Information and Alerts
Service Area
- USA
Important Information
This business is BBB Accredited.
BBB has determined that FreightCenter meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.
Customer Complaint
The business requests and BBB recommends that you contact Lisa Torzillo, by email at [email protected] or by phone at (800) 716-7608 ext 1031 should you have any issues or concerns prior to filing a complaint.
BBB has received complaints related to billing issues after freight has shipped and shipments that have been damaged during shipment.
FreightCenter has met and communicated with BBB on a regular basis regarding its complaint activity. The business indicated that it is a freight broker and NOT a freight carrier. Acting as a broker between the customer and carrier, FreightCenter provides access to carrier rates and carrier services. Knowing this piece of information helps to avoid a lot of confusion about what FreightCenter does and does not do. The business never lay hands on your freight, and is simply a means of connecting customers to freight carriers.
A freight carrier is a licensed and registered company that provides the actual transportation of customer's shipment. The freight carrier(s) is/are subject to all state and federal laws and regulations applicable to the transportation of this shipment. Customer understands and agrees that the freight carrier(s) that actually transport the shipment(s) is/are exclusively responsible for the transportation and delivery of customer's shipment. FreightCenter is not a freight carrier. Instead, it books freight carriers to deliver your freight, which is where the term 3PL comes into play.
The carrier reserves the right to verify a shipment's weight, size, class, commodity and services provided. If, when the shipment is audited by the carrier a discrepancy is found on the bill of lading information that causes the rate to increase, a carrier auditor will supply supporting documentation and a billing adjustment will be made. Charges for a weight discrepancy will be calculated based on the price per pound of the original shipment and documented on the 'Customer Estimate & Agreement'. When a carrier discovers these items are incorrectly described on the bill of lading, a carrier auditor will document the differences and a "billing adjustment" will be issued.
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