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Business Profile

Business Consultants

Data One Merchant Services, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The same thing the other reviews state is exactly what I am dealing with. I canceled my merchant account on 10/31/21 and they made me jump through so many hoops just to cancel that, and they continue to charge me $10 / month for the account. That's 18 months of charges so far. They either tell me they will cancel the fee if I show them my bank account as proof, or they just ignore me. I have sent them statements over and over and they just continue to charge my account each month. I want the charges to stop and I want the $180 in fees refunded to my bank account.(They were horrible to deal with as a merchant as well with very little or slow support, no back-up for disputes and tons of trouble with online account access. Definitely do not recommend this company!)

    Business Response

    Date: 07/12/2023

    **************, 

    I would like to express my sincere apologies for the delay in canceling your account and the resulting inconvenience it has caused you. Your complaint with the Better Business Bureau (BBB) regarding this matter has not gone unnoticed, and I want to assure you that we are taking your concerns seriously.

    We deeply value our customers and strive to provide exceptional service, including timely account cancellations. I understand the frustration and disappointment you must have experienced due to this delay, and for that, I am truly sorry.

    Our team is actively investigating the circumstances surrounding the delayed cancellation to identify any underlying issues or breakdowns in our processes. Rest assured, we are committed to rectifying the situation and preventing similar occurrences in the future.


    We have already issued a refunds for the charges corresponding to the months that your account remained open beyond the requested cancellation date. The total amount that we have issued so far is a total $210. (See attached breakdown)

    Once again, I apologize for any inconvenience caused.


    Sincerely,
    Data One Support Team


    Customer Answer

    Date: 07/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Data One Merchant Services, LLC is BBB Accredited.

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