Reviews
Customer Review Ratings
Average of 66 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLaura H
Date: 07/03/2025
5 starsLaura H
Date: 07/03/2025
Excellent service from start to finish. Ashley was friendly and always was available to answer questions. Pkg arrived and everything was perfect!! Highly recommend them for shipping needs!
FreightCenter
Date: 07/08/2025
Were so grateful that you took the time to share your feedback with us. It is our pleasure to work with customers like you.
Thank you,
The FreightCenter TeamReview fromTy K
Date: 06/20/2025
1 starTy K
Date: 06/20/2025
A shipment I was told would take 2 days is now taking 3 weeks+.Konnor and ******** failed to get the shipment to us.There has been many run arounds and talk to someone else references.They take the money and do not follow up on the shipment.Worst shipping experience I've ever had.FreightCenter
Date: 06/23/2025
We appreciate you taking the time to tell us about your concerns with your recent shipment with us.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight;we simply connect the shipper to a carrier.
As such, the liability lies with the carrier because they are handling and transporting your cargo.
It appears that our Bill of Lading wasnt presented to the driver at pickup. Without our Bill of Lading, the freight carrier doesnt know who to bill for the shipment. It was brought to our attention on 6/12/25. We have followed the procedure to correct the error. It seems that the carrier goes to your area once a week and should deliver on 6/25/25.You are welcome to pick it up from the terminal, which is 20 miles away, if you would like it sooner. You would simply need to let us know so that we can arrange that.
We apologize for the experience you have had. We do understand how frustrating delay times can be. Please do not hesitate to contact us if you have any further questions.
The FreightCenter Team
Ty K
Date: 06/24/2025
The *** was with it why would someone pick up a pallet and it not know where it was going? -** ****Review fromJ. D.
Date: 06/17/2025
5 starsJ. D.
Date: 06/17/2025
Luke has helped me deal with my shipping in such a helpful manner, It feels great to work with people who care about their job and do what they say they will do. I'm very satisfied with Freight Center. So easy and so Professional. Thanks LukeFreightCenter
Date: 06/18/2025
Its great to hear that you had a positive experience with FreightCenter. **** will be happy to hear that his hard work paid off. Please let us know if there is anything we can do to serve you further.
The FreightCenter Team
J. D.
Date: 06/19/2025
We have a few more shipments comming soon and i will only use Freight Center. I actually used Freight Center before, and was happy then. The exact reason i keep using them. Thank you, ****Review fromJimmy N
Date: 05/27/2025
1 starJimmy N
Date: 05/27/2025
Product was severely damaged. We were also charged extra for the shipment due to larger dimensions. Our package was palletized on a 40" x 48" pallet and they charged us for 60" +. When asked for proof of that, they stated that we had to provide proof. We sent them photos and they stopped responding to our emails until we said we were going to dispute the charge. At which point, they said that they would send it to collections if we did. A terrible business trying to scam a few dollars extra out of customers knowing that they do not ship often. Their attitude changes significantly after the agreement is signed and they could care less about customer service at that point. Very dishonest company and practices.FreightCenter
Date: 06/03/2025
We appreciate you taking the time to share your concerns about your recent shipment with us.
Were sorry to hear that your shipment was damaged. We dont see additional shipment protection coverage added to your shipment. We would be happy to send information on how you can file a damage claim with the carrier for their liability coverage.
We understand billing adjustments are an inconvenient part of the shipping process, and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies with what was reported during the quote phase and the actual weight, class, or dimensions as noted by the carrier, a billing adjustment is issued.
With your shipment, the dimensions were larger than originally provided during the quote request. This discrepancy resulted in a billing adjustment. The certified inspection report should have been sent. If you would like another copy, we will be happy to send it again.
We are happy to dispute this with the carrier on his behalf. As stated in an email sent 4/9/2025, we did request the required documentation to provide to the carrier to dispute the charge. Without the correct documents, we can not dispute the charge.
We hope this information helps clear up any confusion. Again, thank you for your feedback. Please let us know if we can provide any documentation you may need.
Thank you,
The FreightCenter TeamJimmy N
Date: 06/04/2025
The problem is that the freight company is pushing the burden of proof onto the customer. I cannot prove that the package is not as big as they say it was. Besides the photos sent. They should be able to provide to us the photos of the oversized shipment. They did not make us aware at any point that the shipment was bigger than stated until we received the charge. This practice alone should be illegal. Its alike to being charged for something at a restaurant that you never received. How can you prove that you never received it?Review fromKurt B
Date: 04/18/2025
1 starKurt B
Date: 04/18/2025
If I could select no stars I would. Not only were they late picking up the shipment by 4 days, they did not provide the requested notification prior to delivery. They then sent me an invoice over a week later increasing the charge by over 200%. Weight increasing I could understand but the change of business status with the use of zillo to back it up is unbelievable. My recommendation is to stay as far away from this company as possibleFreightCenter
Date: 04/23/2025
We appreciate you taking the time to tell us about your concerns with your recent shipment with us.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier. As such, the liability lies with the carrier because they are handling and transporting your cargo.
We understand billing adjustments are an inconvenient part of the shipping process. We do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and pick up and delivery facility types. The agent did discuss that ranches/farms are considered limited access locations. We realize that it is accessible for a tractor trailer, but the carriers will deem it that way. The carriers use software programs to indicate if a location is residential or limited access.
Unfortunately,we can not dispute these charges with the carrier.
Please do not hesitate to contact us if you have any further questions.
Thank you,
The FreightCenter TeamReview fromlarry T
Date: 03/25/2025
1 starlarry T
Date: 03/25/2025
big mistake on my part ,should have read reviews first have had the same problem with freight quote ,i thought since i spoke with one of the **** ,our shipping address is for some reason showing we are a limited access have been at this location in business for more than 20 yrs have forklift ,dock circle drive for tractor trailers since we spoke with *** when booking she agreed ,now they say the trucking company is charging them ****** more ,we sent pictures of warehouse,forklifts building dock where we loaded this truck but the same as freight quote there is no way freight center will give in ,we have asked for the billing statement for **** trucking ,but they refuse to show it to me ,so it is plain to see this is a scam ,if it were not they would be happy to show it BEWARE BEWARE BEWAREFreightCenter
Date: 03/26/2025
We appreciate you taking the time to tell us about your concerns with your recent shipment with us.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle. If discrepancies are found with the information reported during the quote phase, a billing adjustment will be issued.
Carriers have the right to deem a location as Limited Access. Certain locations, regardless of whether they are tractor-trailer accessible, are considered Limited Access. The carriers use software programs to indicate if a location is limited access or residential. This is not something that we can dispute with the carrier. It seems that you had the same issue with another freight broker. All carriers will consider your location Limited Access.
We hope this information helps clear up any confusion. Again, thank you for your feedback.
Thank you,
The FreightCenter TeamReview fromSarah G
Date: 03/24/2025
5 starsSarah G
Date: 03/24/2025
Responsive and reasonable pricing. Kris made the process painless. Would definitely recommend and will use again.FreightCenter
Date: 03/27/2025
Thank you for sharing your positive experience with us! We're thrilled to hear that our representative provided exceptional service and made the process seamless for you. We appreciate your kind words. Looking forward to serving you again in the future!
The FreightCenter Team
Review fromCarlos V
Date: 03/08/2025
1 starCarlos V
Date: 03/08/2025
Adding Fees after the fact of picking up the pallets.FreightCenter
Date: 03/11/2025
We apologize for your experience and thank you for providing us with your feedback.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies between what was reported during the quote phase and the actual weight, class, or dimensions as noted by the carrier, a billing adjustment is issued.
With your shipment, the dimensions were larger and each pallet was heavier than originally provided during the quote request. This discrepancy resulted in a billing adjustment. You should have received the inspection documents from us. If you did not, we would be happy to send them.
We hope this clarifies any misunderstanding and if you have any additional questions, we would be happy to answer and assist.
Thank you,
The FreightCenter TeamReview fromJeffrey E
Date: 03/04/2025
1 starJeffrey E
Date: 03/04/2025
I scheduled a pickup and received a call from a scheduling agent because she thought my building was a "limited access facility", and wanted to charge an extra $100. After the discussion she understood that there were no limits on access, so the initial quoted amount is what I was charged. A week later, I get an email were they charged me an extra $150 for limited access to the facility, which is completely false. The driver pulled right up to the building, we loaded the crate and he was on his way. He did not have to open gates or wait for gates to be opened. After talking with customer service, they said the trucking company they scheduled to pick up the load, deemed it as limited access, and that the charges were not refundable. A company that is crooked enough to take money out of your pocket without true cause or discussion, is not a company worth doing business with. FIND ANOTHER CARRIER AND TAKE THERE REVIEWS SERIOUSLY.FreightCenter
Date: 03/25/2025
We appreciate you taking the time to tell us about your concerns with your recent shipment with us.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs.
The freight carriers deem gas plants limited access regardless if the gate is open or closed. Unfortunately, this is not a charge we can dispute. We would like to split the cost of the billing adjustment with you if you are agreeable. We can refund your credit card for $75.19. Please let us know if this is something you agree to.
Again, we apologize as this experience as we always strive to deliver outstanding customer service.
Thank you,
The FreightCenter TeamReview fromNich Q
Date: 11/20/2024
1 starNich Q
Date: 11/20/2024
Do not use this company do not give them your credit card number. They took an $800 shipping charged and turned it into $4500. FRAUD! How do you people sleep at night?FreightCenter
Date: 11/21/2024
We appreciate you taking the time to tell us about your concerns with your recent shipment with us.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers verify the information provided on the cargo they handle and if there are any discrepancies with what was reported during the quote phase and the actual weight, class or dimensions as noted by the carrier, a billing adjustment is issued.The freight classification for a shower door is based on the density of your item. Based on the information that you provided in the quote process, 300 lbs, 90x40x36, the density was 4.00 pounds per cubic feet, which calculates to a class 175. The actual dimensions provided by the carrier were 300 lbs, 96x40x40.5, which calculates to a freight class of 500. Freight carriers consider 96 as oversized freight and charge extra for that. Six inches can make a big difference in price.
Unfortunately, this is not something that we can dispute with the carrier.
Again, we apologize as this experience as we always strive to deliver outstanding customer service. Please feel free to reach out to us if we can be of any further assistance.
Thank you,
The FreightCenter Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.