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Business Profile

Auto Parts

Smooth Engines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 6 2023

    I purchased a boat motor. The motor never arrived and the salesman stopped answering emails after the second email asking where the motor was.i called and the business blocked my phone number after the first call . This is most definitely a scam and they will take your money. The tracking number provided by the business was non working and the shipper does not exist.

  • Initial Complaint

    Date:11/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid “Smooth Engines” $1,175 for a VQ40DE replacement engine.

    The company claimed to have my engine sent to me with in 14 Business Days.

    Order number on smooth engines website is #4853

    Was given 1 website for a transportation company called “U-Ship County”. And after failure to deliver engine in timely manner. They “changed carriers” I knew i was being scammed out of my money the moment I seen this second website With an identical layout just different pictures provided on the websites.

    Later received an email from “U-Ship County” saying my shipment was lost in transport.

Smooth Engines is NOT a BBB Accredited Business.

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