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Business Profile

Fast Food Restaurants

Fire House Subs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is in reference to your store located at **********************************************************8/31/2025 2:10 pm: I started to place my order. this process took about 15 min. 2:40 pm: I was called for my order but it was not my order. I said I would wait for him to remake my order. 2:50 pm: It looked as thou the sandwich he was working on was finished but he was once again. I then asked if that was my order and he said no and started the process of making my sandwich. as he started he was not following the order at all, I then started to tell him the order and he then he put the meat in the steamer, at this time I told him to forget about my order and refund my money since it would be another 10 min. 2:55: I requested the cashier to give me a refund and she couldn't do it. I then asked the one that was making the sandwiches if he could issue the refund and his answer was no as well. He the got another worker ( *********) and he was unable to refund my money. 3:00pm: I then requested the managers phone number and was given a name of ***** with a number of ************. I then asked for the names from the other 2 workers and they refused to give them to me. I then went to the parking lot and called the number he gave for the manager, the phone rolled directly to voicemail. The greeting on the voicemail said .... This is ***** and and I'm out of the country with no access to voicemail, texts or email. 3:10 pm: I called the customer service line for ************************** Subs and opened an issue ticket (********) with you. 9/02/2025, 2:55 PM: I called customer service once again and let the know that nobody has called and that the charges were no returned to my card. I would hope that Firehouse subs does no want a reputation of not following up on issues in their stores, let alone failing to refund a customers money when they never produce the sandwich. This has gone on for as I stated before 17 day!!!! Now this complaint to BBB, Oct 4th 2024 to get a resolution. Thank You

    Business Response

    Date: 10/28/2024

    This should be sent to the franchise location at the address mentioned, not HQ. I don't see any formal complaint from this guest so that's most likely why it's not been actioned on. 

     

    Thank you,

     

Fire House Subs is NOT a BBB Accredited Business.

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