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Business Profile

Computer Hardware

ACI

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ACI APPRAISAL SOFTWARE (1/30/25) TOOK MY CREDIT CARD INFO AND FRAUDULENTLY CHARGED IT for $898.00 ON JAN 30TH. My customer No. is ****** and ACI FRAUDULENTLY charged MY Credit card for the Software Subscription with Customer No. ****** which is the customer No. of ***** ******* who owns ************. You can see on my past invoice from May, my Customer No. is 117210. ACI charged my card on January 30th for ******* Subscription (I never had this subscription and I do not own ************, this is ******* company). I called ACI on January 30th and they did not catch this error and did not assist me. I then opened a case with Chase and Chase erroneously closed it because ACI said that it wasn’t an error. IT IS IN FACT AN ERROR. I called ACI again yesterday, 3/3 and spoke to a rep named ******* and today, 3/4, who is trying to tell me that it was not on auto-renewal and that you have to actively pay on the website. This is NOT TRUE, as when I called on 1/30, the lady rep told me it was on autopay. THIS IS NOT MY SUBSCRIPTION, I DO NOT HAVE AND NEVER HAD A COMPANY MEMBERSHIP SUBSCRIPTION PLAN. I need my money refunded immediately. You can see on the invoices below, back in May, I purchased software with my customer no. ****** and in January, the $898 was charged to ****** which is ******* subscription. Sincerely, *** ****** Phone: ************

    Business Response

    Date: 03/13/2025

    ACI has been in contact with the Customer with respect to her billing concerns and has completed its investigation.  We have identified the billing issue and resolved the matter to the Customer’s satisfaction.  

ACI is NOT a BBB Accredited Business.

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