Fulfillment Services
Palm Coast DataComplaints
This profile includes complaints for Palm Coast Data's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The online login for **** Coast Data Management has a Captcha requirement that is impossible to satisfy. My password was found in a data breach and I just want to log in to delete my account with its breached password. But the captcha will not let me log in. There is no way to connect with anyone at the company so I can request to delete my account.Business Response
Date: 03/01/2024
RE:
***** ****
***** ***** ****
P****** ** *****We will need the name of the magazine before we can address Ms. ****** concerns.
Customer Answer
Date: 03/06/2024
I do not have any idea what the namenof the magazine was. I had a login to **** for years ago and the password was involved in a security concern. I want to reset the password, but there is no way to do so . The CAPTCHA situation needs to be addressed by this company if nothing else.
I am sorry for my delay replying. I have been in a long conference with little time to address emails.
Initial Complaint
Date:02/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a subscription to **** ***** ********. I have missed receiving 6 magazines. I have tried calling them but I can't get through. We also sent them a letter that was returned to us. There is no answer for customer service.Business Response
Date: 02/02/2023
**** ***** is no longer handled at our office. Please see the attached response from **** ***** *********** **.Business Response
Date: 02/06/2023
**** ***** ****
****** **
** *** *****
****** ** **********
February 6, 2023
BBB of ********* *******(************* **)
**** ***** ****** ***** ***
************, *******Re: ***** ******; File # ********
**ank you for notifying us of **e complaint filed by ***** ******, re: **** *****
Please inform ***** ****** **at **** ***** is no longer handled at our office. **** ***** left our business in October 2021. We no longer have any access to subscriber information.
I am very sorry for any inconvenience **is may have caused. I can only sugge** contacting **e company directly. Please contact **e telephone number available online: ***** ******** for additional assi**ance.
If you have any additional que**ions or concerns, please do not hesitate to contact me again.
Sincerely,
******* *********
C/S Client Service Representative
CC: ***** ******
*** *** **
************ ** *****
Initial Complaint
Date:01/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 12 issues of ********** ********** for $42.00 on Oct.11,2022.The order was made from your websites ordering page(*****).My Debit card was used. It is now Dec.22,2022 & I have not received anything.I have tried to contact you thru your contact page but am not getting any help at all.All you do is refer me to somewhere else & never get a respond. Even called ***** & spoke to a supervisor,(That's what she claimed).She told me that it takes 8 weeks to get my crossword issue sentto me & that I definitely would get it by Dec.16. Didn't get anything. Since your not sending me anything that I paid for I am demanding my money back. I want my $42.00 returned to me,pronto, or this complaint will go to several corporate orgs. I also sent a Certified letter to the *** Address on Dec.22.Still no answer.Maybe the BBB can help me &Business Response
Date: 01/09/2023
********** **********
** *** *****
****** ** **********
January 9, ***3
***** *********
BBB of Northeast Florida (************, FL)
**** ***** ****., Suite ***
************, ** *****
Re: ******* **********; File # ********
Thank you for notifying us of the complaint filed by ******* **********, re: ********** **********.
Please inform ******* ********** that I have cancelled the most recent subscription order and issued the full refund of $42.00 to the credit card on file. ******* should see the credit on their statement shortly.
I am very sorry for any inconvenience this may have caused. If you have any additional questions or concerns, please do not hesitate to contact me again.
Sincerely,
******* *********
C/S Client Service Representative
CC: ******* **********
**** **** **
********, ** *********Customer Answer
Date: 01/09/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,******* **********
I'm not even sure that I will be getting my money back but I will be waiting.
Needless to say I will not be ordering from ***** ********** ever again.Maybe the manager or supervisor ****** ** ***** *******
Initial Complaint
Date:07/18/2022
Type:Status:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see attached documentBusiness Response
Date: 07/19/2022
duPont Registry Autos
** *** *****
****** ** **********
July 19, 2022
***** *******
BBB of Northeast Florida (Jacksonville, FL)
4417 Beach Blvd., Suite 202
Jacksonville, FL 32207
Re: **** ******; File #********
Dear ***** *******,
Thank you for notifying us of the response filed by **** ******, re: duPont Registry Autos.
Please inform *** ****** I was unable to locate an account under duPont Registry publications with the information he provided. Our records do not indicate we received his order/payment. Please also note, we moved processing centers to a location in ****** ** in Fall 2021. While *** ****** provided a copy of his money order request from the facility, this does not indicate a payment was received and/or processed. To proceed with the refund request, please ask *** ****** to provide a copy of the original money order/receipt stub as well as the confirmation number from the cashed money order he submitted. Once I receive the copy and information, it can be submitted to the refund department for approval and processing.
Please, note this information will also be required for the Motor Trend payment if *** ****** wishes to submit a separate complaint for Motor Trend: non-receipt of issues. As Motor Trend is published by a different company, a new/separate complaint should be submitted for Motor Trend so it can be researched and handled correctly.
Sincerely,
***. *****
Customer Service
CC: **** ******#******
CCCF
1-A
** *** ***
***** *******, ** *****
Customer Answer
Date: 08/03/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: Please see attached
Regards,
**** ****** **** #******
Business Response
Date: 08/03/2022
duPont Registry Autos
** *** *****
****** ** **********
August 3, 2022
***** *******
BBB of Northeast Florida (Jacksonville, FL)
4417 Beach Blvd., Suite 202
Jacksonville, FL 32207
Re: **** ******; File #********
Dear ***** *******,
Thank you for notifying us of the response filed by **** ******, re: duPont Registry Autos.
Please inform *** ****** I was able to locate his payment with the extra information he provided in his recent response letter. Based on this information, I was able to update his name and mailing information as well as process the paid 1-year subscription for him today. Delivery of duPont Registry Autos should begin within approximately 6-8 weeks. His subscription will begin with the October 2022 issue and will expire with the September 2023 issue.
I have also contacted Motor Trend on *** ******’s behalf and verified the same problem occurred with that subscription. Corrections have been made to that address and his paid order has been activated. Please allow approximately 4-6 weeks for delivery to begin for that publication.
Please do not hesitate to contact me again if you have any questions.
Sincerely,
***. *****
Customer Service
CC: **** ******#******
CCCF
1-A
** *** ***
***** *******, ** *****
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