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Business Profile

Real Estates

Illustrated Properties Real Estate, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estates.

Complaints

This profile includes complaints for Illustrated Properties Real Estate, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Illustrated Properties Real Estate, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Illustrated Properties Real Estate, Inc.

      2725 PGA Blvd Palm Beach Gardens, FL 33410-2905

    • Illustrated Properties Real Estate, Inc.

      5500 Military Trl STE 42 Abacoa Plaza Jupiter, FL 33458-2865

    • Illustrated Properties Real Estate, Inc.

      11811 US Highway 1 North Palm Beach, FL 33408-2876

    • Illustrated Properties Real Estate, Inc.

      2401 PGA Blvd STE 196 Palm Beach Gardens, FL 33410-3500

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a listing agreement with this agent. After 8 days of no contact from him I contacted him (thursday 9/26/2024) and asked him when is my house going on the market. He didn't respond with the answer. I contacted him the next day and his assistant contacted me and I told her that i fired ******* him and I'm backing out. I told both him and his assistant this. This morning she sent a contract for me to sign so they could list it as "coming soon" which he told me he would do right away which he did not do. I DID NOT SIGN THIS and they went ahead and listed it today and it says coming soon. I want my listing removed because I'm backing out of this contract.

      Business Response

      Date: 10/16/2024

      The original statement made by Client, ******** ***** is correct and our Agent, *** ******* *******,took full responsibility in answering the Client.  He, unfortunately, was traveling, was inundated with work, and there was a communication break down between ********** and his Assistant to get the property Listed immediately.  We believe honesty is the best policy, and once we found this out, and our Broker received the notice, we took action to assist our client.

      It was assigned to the Manager of ******************** and we immediately went into action to rectify the situation. We immediately called Ms. ***** to provide a List of Action items to resolve and make her satisfactory with our performance.

      This Listing was immediately re-assigned to another Agent, and a plan was laid out to the Client to immediately rectify, get her property listed to her satisfaction, and continue with the process.  A newListing Agreement was reviewed with Client and our task list when listing a property, was put into action.  We not only executed a new Agreement, with a new Agent to Ms. ****** satisfaction (she has executed Agreement and we can provide a copy.
      The Manager spoke w/Client on phone October 3, 2024, apologized again on behalf of Company, would get right to work on rectifying situation for her, she said O.K.
      Immediately posted a FOR SALE sign on her property,
      Had a professional photographer take full-professional shots of property,
      Re-Listed the property on-line,
      Visited with Client to make sure we were adhering to her requests and received full instruction from her.
      All the above took place 48 hours after hearing Ms. ****** complaints. From Oct. 1st through Oct. 3rd, a new Agent assigned to her met w/her on Thursday (believe) Oct. 3.

      Ms. ****** property has now been listed for 19 days, we have had activity on the property to show and have also received offers.

      We believe we have resolved this complaint/issue with the Client and she is satisfied.

      If we can supply any further information, please do not hesitate to contact me at ***************** and/or ************.

      Business Response

      Date: 10/16/2024

      Please note:  On a recent Complaint sent to us ID *********, you have the BROKER on Record Listed as F.F. *****.  Mr. ***** has passed and has not owned the Company since 2014.

      Please have our records updated to new Broker - **** ****** (see attached).

    Illustrated Properties Real Estate, Inc. is NOT a BBB Accredited Business.

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