Reviews

Review Details

• Review fromCassandra W

  Date: 08/07/2023

  1 star
  These are the absolute most rude people I've dealt with. My son and I went to Petsmart in Clearwater and fell in love with this kitten. My son named her and told everyone about her. The volunteer at Petsmart called the adoption lady, Jeanne, and pre warned her not to let us adopt the kitten. She completely lied and said we were planning on declawing the cat. When I called to talk to Jeanne she was nasty and rude and denied us adopting the cat. She was unprofessional and one of the rudest people I ever dealt with. Do not use this place, They are a joke!

• Review fromElizabeth U

  Date: 06/02/2023

  1 star

  Elizabeth U

  Date: 06/02/2023

  DO NOT USE!!!! This place is a joke. Non profit status but rude & not helpful in reality!
  Their standard response is that they’re full. Then they give you a list of other places to call: 2 that do not exist, 2 that are KILL shelters & a few others that can’t help. What’s the point of that list? What’s the point of Suncoast Animal League? Maxing out on our donations? Hmmmmmmm……

  Suncoast Animal League, Inc.

  Date: 06/05/2023

  To Whom It May Concern,
  
  
  
  This is in response to the complaint ********* Upton sent to the Better Business Bureau concerning Suncoast Animal League. The only correspondence between Suncoast Animal League and ********* Upton was via one email from the complainant and a response from one of our most trusted and seasoned volunteers. Copies of the two emails are included in my response below. As you can see, there is nothing rude about the reply. The complainant simply did not receive the response she was hoping for. And, she noted that she was turned away by another organization so she took her frustration out on us? That is not right. She was also provided with names of other shelters with the hope that she may find help elsewhere. And she finds that rude?
  
  
  
  This is "kitten season" and shelters all over the Tampa Bay area, around the state and beyond are feeling the effects of the season. Suncoast Animal League has over 200 cats and kittens under our care at this time. We use our shelter, three different PetSmarts, foster homes and have even turned our office space into a cat care room, but we still can't keep up. We wish we could accommodate each and every request we get from citizens wanting to surrendering animals and other shelters seeking our help, but that is an unfortunate impossibility. We are sought after by many because we go above and beyond and that wouldn't happen if we were rude to people and that didn't happen in this situation. And I do feel bad for our dedicated volunteer who couldn't be rude if she tried.
  
  
  
  Thank you for your time.

  
  

  This was her email to us: 

  
  

  Good morning - Somebody dumped a sealed box by the side of the road with a momma cat & 7 kittens (approx 5-6 weeks old).
  
  I found them this AM.
  
  Can you assist?  Help please!
  
  My landlord will not let them stay at my home for long.
  
  Pinellas humane can’t help.
  
  I can donate some money for their food, etc.
  
  Thank you for any help you can give!! Please call me.

  
  

  This was the response from the Intake Volunteer: 

  
  

  Hello,
  
  We received your email requesting help with a mother cat and kittens.
  
  Unfortunately, our shelter is beyond capacitycand all of our foster homes are full.
  
  I am attaching a list of other shelters and rescues in the area that may be able to help.
  
  Thank you for caring for this little family.