Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th, 2025 I attended a free seminar given by Wealth Surge at the *******************************, **. I signed up for a 3-day seminar on April 25 to April 27 for $97 to be held in Ft. **********, **. I have been calling this company since April 9th to cancel my attendance and get my money back. I found out that they are actually Life Surge, a religious organization that has many, many bad reviews about the company. I also found out that this is a ********************** and they never once exposed that in the seminar speech. I do not come from Christian beliefs and will not attend this event. I want a refund. Not one person answer the phone, I've left many, many messages and no one returns a call!!! It's very frustrating. They need to establish their intentions before getting your money!!! Please help me get my $97 back. Thank you.

  Business Response

  Date: 04/25/2025

  Hi ******, we appreciate your personal perspective and are happy to address your complaint. For clarity, Life Surge is a *************************** of which is made clear on the Life Surge website and social media platforms. In addition, Life Surge is built on biblical principles but this is not a requirement to attend any of our classes or events such as Impact Classes or Wealth Surge. We welcome anyone interested in exploring the concept of Biblical wealth and gaining tools for building it. Our goal is for everyone to walk away feeling inspired and empowered to make a positive impact on their own communities. In conclusion, Life Surge stands boldly on our beliefs, we recognize that not everyone will feel the same way however we remain committed to our personal worldview.  
  In closing, our records indicate that our Impact Counselor, ******* reached out to you on April 22, 2025, at 5:45 pm following your initial contact on April 22 12:43pm. Additionally, another contact from ****** was documented on April 15, 2025. We can also confirm that you received a refund for the unattended Impact Classes. If you have any other questions or complaints please contact us at ************** or *********************************************************.
  Have a blessed day. 
  
  

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended the Reno Life Surge Event on Saturday, April 12th. I was excited to attend the conference, because based on the advertisements it seemed like this would be an amazing opportunity to be challenged and encouraged in my faith. For me, probably like the majority of the attenders, the draw was the list of high profile speakers and Bethel Music. I felt sick to my stomach to learn quickly that this was a BATE AND SWITCH. I spent $81 for VIP tickets to hear Christian speakers, only to be sold classes and software information by other speakers that were not advertised. Subsequently, I have learned that at these classes MORE classes are offered that cost upwards of $30,000, that students are then encouraged to get a Life Surge Credit Card to pay for these, that there is a monthly charge that starts accruing to use the "free software," and that you can't really utilize the software unless you go to the expensive classes (the classes that are after the initial classes attenders sign-up for at the conference). None of this was in the event advertisements! I know three people that attended the event in **** that signed up for the stocks and real estate classes. All three of these people are ones that are prime targets to be preyed upon financially: One is a single mom trying to scrape by, one who is suffering from a debilitating illness, and one with extreme mental health challenges. Realistically, none of these individuals will be day traders or real estate moguls, but I fear they will be swept away into this scam and charge tens of thousands of dollars they don't have and at the end have NOTHING to show for it but the debt. The fact that these conferences are being done in the name of Christianity, and that the speakers are using the Bible to "co-sign" on predatory behavior is unconscionable. If they were more honest with their ads, I am sure they wouldn't draw the kind of crowds they do now, but at least they would have integrity.

  Business Response

  Date: 04/23/2025

  Hi *******,
  We appreciate your perspective of the Life Surge main event and are happy to address your complaint.
  For your clarity, Life Surge is in fact a **************************** which is made clear on our website and social media platforms. As stated on our platforms, Life Surge desires to Inspire through our main event, to Train with our three-day Impact Classes, and to Equip through our further education and mentorship programs.
  In addition, the main event known as Life Surge provides a set list of motivational speakers. This was in fact delivered to our attendees in *****
  We believe that, as Christians, we are called to ******* resources wisely, much like ****** did in the Bible. His investment in storing grain allowed him to serve not only Gods people but also those who did not yet know the Lord. In the same way, we aim to build so that we can serve, rather than be in a position of lack that prevents us from doing so.
  Additionally, all of our products and services are optional and are not required to attend the main event.
  In addressing your final statement, the speakers at Life Surge testify to what the Lord has done in their livesmore specifically, how He has been faithful to them and their families, encouraging others to seek God first above all else.
  While we recognize that not all ****** followers may share this perspective, we strongly believe that God should be at the center of everythingespecially our financial growthand boldly stand behind the products and services we offer our students.
  We invite you to read some of the Bible verses that Life Surge stands on:
  Proverbs 13:22 NIV, 1 Thessalonians 4:1112 NIV, **** 19:17 NIV, Proverbs 27:2326 NIV, and 2 Corinthians 10:5 NIV.
  These verses reflect our commitment to integrating faith into all aspects of life.
  Unfortunately, with the information you provided, we could not find a record of your attendance at either Life Surge or any Impact Classes. For further clarity, please contact uswe would be more than happy to address your complaints further and provide you with a refund at ************** or *********************************************************.
  Have a blessed day.
  
  
  

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Life Surge was advertised as a ********************* It had some of the well know names that people trusted. The conference turned into a Time share conference where we were told that God wanted us to go into debt to get more wisdom. And for $97 you could attend a 3 day stock trading class. On top of that you could attend a *********** Trading class. In fact you could attend both conferences with another person for the same amount. What a deal. FOMO YOLO. At the training conference, they would ask you to sign up for additional training for a small price of $30,000. LOL WTH. a total of $60,000 for both training programs and you could even use your credit card to pay for it. I did not sign up for additional training since the information could be found online or in a public library. I was using ChatGPT to take my notes, and it did a better job of presenting the information. I felt sorry for the people who felt pressured to please God by learning how to make more money to bless more people by going into debt. If it were from God, it would be for free. or an offering could be taken at the end of said training if people actually could make money off of future trading with no experience or buy short sales with bad credit.

  Business Response

  Date: 04/10/2025

  Hi ******, we appreciate your perspective. For your clarity, Life Surge is a *************************** that teaches others how to build their resources and generate Kingdom Impact in our communities. We are clear on our website and social media pages that we offer additional products and services and stand boldly behind the offerings we provide to our students. Life Surge believes in being the hands and feet of *****, serving others and enabling others to servenot being limited by a lack of resources, but empowered to make an impact. Life Surge also believes that education is an investment in oneself, developing a return over time through dedicated learning and mentorship. We understand that not all believers may choose to live this way, but we firmly believe that ****** should be at the center of everything, including challenging topics such as finances. We invite you to review the Bible verses that guide Life Surge: Proverbs 13:22, Proverbs 27:23-27, 1 Thessalonians 4:11-12, and **** 19:17, as well as 2 Corinthians 10:5

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought VIP tickets for my husband and son to attend Life Surge in **********. The expensive tickets were to include photo ops with *** *****, ****** ********* and **** ******* AND an autographed book. They got ZERO photo pics and were told by Life Surge staff that the speakers had already left and were not doing photos. We would not have bought these expensive tickets if it were not for the promised photos with these individuals. I want a refund of the ticket price. This event turned out to be a big advertisement and not a Christian event at all.

  Business Response

  Date: 04/08/2025

  Hi Flo,
  Weve reviewed the concerns you raised regarding your experience with Life Surge and would like to offer some clarification.
  Our photo opportunities are held at specific times during each event, which are announced the day of. These typically occur during lunch and at the conclusion of the event. If there is no one in line, our speakers will move on to other scheduled responsibilities. For this reason, attendees are encouraged to head to the photo area immediately upon dismissal to ensure they dont miss the opportunity.
  Life Surge stands boldly for ****** in all that we do. Our mission is centered on Kingdom Impactbelieving in being the hands and feet of *****, serving others, and empowering individuals to serve as well. We are committed to helping others thrive, not by relying on a lack of resources, but by stewarding what has been gained through hard work and faithful prayer. We believe ****** should be at the center of every aspect of life, including financial decisions.
  Our team has also confirmed that a refund was approved for you on April 7, 2025, as a courtesy, despite this falling outside of our stated policy. We trust this resolution addresses your concerns.
  While we understand that not all believers may share our exact perspective, we remain firmly committed to our values. For further reflection, we invite you to explore a few of the scriptures that guide our mission:
  Proverbs 13:22
  Proverbs 27:2327
  1 Thessalonians 4:1112
  Luke 19:17
  2 Corinthians 10:5
  
  

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This event is a total scam. They advertise it as a Christian worship event, when its really a sales pitch for more money. The money is not even going to the church, they want you to buy into these classes so you can buy a 3 million house and rent it out and make money.

  Business Response

  Date: 04/07/2025

  Hi Dayn,
  We appreciate your personal perspective on Life Surge. After reviewing our records, we were unable to locate any confirmation of your attendance in our system.
  To provide some clarity, Life Surge is a *************************** with a mission to make God known in the workplace. While we are faith-driven, we do not present ourselves as a church. Instead, we are a business focused on equipping individuals to ******* their financial resources in alignment with biblical principles.
  We are transparent on our website and social media platforms about the additional products and services we offer. These resources are optional, and we are proud of the value they provide to those who choose to engage with them.
  Life Surge believes in being the hands and feet of *****, serving others and enabling others to servenot being limited by a lack of resources, but empowered to make an impact. This is the true reason we encourage the importance of learning financial stewardship, to serve the Lord with everything we have. We encourage you to explore a few of the Bible verses we stand on: Proverbs 13:22, Proverbs 27:23-27, 1 Thessalonians 4:11-12, **** 19:17, and 2 Corinthians 10:5.
  Thank you for your perspective and have a blessed day.
  
  

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23158489
  
  I am rejecting this response because:

  I have not yet attended the event, because I was warned and advised not to attend. There are many many complants against this event all over the world. If you cannot see to refund my ticket price, it will just add to the thousands of negative comments on social media and word of mouth. The tickets were bought under my husaband;s name, so maybe research ****** *****.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 04/10/2025

  Hi ****,
  Thank you for reaching out. We were unable to locate any purchases in our system under the names **** ***** or ****** *****, or using the phone number ************** and email address *******************************.
  If you did purchase tickets with us and are requesting a refund, please contact our customer experience team at **************. Be sure to provide the full name, email, and phone number used at the time of purchase so we can assist you further.
  Were happy to help, but were only able to process refunds for confirmed purchases.
  Best regards,
  The Life Surge Team

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a class and was unable to attend. They immediately sent me a refund. However when I deposited the check it bounced and i was charged by my bank. How very disappointing from a christian based company ??

  Business Response

  Date: 04/04/2025

  Dear ******,
  We sincerely apologize for the inconvenience caused. We encountered an error in our system that specifically affected ********** customers. As soon as we became aware of the issue, we took immediate action and have reissued your refund.
  Thank you for your patience, and please dont hesitate to reach out if you have any further questions or concerns.

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 10 tickets Jan 27, 2025 to Life Surge event in ***** at the ****************** May 3, 2025. I thought it was going to be an uplifting ministry event. Upon more investigation it is more of a marketing scheme. I emailed and called to cancel my 10 tickets and I have not gotten any response. I paid $220 for 10 tickets. I would like a refund of $220. As long as I cancel 14 days prior to event I should get a refund according to their policy.

  Business Response

  Date: 04/07/2025

  Hi *****,
  We appreciate your personal perspective and the opportunity to respond.
  To clarify, Life Surge is a *************************** dedicated to making God known in the workplace. We stand boldly in our faith and are proud of the products and services we providesomething we clearly communicate through our website and social media platforms.
  Additionally, our team has confirmed that you were issued a full refund for the Life Surge event unattended. 
  Have a blessed day.
  
  

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a refund for ticket LSFRCA25-N6G009G due to being false advertising. I did not pay for advertising and selling. I paid to hear speakers. I as well need a refund for the classes.This conference was not advertised with accuracy and did not state stuff would be advertised or sold. The worship and all that was not even real due to the motive behind it.

  Business Response

  Date: 02/25/2025

  Hi ********, we appreciate you sharing your perspective. Our records show that you have been refunded for the Impact Classes not attend on 2/17/2025, as well as for our Life Surge event, despite this being outside of our policy on 2/24/2025. Please note our website states, We offer additional products and services to equip you on your journey.  Life Surge strives to maintain full transparency in what we offer, we believe in not just inspiring our attendees but also equipping them for success. To that end, we offer optional classes aimed at helping our students understand biblical wealth and learn how to cultivate their income effectively. 
  Best regards,
  The Life Surge team

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22956981
  
  I am rejecting this response because: I only received the partial refund for the ticket I am still owed $24 and some change
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 03/06/2025

  Hi ********,
  After reviewing your complaint with our team, we found that our records show you were fully refunded on 2/25/2025 for a total of $111.00. This amount includes $24.65 and $75.25, as well as a 10% discount applied to your original cost. The refund covers both the live Life Surge event and the unattended Impact classes you purchased.
  Please note that an email confirming your refund would have been sent; however, we see that you opted out of communications with Life Surge.
  If you have any further questions or need additional clarification, please dont hesitate to contact us at ************.

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22956981
  
  I am rejecting this response because: the full refund is over 200 dollars. I only received the refund for the ticket not the classes 
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We attended life surge and was pressured to invest $197 for educational classes that was sure to increase our income with Christian values. After coming home from the conference, we decided that it was too good to be true, and we called to cancel. It was confirmed that it was canceled last May and reviewing my credit card. I see that theyre charged another $97 and a monthly subscription. I tried to call back to cancel again and customer service said they dont have the ability to cancel it and refund my money. I called the credit card company and they asked me to try to go through life surge again before filing a fraudulent activity. I am so devastated that Christians like *** ***** made me trust in something that has taken so much money from me. This is evil, especially because Im disabled on a limited income.

  Business Response

  Date: 12/20/2024

  Hi Dulci, our records indicate that we refunded the full amount of $295.00 to you. Although our policy typically does not allow refunds for subscription charges, as it is the customers responsibility to cancel the service, we made an exception in your case. We also noted that the refund check was cashed on July 29, 2024. Additionally, our team reached out to you on 12/18 at 12:50 and 3:18 to provide more details about canceling your subscription. If you need further assistance, please dont hesitate to contact us at **************. Wed be more than happy to help in any way we can! We wish you a Merry Christmas.

• Initial Complaint

  Date:11/18/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to a Christian seminar and there were several speakers. The speaker was on stock trading and showed us software you can use. He was offering a 3-day class for $97. We both were going to go and I got on your website and all the reviews from and then Googled them and wow. They are sheep in wolf clothing. There are so many videos on ******* that tell their story.Please do not fall into their trap. Don't waste your time going to Life Surge Impack Classes. Very disappointing.

  Business Response

  Date: 11/19/2024

  Hi ******, thank you for bringing your concerns to our attention, Thank you for taking your time today to explain further to our team why we did not meet your expectations. We strive to ensure every attendee gains value from our classes and services. Your refund was processed today. We hope this resolves your immediate concerns and appreciate your feedback.

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********