We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Real Estate

LSI Vacation Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Real Estate.

Complaints

This profile includes complaints for LSI Vacation Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LSI Vacation Rentals has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/09/2025

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The unit was misrepresented on website, it was not what was pictured. My children and I could not stay in unit due to filth, mold, bugs, rust, faulty appliances, health concerns, unsafe conditions of furniture, the sheets and bed linens was stained brown and black, foul smell of bugs, bugs around bedframe and in frame, I would like this trip to be refunded in full amount along with armbands and parking fees. I notified all responsible parties, and the only thing they sent back was “sent to management”. It is illegal to falsely represent a unit and then it be unable to be stayed in. My son is highly allergic to Dustin’s, cockroaches, has asthma we carry an EpiPen on us at all times. We had to sleep in our car due to the conditions of this unit.

    • Initial Complaint

      Date:11/12/2024

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 2nd we notified our landlord through our portal and messaging that there is a potential mold issue that needs to be looked at. They sent someone out on October 19th to “look” at it and the gentleman showed up with a scrub brush and wipes to wipe it off. We stated we would like someone to test it due to us having a 6-month-old in the home as well as a 4-year-old who have been sick for a while. Someone came out on Nov 4th who did NOT test it, but looked at it said our air ducts need cleaning. Nov 7th at 1100 they returned to do the cleaning when they then discovered mold all of the walls, through the ducts, ac unit, and multiple other placed. (pictures attached) The gentleman who was going to do the cleaning said he does not advise we keep our children in the home so we immediately reached out to our landlord to let them know of the situation while we went to an air bnb, where we currently still are, while waiting on a solution for the mold. It is now Nov 11th, and they still have not sent someone out to test the mold for toxicity levels or to remediate the issue. I contacted someone today on 11/11/2024 and someone was able to come out today as well. LSI property will not respond.

    LSI Vacation Rentals is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.