response because: this is not the person I dealt with and they are not responding to my emails 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payroll LLC continues to send emails, and the unsubscribe link is not working. I've made several phone calls, and they will not remove me from their list. See the message below.Good Day,We never heard back from you and wanted to see what you wanted to do about the *** money from the *** Covid relief program that you may be eligible for. Do you want to proceed, or do you prefer we don't contact you again?Just to confirm, on our end, you would've needed 3+ W-2 employees during 2020 and 2021(not including yourself) for us to let you know if you're eligible for the ***.Remember this is a refund on your payroll wages, NOT a loan. Average business that we've helped receive back over $50k.Thank you for your consideration,Payroll LLC ************ ****************************************************************************** PAYROLL.LLC -- You received this message because you are subscribed to the ****** Groups "*** Refund" group.To unsubscribe from this group and stop receiving emails from it, send an email to ********************************************************************* view this discussion on the web visit ***************************************************************************************************************************************************************.

  Business Response

  Date: 09/12/2023

  I just removed him, only one email was sent to him on AUG 27th from this group it looks like. The unsubscribe link does work. He copied and pasted the instructions from the original email which I highlighted below.
  

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20530386
  
  I am rejecting this response because:
  You claim that your unsubscribe link works. You didn't offer an unsubscribe link. see my complaint. to unsubscribe, your instructions were  to send an email to unsubscribe. I did and the email was rejected by your server. see attached.
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/13/2023

  Hi ******,

  
  

  I am done dealing with this case.  Please get rid of it.  It is only wasting everyone's time.  He has been removed since I first received this BBB complaint, so no need to discuss this any further.

  
  

  Thanks,

  
  

  ****
  

  
  

  Thank you for your consideration,
  

  
  

  ***********************

  Customer Answer

  Date: 09/13/2023

  It's unfortunate that the BBB doesn't serve the consumer better.   I will be sure to spread the word how ineffective you are.

   

  Regards

  *****

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company fraudulently made a contract in my name with a PO box address. Sent emails saying I was in breach on contract regarding proceeding with the *** ****** Threaten to send my account to collections.

  Business Response

  Date: 07/31/2023

  Hi ******,

  
  

  Here are the 2 documents submitted to us and they both have the same IP address on the last page to provide a finger print of where it came from.  We do not submit fake agreeements to ourselves and don't appreciate the libelous comments.  If she continues, she will be sued for lible.

  
  

  As for the agreement, yes, we will legally pursue payment if she gets her ERC done elsewhere.  We are certainly open to the idea that someone stole her company identity and fraudulently submitted the paperwork but that burden would be on her to prove either in this forum or in a court room.

  
  

  Please close this out as I am wasting time with this silly people.
  

  
  

  Thank you for your consideration,
  

  
  

  ***********************

  
  

  ************

  ********************************* #***

  *************, ** 33076

• Initial Complaint

  Date:05/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple emails from Payroll LLC regarding ERC tax credits. After receiving the first email, I replied back (to ***********************************) asking that my email be removed from their list. Today I received another email following up on the first email she sent. The screenshot of today's email is attached. You'll notice there is no unsubscribe link on this unsolicited email. My request to have my email removed from their list was ignored. If the concern is not to listen to customers, what is their concern? (could it be that the lucracitve 20% fee on any collected ERC refund makes it worth the risk of making people upset?)Per the link inside the email, the company president is ***********************.

  Business Response

  Date: 06/23/2023

  Hi ******,

  
  

  Here is the reply to this complaint.  You can see below that while the client DID email us back to remove them, they did NOT use the unsubscribe link at the bottom of the email they initially recevied.  It find it "convenient" that the screenshot offered by them does not show the entire email we sent and the unsubscribe link is intentionally not being shown.  WE received 50 unsubscribe requests from that same link from the same bulk email that went out to this BUSINESS owner.

  
  

  Please tell them to stop wasting everyone's time.
  

  
  

  Thank you for your consideration,
  

  
  

  ***********************

  
  

  ************

  **************************************

  *************, ** 33076

  
  
  
  

  ---------- Forwarded message ---------
  From: ******************* <*******************>
  Date: Mon, May 8, 2023 at 1:54 PM
  Subject: Re: *** Payroll Refund
  To: *********************************** <**********************************>, **************************************** <****************************************>
  

  
  
  

  Remove me from your list.

  
  

  
  

  *******************;   |    OWNER    |    ********    |    ************ (cell)

  ____________________________________________________________________________________

  
  

  ************** (showroom)    |    ***************    |    ********************************************************************

  ---

  From: *********************************** <**********************************>
  Sent: Monday, May 8, 2023 8:04 AM
  To: **************************************** <****************************************>
  Subject: *** Payroll Refund

   

  Good Day,

  
  

  We never heard back from you and wanted to see what you wanted to do about the *** money from the IRS Covid relief program that you may be eligible for. Do you want to proceed, or do you prefer we don't contact you again?

  
  

  Just to confirm, on our end, you would've needed 3+ W-2 employees during 2020 and 2021(not including yourself) for us to let you know if you're eligible for the ***.
  

  
  

  Remember this is a refund on your payroll wages, NOT a loan. Average business that we've helped receive back over $50k.

  
  

  Thank you for your consideration,

  
  

  ***********************************

  ************
  

  ********************************* #***

  ************* , ** 33076

   

  --
  You received this message because you are subscribed to the ****** Groups "*** Refund" group.
  To unsubscribe from this group and stop receiving emails from it, send an email to erc.refund.ertc+unsubscribe@payroll.llc.
  To view this discussion on the web visit ****************************payroll.llc/d/msgid/erc.refund.ertc/CADScLUz1xs4ZLdS8wmLacqgXy9CdD****************************.gmail.com.

  Customer Answer

  Date: 06/23/2023

   
  Complaint: 20096900
  
  I am rejecting this response because:

  It shouldn't matter whether I request to be removed or use the unsubscribe link. While the unsubscribe link may be more convenient for the business, the requirement is the same. I don't care if there is an unsubscribe link, I sent the request via email reply so I could document my request (which was ignored).

  The business owner complained that I was "wasting everyone's time" by filing my complaint, yet his company Payroll, LLC is the one sending unsolicited emails to what I assume is thousands if not tens of thousands of businesses. If he is so concerned about wasting everyone's time, maybe he should reconsider his own "business acquisition" methods that waste far more time.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employees from this business will blow up your inbox with a concerning number of spam emails. I have told the representatives multiple times that under no circumstances are they to ever contact me again. However, they continue to reach out to me.

  Business Response

  Date: 04/11/2023

  He is given the ability to unsubscribe in every email at the bottom.  Tell him to use it and stop wasting everyone's time.
  

  
  

  Thank you for your consideration,
  

  
  

  ***********************

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19598445
  
  I am rejecting this response because *************************** response was HIGHLY UNPROFESSIONAL. The email I received was NOT automated, nor was there an "Unsubscribe" link in the email. Telling me to click a non-existent button and "stop wasting everyone's time" is an incredibly hypocritical response coming from a company who sends out emails that waste people's time. I suggest that **** take some courses on how to behave more professionally when faced with a negative response.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/12/2023

  I request to see the email that was sent to **** for me to review whether there was an unsubscribe link.  No copying and pasting.  He can forward it directly to me at ******************************* and I will review it.

  Customer Answer

  Date: 04/12/2023

   
  Complaint: 19598445
  
  Here is a screenshot of the email as it was sent to me. Given this organization's history of harassing me with email spam, I will NOT be giving any associate of theirs my email address or opening a direct line of contact between them. If they want to communicate with me, they can do so through this website.
  
  Sincerely,
  
  *******************