We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Diagnostic Testing

Dermpath Diagnostics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diagnostic Testing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I get tests run about twice a year and my dermatologist sends my tests to this lab. I update my address with my doctor every time I go and now double check they have my address correct every single appointment because of this lab. For over 7 years of this now, this lab Dermpath Diagnostics has still been sending my bills to an address I haven't lived at since early 2016. I have called Dermpath many many times over the years about this issue to no avail. Every time, they send my bills to this address, so I don't pay them, so they end up in collections. And in the process, they are sharing my medical information with people I do not want it to be shared with. This is happening again now. I have a bill in collections from tests from last summer because they cannot send it to the address that I have told them many times now I do not live at. Like I said, I have tried to resolve this with the company many times over the years. I am sick of this, I am sick of collections and debt people calling me for bills I have never been given. My dermatologists office has even sent them letters asking them to send it to my correct address with my sample and nothing anyone has done has worked over the last seven years. Its ridiculous we have gotten to this point. I have to get these biopsies to remain healthy, I shouldn't have to fight the lab who tests them. I shouldn't be in debt twice a year because they cannot send something to the correct address.

    Customer Answer

    Date: 05/08/2024

    I contacted dermpath and the collections agency the same day I filed this complaint. Left messages with both briefly explaining my situation and gave each my phone number to call back and have not been contacted by either. I had assumed you guys are contacting dermpath and that is why I have not heard back from them, but now it's been a while, I'm not so sure. 

  • Initial Complaint

    Date:02/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the dermatologist (*****************) on 7/18/2022. She sent two surgical pathology requests to Dermpath diagnostics. After the insurance was applied the bill was $337.05. I paid that amount through my health equity HSA 8/16/2022. On 10/4/2022 I received a statement that stated it was a second request for payment and I was 30 days past due. I called their payment number *************) and asked about the other payment from 8/16/2022, they had no record of me paying. I was advised to go online and pay the bill again and I did to avoid something on my credit. The second $337.05 was paid 10/11/2022. I discussed with ******* about getting a refund and on 12/14/2022 I called and talked to ***** who stated ******* had sent my ticket for a refund on 12/13/2022 @4pm. I have been trying to call back to see where my refund is because it is now 2/10/2023 and I have not received it yet. Every time I call it does not recognize the bill number I have on my statement and it routes me to a queue where I sit on the phone for ***** minutes before hanging up. Bill number on my statement is ***********. I also received a number from ******* which I guess was for a ticket he opened #********. Please help me get my money back

Dermpath Diagnostics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.