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Business Profile

Business Consultants

K & R Management Resources LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been TOTALLY unresponsive. Unreturned calls and voicemails makes me wonder if this is a legitimate firm. Very disappointed with experience.

    Business Response

    Date: 08/09/2024

    We have touched base with the client and will be moving forward with her services. This has been resolved. Thank you!

    Customer Answer

    Date: 08/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:05/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Golden **************** **** has been working with ****************************************** for over 9 months. ** submitted all the documentation on time (Multiple occasions) and they continue to be non responsive or resolve paperwork issues in a timely manner. *********************** is our latest rep. ** have been with 3 different reps. ** were initially told this GSA application process would take 3-4 months to complete the entire process. The continuous business brushoff after we submit new documentation is extremely frustrating. There is no way to communicate in real time to resolve ongoing issues. Everytime we ask for a status update we are told they will get back to us - this does not occur in a timely matter (usually 5-7 days).

    Business Response

    Date: 05/31/2023

    The client has been contacted and we are in the process of updating their account. They have been transferred to another advisor and have been given the director of the departments direct contact information for any further issues. If any other issues arise, we will be available to assist them immediately. The client is going to provide ** with more relevant Statements of work that clearly demonstrates the **** maintenance services to be provided by ***.  The client agreed to send ** updated **** Statements of work so that we can get them moved to the pricing stage of the *** application by early next week. Finally, the client said that they would update their complaint accordingly. We agreed to follow up this coming Friday. Thank you.

    Customer Answer

    Date: 06/01/2023

     
    Complaint: 20067794

    I am rejecting this response because: The main goal is to obtain the *** # and stop all the delays. The *** number is the final answer - ASAP.

    We were told that this application process would be completed in 4-6 months - we are now in the 9th month with hundreds of correspondences

    and phone calls. When we signed up we had a very broad scope of work (*** categories) we would like to perform.

    Not sure why we only went into a simple scope of work. The main *** scope of work issue is we need to lease and rent sand bagging equipment

    to the ****************** and perform the Service, Construction and repair work GGM has been performing (with our ********** business licenses)

    for over 30+ years. The company did reach out and start the process to resolve one of the issues (*** was stuck?) - not sure how we got so far off track?    

    Sincerely,

    *****************

    Business Response

    Date: 06/07/2023

    There seems to be a disconnect between our parties. The director has reached out to discuss moving things forward and has recently spoken to ****** (main POC) about the process and what is needed. We have tried to speak with you directly ***, but it was mentioned that you will be on vacation for the next two weeks. After you return, please contact the director to continue to facilitate the process. We are more than willing to keep this process as smooth as possible for you. If anything changes, please let us know by contacting our director or representatives directly.  Regarding your file,we are nearing the end of the process and with your cooperation we believe this can be completed soon. Thank you!

K & R Management Resources LLC is NOT a BBB Accredited Business.

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