Utility Billing
Grand View Utility, LLCThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:04/21/2025
Type:Sales and Advertising IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Grand View Utility is responsible for collecting the annual water and sewer construction fee due for my home. This company moved and had no communication with homeowners for over 2 years. During this time there were not any annual bills issued to ANY homeowners! Suddenly, a bill was sent in October 2024 requesting payment for the 2 years when they did not issue invoices and claiming to not have received payment for other years. On the invoice dated for October 2024- they requested payment for 2020, 2023 and 2024. When I reached out to dispute the invoice for 2020 they then said that they were missing payment for 2022. At this time I requested they review their records because payment was sent to them for 2020 and 2022. I also emailed them and referenced the last invoice I received for 2022- which shows that my account was paid up to date! Since this email they have not responded to my request to adjust my invoice to reflect payment up to date through 2022. I received a new invoice on 4/11/25 which shows my payment for 2023 and 2024. However, they are still saying payment was not sent for 2020 the new invoice included a past due payment for $450 for 2020, new bill $450 for 2025 and late fees totaling $1548.00 . This bill is inaccurate and should only reflect a payment due for 2025 of $450. I also have an email exchange with more details if needed. Please advise.Customer Answer
Date: 04/21/2025
There are other members in the community with similar billing issues. Should they file separate complaints or would it be more impactful for this to be grouped together?Business Response
Date: 04/22/2025
Thank you for your inquiry that was received today.
Attached are the following:
1. Copy of checks for the following years - 2019, 2021, & 2022
2. Declaration of Covenants and Agreement for Deferred Water and Sewer Facilities Charges
Complainant settled on their home on 11/6/2018 and was charged $68.75 for 11/6/2018 - 12/31/2018 Payment was made by the settlement company.
Per the Agreement, payments are due on January 1 of each year. Invoices are not required to be sent.
We have no record of receiving payment for the year 2020.
On 12/9/2024 (per complainants attachment) a copy of the payment for the year 2020 was requested. To date, the complainant has failed to produce the requested document..
Complainant paid their 2024 bill on April 2, 2025
Simple resolution: Produce proof of payment for 2020 ( cancelled check) and we will adjust the account accordingly.
Still outstanding and accruing interest is payment for 2020, 2023, & 2025
Please feel free to contact us if you need any further information.
Respectfully,
Grand View Utility, LLC
Customer Answer
Date: 04/22/2025
Additional Information:
Hello,
This response is another example of the inaccurate communication that has been consistently demonstrated from Grand View Utility Company.
- Payment was sent for 2023 on January 16th, 2025 and cashed by Grandview on February 21,2025.
- Payment for 2024 was sent on February 18th, 2025 and cashed by Grandview on April 10th, 2025.
- These payments were delayed during the time that I requested an updated invoice, since the requested amounts were inaccurate.
See below for cashed checks Grandview is stating they did not receive!
Please explain why invoices sent for 2021 and 2022 do not reflect any past due payments, for any of the previous years?
How is it possible to pay for 2021 AND 2022 if 2020 was not paid?
Wouldn’t those funds be applied to 2020 if it was not paid?
If invoices are not required to be sent:
1. Why has sending invoices been the standard since I purchased my home in 2018?
2. Why was there an apology sent from Grandview acknowledging the invoice and communication deficit in reference to collecting the utility payment?
Customer Answer
Date: 04/22/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
Please explain why invoices sent for 2021 and 2022 do not reflect any past due payments, for any of the previous years?
How is it possible to pay for 2021 AND 2022 if 2020 was not paid?
Wouldn’t those funds be applied to 2020 if it was not paid?
If invoices are not required to be sent:
1. Why has sending invoices been the standard since I purchased my home in 2018?
2. Why was there an apology sent from Grandview acknowledging the invoice and communication deficit in reference to collecting the utility payment?Regards,
***** ****
Business Response
Date: 04/22/2025
We agree that the following annual fees have been paid and accounted for.
2018, 2019, 2021, 2022, 2023, 2024 & 2025
We disagree as to the payment for 2020 as we have no record of receiving this payment.
Interest was calculated at 18% and not 15% as the agreement allows. My apologies.
2020 - 2025 interest for missing payment should be 15% of $450.00 per year or $67.50 per year. This would equate to 5 years @ $67.50 = $337.50
2023 payment was not paid until 1/16/2025 2 years of interest @ 15% of $ 450.00 per year or $67.50 per year This would equate to 2 years @ $ 67.50 = $ 135.00
2024 payment was not paid until 2/18/2025 1 year of interest @ 15% of $ 450.00 per year or $67.50 per year This would equate to 1 year @ $ 67.50
Total interest would be = $ 540.00
It is my hope that we made a mistake, regarding the 2020 payment. Please provide a copy of the cancelled check for the 2020 payment, and we will gladly waive all of the interest due.( $ 540.00)
If a copy of the cancelled check is not received within the next 30 days, the total interest amount will be due, along with 2020 annual fee of $ 450.00
Total balance as of today is $ 990.00
This entire issue can be resolved with a copy of the cancelled check showing payment for the year 2020.
Respectfully,
Grand View Utility, LLC
Customer Answer
Date: 04/23/2025
Please explain why invoices sent for 2021 and 2022 do not reflect any past due payments, for any of the previous years?
How is it possible to pay for 2021 AND 2022 if 2020 was not paid?
Wouldn’t those funds be applied to 2020 if it was not paid?
If invoices are not required to be sent:
1. Why has sending invoices been the standard since I purchased my home in 2018?
2. Why was there an apology sent from Grandview acknowledging the invoice and communication deficit in reference to collecting the utility payment?
Business Response
Date: 04/23/2025
complainant still has not produced cancelled check for annual fee for 2020. Complainant still paid 2023 & 2024 late and interest was charged as allowed by agreement.
Again, please have complainant produce proof of payment for the annual fee for 2020 and this issue will be resolved. This will be our last response to this complaint as complainant has not produced any factual evidence that this bill has been paid, nor did complainant pay the 2023 & 2024 in a timely manner, thus resulting in interest being charged.
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