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Business Profile

Roofing Contractors

Florida Building Pros Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a contract April 2024 for 47,000$First payment made 5,100$Worked stated in August 2024 Tear off old roof and delivery the new tiles which were put on my roof Second payment 28,500$Started putting back the new tiles then left rest of the tiles They did not pass the inspection due to lack of permit on site, no ladder to inspect, and no flashing replaced and counterflashing.They never showed up to finish up the roof despite my daily followup. The secretary promised several times to send the roofing team to finish it up and no show.I called, emailed and texted the contractor, ******* ********, several times over the past 2 weeks and no answer at all Because of that I had to send a termination letter last week. (proofs can be provided)They left the dumpster in my driveway for over 10 days that led to a warning ticket from the city. They never broght the permit package to be displayed on site and ladder. Secretary said they were too busy with other work.They put me at risk during hurricane ****** leaving titles not tie to my roof despite my calls.******* ******** finally replied to my termination letter threating me to sue me. He Never Offered for the past few weeks to finish up my roof. The re-inspect fees have never been paid either. The secretary refused to pay the fees saying that the roof could be finished with a letter of engineer which is not acceptable to the city of pembroke pines. To this date the roof is not finished and i have to hire anohter company to finish up the work due to hurricane season puttinng me and neighbors at risk to due to tiles on the roof.I checked myself and contractor did not even paid any of his labor so far. He is working on other job to make more money leaving mine unfinished. Therefore I am asking for a refund as so far they only he paid its the supplies.

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 19, 2024 I signed a contract with Florida Building Pros Inc. to replace roofing on my home located at ****************************************************Being that I am located in ***** the agreement was to have one of my employees on site at the Florida location during the time the work was completed. I scheduled with Florida Building Pros *** to have the the work completed the week of 2/25 - 3/3. I flew my employee to the location and he was on site from 2/24 - 3/4. Florida Building Pros *** never showed during the week. Never completed the work. I have asked in writing for a refund of my $6,100 deposit that was paid for this project but have not received the refund to date.

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ****, MY SIGNIFICANT OTHER, HIRED FLORIDA BUILDING PROS NOVEMBER 27TH TO DO A ROOF REPLACEMENT ??!! ******* **** GAVE THEM 8,000.00 DOWN PAYMENT FOR THE JOB AT THAT TIME! AFTER 3 MONTHS THEY STILL HADNT SHOWN UP TO DO THE JOB! THEIR CHECK WAS DATED NOVEMBER 22ND. WE HAD TROUBLE GETTING THROUGH TO THEM BY PHONE. NO ONE WOULD AMSWER THE PHONE!!! AFTER WAITING ALMOST 3 MONTHS, WE CALLED AND ASKED FOR OUR MONEY BACK, THE DEPOSIT BACK, OF 8,000.00. MAIK FINIS TOLD ME TO CALL SIMEONE ELSE, HE SAID HIS NAME WAS KEVIN CRUGER. NOT SURE OF THE SPELLING. I CALLED THAT NUMBER SEVERAL TIMES AND NO ONE ANSWERED. I ALSO TEXTED THE NUMBER FIRST. THE PERSON WHO FINALLY ANSWERED SAID THIS WAS NOT KEVIN C. I SAID WE WANTED OUR DEPOSIT BACK FOR THE JOB, THE 8 ,000.00. HE SAID THIS WASNT KEVIN C. AND HUNG UP THE PHONE. THE NAME ON THE CALLER ID WAS THOMAS K. I DIDN'T UNDERSTAND WHAT WAS GOING ON!!!?? DIDN'T KNOW WHO REALLY ANSWERED THE PHONE!!!! ?? THE FIRST MAN I SPOKE TO IN CAPE CORAL GAVE .ME THIS NJMBER, MAIK F. AND SAID THIS OTHER MAN HANDLES THIS SITUATION. SO SOMEONE WAS LIEING AND THEY WERE IGNORING ME!!! I CALLED THE DA'S OFFICE AND SHE SAID TO FILE A POLICE REPORT. SO ******* **** FILED A POLICE REPORT. ALL THIS TIME OUR ROOF HAS BEEN LEAKING SO WE HIRED ANOTHER ROOFER AND NEED OUR MONEY BACK BECAUSE WE COULDN'T WAIT ANY LONGER FOR FLORIDA BUILDER PROS AND LOST TRUST IN THEM!! WE ALSO HEARD SOME BAD REVIEWS ABOUT THEM AND DECIDED WE DIDN'T WANT TO USE THEM EVEN "IF" THEY OFFERED TO DO THE ROOF SO LATE IN THE GAME!!! SO WE REALLY NEED OUR 8,000.00 DEPOSIT BACK TO HELP PAY FOR THE NEW ROOF WITH THE NEW ROOFING COMPANY!!! WE ARE BOTH DISABLED!! I AM TRYING TO SURVIVE ON SSDI AND A LITTLE PET SITTING INCOME ONCE IN A WHILE. ******* JUST HAS HIS SOCIAL SECURITY INCOME!!! WE ARE POOR!!! CAN YOU PLEASE ?? ?? PLEASE HELP US GET ?? ?? OUR 8,000.00 BACK?? TY! ***** ****** ******* *****

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am beyond frustrated and regret using Florida Building Pros for my 35k metal roof install. I had issues in the beginning with them not showing up as promised and then leaving the yard a war zone of nails and slivers of metal everywhere. I repeatedly asked them not to cut the metal all over different places in the yard as the tiny shards were impossible to clean up and we have several small children. Despite repeatedly asking for them to clean up they didnt. We ended up buying a huge rolling magnet to clean up ourselves which took weeks. We didnt walk barefoot in the yard for over a year. The finish work was sloppy at best leaving funky chunks of visible sealer all over the roof. I waited months and had no reply regarding a new sealer they were going to use to fix the roof. Still not done. I had held a small balance at which point they said they would waive if I didnt hold them to correcting the sealant on the roof. Whatever. Moving on. Our brand new roof lost a small part in the front of the house during the storm. Mind you the roof was only a few months old and rated for much higher winds. Who would pay for the extra heavy gauge and 35k and not expect a 50 year roof to hold up? They obviously agreed because Pat - the owner- via text was fast to reply that he would be by to take care of fixing the area. A small amount of facia was torn off by the small area of roof which I have to pay another contractor to fix but cant do so until this roof is done. 5 months since *** has said he would come take care of it. A few months in he started ghosting me. I spoke to the office (answering service). I chatted with them on ********* I finally - after saying I was going to the BBB got a reply from *************************** - his brother- who then said he was going to take care of it for me. All in writing. He confirmed a day that the team would be there. They no showed. Then he said he needed more material. No showed. Now hes ghosting me. This is literally a joke.

    Business Response

    Date: 04/14/2023

    Hey ********************, 

    This is ***** with Florida Building Pros. I too am an owner and would be happy to speak with you on the issue. Hearing your side and hearing, ******** side makes me feel like there is a resolution to be had here. Id be happy to work with you to achieve that. Do you have time to go over it next week? Give me a time and date to be there to assess what needs to happen, and we will make arrangements to resolve the issue. 
    I am sorry to see that your experience with our company was anything but stellar like most of our clients experiences are.

    Please respond and we can make arrangements to fix this. Does that sound like something youd be willing to do?

Florida Building Pros Inc. is NOT a BBB Accredited Business.

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