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Business Profile

Handyman

Clean Freaks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************es not provide that option. Also, your rating shows an A+ rating for ***** with multiple similar complaints.

    Business Response

    Date: 03/19/2024

    I have returned *************** deposit of $3624.00  for not being able to perform the work in a timely manner . ******* was returned on 03/19/2024 we both signed a document stating we both agreed.

    Thank You 

    ***********************

  • Initial Complaint

    Date:12/07/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20966747

    I am rejecting this response because:

    This response was taken verbally by the BBB: At this time we have not heard from anyone at this time. 

     


    Sincerely,

    ***************************

    Business Response

    Date: 12/22/2023

    Dear Mr *********************** am sorry i havnt been able to return your call i have had a stroke. I will have my partner reach out to you and reslove your issues , door and screen.

     

    Thank You

    ***********************

    Business Response

    Date: 01/05/2024

    We have reached out to the customer with no response we have every intention to do the repairs.

    Clean Freaks

     

    Customer Answer

    Date: 01/12/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

    Customer Answer

    Date: 01/24/2024

     
    Complaint: 20966747

    I am rejecting this response because:

    This response was taken verbally by the BBB:

    At this time we have not heard from the business. The business has not been out. We just want the business to come out and drop off the door. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 20852822

    I reviewed the response to my complaint by ******* "****" ****, Owner of Clean Freaks, and encouraged by his effort to reach a satisfactory resolution, but I am not yet totally satisfied due to the following:

    Although a minor issue, ************************ indifference is further evident with his misspelling of my last name in response to the BBB complaint --- spelling it "**********" rather than the correct "*********", even though my name and signature appeared on numerous email communications to him over the past five months.    

    ************ and I have had conversation regarding settlement of this matter.  Due to CANCELLATION OF CONTRACT as described in the complaint, rather than having ************ picking up the aluminum roofing materials that were delivered to my property, I suggested the materials, of which I had prepaid, could be used by another contractor for the repair job.  ************ did not provide information on the actual cost of materials delivered, and it was difficult for me to determine the correct amount of value, as I described such items over the phone to the supply store, Mobile Home Depot.  According to my unprofessional description of the stack of aluminum roofing materials and calculation, it appeared that $1,500 should be enough REFUND balance from the initial $3,080.00 that I paid to Clean Freaks for aluminum roofing materials that were NOT delivered.  This amount of expected REFUND was believed to be accurate on my part and relayed to *********************  However, after another reputable contractor detailed the stack of usable aluminum roofing materials left at the property, it was determined the actual VALUE of my REFUND balance should have been closer to $1,750 rather than $1,500, based on pricing obtained from Mobile Home Depot. 

    According to my conversation with ************, he is willing to resolve this matter with payment of the REFUND in two installments rather than one lump sum, with assurance this matter would be completed on or before December 12, 2023, and that is agreeable with me.  The correct TOTAL REFUND AMOUNT should be $1,750.  I am looking forward to reaching a satisfactory settlement for this unfinished business transaction, based on having correct information and fairness of both parties.

    Sincerely,

    *****************************

    that I not call him, but only send a text message (of which most have been ignored). At this point, I have contacted another contractor to review the situation and give price quote to repair the roof. Depending on the new analysis of actual material requirement and related cost, if the materials that were delivered are not adequate and proper, or the amount charged by ************ is fraudulent, I would like to receive an appropriate REFUND of money that was paid to *****************, Owner of Clean Freaks. Due to DEFAULT OF CONTRACT AGREEMENT by *****************, Owner of Clean Freaks, I have issued written request to him to "Cancel Contract". Obviously, this is a dishonest CONMAN with continual manipulation and an indifferent attitude. The report at BBB should reflect this risk to protect other citizens from becoming victims of this unscrupulous person.

    Business Response

    Date: 11/26/2023

    My name is *********************** and I own CLean Freaks the customer ******************************* fired my company. She requested a refund for material that was delivered to her house. She has hired another company to completed the job .And she has requested to to use material on job site that was delivered by my company and she wants $1500.00 refunded to her for the balanced owed . I will be discussing this  over with her so we can come to an agreement. 

     

    Thank You

    ***********************

     

    Customer Answer

    Date: 01/31/2024

     
    Complaint: 20852822

    I am rejecting this response because:
    There has been NO FURTHER RESPONSE to my last statement, dated December 9, 2023.  *********** did reimburse me $1,500 for ESTIMATED OVER-CHARGE by Clean Freaks for cost of materials retained by me for the job to be completed by another contractor.  Then, it became known that actual over-charge reimbursement should have been $250 more.  I will be satisfied with receipt of additional $200 from Clean Freaks to make me whole and close out this transaction, which has involved several months of frustration and additional travel expense on my part for scheduled work that was never completed by this company after it's collection of hefty down payment and numerous, false promises.

    Sincerely,

    *****************************

Clean Freaks is NOT a BBB Accredited Business.

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