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Badcock Home Furniture & More of South FloridaReviews
This profile includes reviews for Badcock Home Furniture & More of South Florida's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 16 Customer Reviews
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Review fromKatherine S
Date: 07/04/2023
1 starHUGHESNET!! UGH! The absolute most horrible word one could use! They are despicable! We have called over and over and told them we have our WiFi turned off of our 2 iPhones and iPads and computers and are just trying to stream a ballgame on one tv. They don’t know how to make it better nor will they let us switch companies without giving them approx $400.00! We said so we have had this service since the 1st of March and have made numerous calls telling you our service isn’t working but IF we drop you, we still have to pay all that money??? They said yes! It is in the contract that we have to pay off our equipment!!! We will gladly send everything back to them because it isn’t doing us any good!!!! PLEASE help ppl like us be able to get out of their sorry contract by sending back the equipment!!! PLEASE HELP!!! We can’t afford our monthly bill nor pay off the equipment! We would gladly pay for service IF we had any service!!! We told them we have a baseball team we like to follow and can’t stream it because it pauses every minute of the game!!!Review fromMichael J
Date: 06/24/2023
1 starI have filed a general complaint for the incompetence of a badcock driver that caused damaged to my property while delivering furniture to my neighbors home. I left while they were on the driveway unloading and when I came back I found that my front yard was driven over by your driver. Broke sprinkler heads causing a flood, just missed an underground basin I had installed weeks prior and damaging my lawn and boulders out front. I have submitted pictures providing the damages but never not even a phone call back. Very disrespectful. Cant even imagine what damages you cause actually working in someones home. Im a local contractor and I would feel embarrassed and feel I would have to do everything or anything to make this right.Review fromSonya N
Date: 06/20/2023
1 starSonya N
Date: 06/20/2023
BEWARE OF BUYING FROM THEM I HAD MY BEDROOM SET FOR A LIL UNDER A MONTH AND A PANEL WAS COMING A LOOSE OFF OF MY CHEST I CALLED FOR SOMEONE TO COME OUT AND LOOK AT IT FOR REPAIR THE GUY CAME OUT MADE MATTERS WORST PUT PAINT ON A AREA THAT NOTHING WAS WRONG AT THIS SET WAS ******* DOLLARS I WAS TOLD ITS NOTHING THEY COULD DO EVEN THO HE MADE MATTERS WORST THATS HORRIBLE SO IM STUCK WITH PAYING FOR A DAMAGED CHEST BADCOCK IS A RIP OFF WITH TO MANY FINE PRINTS I WILL NEVER PURCHASE ANYTHING ELSE FROM THEM EVEN WHEN U TAKE OUT WARRANTYS IT STILL A EXCUSE TO WHY ITS NOT COVERED BEWARE BUYERS GO SOME WHERE ELSE THEY WILL NEVER FIX ANYTHING THAT NEEDS REPAIRS!!
Badcock Home Furniture & More of South Florida
Date: 06/21/2023
We have reviewed the service call and we have to apologize for the error on our part. Badcock stands behind all of our items and guaranties and we strive for excellent service. In this case we misdiagnosed the issue to be physical damage caused by outside sources which is not covered under any warranty and because we try to help all of our customers we made the 1/2 credit offer to help them replace the damaged item. After further review we determined that the damage to this chest was infarct a defect covered under our 12 month manufacturer guaranty and not abuse and although we reserve the right to repair defects if possible, the repair done to this item does not stand up to our expectations. We will have someone contact you as soon as possible to schedule a no charge exchange to deliver a new chest. We hope you can forgive the error and we will use this for an internal review to help avoid these errors in the future. Someone will contact you soon to schedule the exchange or you can contact us at **************. Once again we apologize for the error and we hope this helps to change your view of our company. Thank youReview fromJenice P
Date: 05/30/2023
1 starI had a delivery on Saturday May27, 2023. And have a little problem with the dining room set I ordered, and a bed I ordered. I called Badcock and they I had me to call customer service. The problem is I been calling two days. Saturday and today Tuesday. Monday they was close. The problem I cant get through. They only let you wait on the line for about 5 minutes then they hang up and you start it all over again. Think Im out of luck, because I payed cash.so I called the store. They put me back on the line with customer service, same thing. They dont care its not they problem anymore. I have learned my ****** badcock. I will spend my money elsewhere.Review fromTasha C
Date: 05/19/2023
1 starDo not buy from the location on in West Palm Beach on Cherry Rd. I’m November 2021 I purchased a furniture including a leather sofa, recliner and love seat for roughly $2500 and some change. Fast forward to April 25, 2023 I spoke to customer service in regards to sofa damage (peeling) and loose thread hanging from my love seat. The representative needed pictures of damaged sofa sent to 954-990-05 which I sent the next day. Rep offered to give me 50% off of the sofa to purchase something new. So a technician came out on May 4th to observe furniture and give his report. After technician’s report, badcock representative contacted me and stated my 3 year warranty does not cover peeling and they could only now give me 25% off sofa and 50% off love seat which amounted to $300 and some change plus I would have to get the damaged sofa to badcock myself as well as anything new I purchased with the discount I would have to have my own delivery way. I declined. This company and their employees lie just to get a sale. They lied and told me the warranty covers everything. I spoke to corporate manager on Palm Beach Gdns by the name of ***** and he was no help and speaks to you like you’re stupid. I also had a balance of 825 which after my promotion ended my balance went up to 1600+. How? When the interest rate is 28.99 annually? DO NOT SHOP WITH THIS COMPANY! Money hungry people who do not fix furniture like they say! This is not over BOYCOTT THIS PLACE ESPECIALLY ON CHERRY RD WEST PALM BEACHReview fromAldrene S
Date: 03/16/2023
1 starBadcock is the worst store to spend your money they need to go out of business. 2020 I purchase a 3 seater couch and a love seat, in 2020 or 2021 I had an issue with ************* they came and replace a part on it. After the same love seat became defective I was so busy did not notify them until maybe a few months later, and remember I have insurance on this couch set. When I called them I told them the truth when I discovered the problem, only for them to tell me I have to report the problem within SEVEN days. So right there I lost my money. So I had to throw it out. They are dishonest and there products ***** they are of no good quality. People should refrain from spending there money with badcock because their word is not their bond. They are the most dishonest company you can ever think of with their inferior goods. They do not treat customer good
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