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Business Profile

Auto Repairs

Tuffy Tire & Auto Service Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tuffy Tire & Auto Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tuffy Tire & Auto Service Center has 2 locations, listed below.

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    • Tuffy Tire & Auto Service Center

      13151 Panama City Beach Pkwy Panama City Beach, FL 32407-2721

      BBB accredited business seal

    • Tuffy Tire & Auto Service Center

      1417 Clay Ave Panama City, FL 32401-1549

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my car to tuffys on July 5th. Called them through out July. Still haven't got my car fixed. Called yesterday and today, and both managers had completely opposite things to say about my car. So one or both of them aren't being honest. How many other customers have gone through the same thing. It's been almost a month now,and I would like to get my car back.

      Business Response

      Date: 08/14/2022

      Contact Name and Title: **** ******* (GM)

      Contact Phone: ************

      Contact Email: *******************

      To whom it may concern:



      Sean ********** brought his Dodge challenger into Tuffy with an intermittent no start. The technician at Tuffy scan tested the vehicle with the diagnostic computer. No codes or faults were stored and every time, the vehicle would start fine. The vehicle was there on day number nine & the vehicle would not start. You could push the start button & nothing would happen. We removed the push start button to access the keyhole and it still would not start. We connected the scanner to the vehicle and the scanner would not connect. We removed the lower dash panel and checked all wiring only to locate an aftermarket alarm module. So we bypassed the aftermarket alarm module. After bypassing the alarm module the vehicle started. We then rescanned the vehicle and it would communicate & the vehicle was operating normally. The next day, the vehicle was still at Tuffy and would not start. We reinstalled alarm module as it was installed when the vehicle arrived & the vehicle still would not start. At this time, the technician stated the vehicle did not recognize the key, as if the factory alarm had the vehicle shut down.

      We contacted *** ***** to see if we could have the vehicle towed there to get a new key and have it programmed to the vehicle. The service advisor at *** ***** said they were over 2 weeks out before they could look at the vehicle. Gary contacted a locksmith to see if they could get a new key & programmed to the vehicle. The locksmith had to order a key but when the key came in the locksmith that programs the keys was out of town for a week. When the locksmith arrived, he tried the new key to the vehicle and the vehicle still did not recognize the key. The wireless ignition node was not sending the information to the powertrain control module or body control module. After running several more tests, we felt sure the problem was in the wireless ignition node. A replacement node would have to be programmed by the dealer. Gary called Sean ********** & told Sean that his vehicle would need to go to the dealer. Tuffy did not charge Sean for any of the time for diagnostics or testing.



      Kind regards,



      **** ******* (General Manager)

    Tuffy Tire & Auto Service Center is BBB Accredited.

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