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Business Profile

Pottery Supplies

Red Herring Pottery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pottery Supplies.

Complaints

This profile includes complaints for Red Herring Pottery's headquarters and its corporate-owned locations. To view all corporate locations, see

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Red Herring Pottery has 2 locations, listed below.

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    • Red Herring Pottery

      9170 SW 95TH AVE Palmetto Bay, FL 33176

    • Red Herring Pottery

      216 Miracle Mile Coral Gables, FL 33134

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/27/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 23rd 2022, I signed up for the pottery classes that were supposed to take place over a 4-week period in August. I did this ahead of time because the classes filled up quickly and I wanted a spot. In mid-July, I gave a call to Red Herring to confirm that the classes would still take place but was told that the studio would be moving locations and was also told to call back in a couple of weeks to get updates on when the new classes would start.I was not informed of this change in location until I personally reached out, but the $200 for the pottery classes had been paid months ago. They did a horrendous job of communicating their move to their clients and did not inform me that the classes would be canceled. There has been no refund given for the canceled classes and absolutely no updates from the company.I have followed up through every avenue possible to get answers, but have not heard back from anyone at Red Herring and it does not look like the location will be opening back up anytime soon.

    Red Herring Pottery is NOT a BBB Accredited Business.

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