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Business Profile

Storm Damage Repair

Paul Davis of the Emerald Coast
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Paul Davis of the Emerald Coast's headquarters and its corporate-owned locations. To view all corporate locations, see

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Paul Davis of the Emerald Coast has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our home had a flood in 2021 and we still do not have our home put back together in February of 2024! Swyftt Insurance claim # SWYCSHO00073. Over a $200,000 insurance claim.
      Paul Davis of the Emerald Coast had issues with retaining employees, project managers and subcontractors. We depended on Paul Davis to guide us through the process, to work with us explaining the steps needed to repair our home and to clearly and effectively communicate things with us, they failed miserably. Paul Davis of the Emerald Coast took our house apart with no clear plan on how to put it back together. They removed our contents without properly identifying, sorting or storing them. Resulting in subsequent damage and loss to our personal property. Their negligence throughout this process resulted in all of our appliances being ruined. We received several emails and fines from our HOA for PDR not abiding by our neighborhood rules and regulations. They ruined our porches and driveway by neglecting to have their contractors clean up after themselves properly. Their negligence resulted in multiple setbacks and delays. The wood floors were delivered at the wrong time because of lack of communication. The kitchen cabinets were not measured properly and then were installed incorrectly because no PM met the crew onsite to explain the layout. We were RARELY told who was going to be working in our home. We were not given names of contractors, or their credentials. Project Managers RARELY met employees at the property. Our home was left unlocked and unsecured numerous times. We were not given formal weekly updates or progress reports. We had to repeatedly request updates! When we asked questions about timeline or repairs we were often met with snide remarks and excuses. I was belittled, talked down to and made to feel stupid throughout the reconstruction phase.

      Business Response

      Date: 03/12/2024

      We encourage all feedback and although we do not always agree with the portrayal, we consider it an opportunity to get better.  Our industry is one where the quality of the work is subjective; where one client is thrilled another may be completely displeased.  As this customer is aware, we are at this home currently re-doing the list of work requested, in hopes of meeting this customer's satisfaction.  We pride ourselves in helping folks in their time of need and have staffed the company with the best in the business.

    Paul Davis of the Emerald Coast is BBB Accredited.

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