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Business Profile

Online Retailer

Drunk by the Turn LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Drunk by the Turn LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Drunk by the Turn LLC has 2 locations, listed below.

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    • Drunk by the Turn LLC

      null Palm Bch Gdns, FL 33418

    • Drunk by the Turn LLC

      223 Riverside Dr. Saint Albans, WV 25177

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 2 hats that were never shipped. Multiple times tried to email and message the seller with no response. Order was placed 3/10/23.

    • Initial Complaint

      Date:12/14/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $110 for two hats I never received. Multiple attempts to contact business through various means all unanswered. Disputed the charge with my credit card company and luckily was able to get my money back. He opens a new site on Shopify under a different name after he gets reported enough, but is still scamming people. All of he and his business partners information is easily found online. Unbelievable that no one has put an end to this yet.

    • Initial Complaint

      Date:06/22/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction is 6/7/23 in the amount of $210.00. I tried to purchase 7 hats from company. My credit card was charged but I never received any email notification or fourth notifications about my order. Tried contacting the company about the issues and didnt get a reply. Would like my money back

    • Initial Complaint

      Date:01/19/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fake business advertising sale of goods on social media ************************************************* ******* has significant following of over 100K people. Taking money from consumers and not fulfilling orders nor being responsive to complaints/follow-up. Has proceeded to block those who do complain on all forms of social media. Have learned of several others in the same situation around holidays.

    Drunk by the Turn LLC is NOT a BBB Accredited Business.

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