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Business Profile

Credit Union

Tyndall Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Tyndall Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tyndall Federal Credit Union has 11 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Something has been fraudulently done to my acct and debit card, my access has been denied to my account and I cannot reach a person for 6 hours today. I cannot find out what is going on with my account

      Business Response

      Date: 06/24/2025

      A Tyndall representative spoke with the member regarding their account issue on June 18. The member was advised to keep the account open; they would need to deposit $5 into their savings. If they wanted to close the account, the member was sent the correct account closure paperwork via email. The member was also left two voicemail messages to follow up with their account, with no returned call. We're happy to help this member with any further account inquiries. The member can call us at ***** ******** or visit a branch M-FR during business hours. 
    • Initial Complaint

      Date:06/06/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to inform you of a fraudulent account that has been opened in my name. I am a victim of identity theft and did not authorize the opening of these accounts. Below are the details of the fraudulent accounts:

      Creditor Name: TYNDALL FCU
      Opened Date: 2/11/2020
      Account Number: *********
      High Credit: $800.00

      Creditor Name: TYNDALL FCU
      Opened Date: 2/11/2020
      Account Number: *********
      High Credit: $795.00

      I respectfully request that you close these accounts immediately and remove any negative information associated with them from my credit report. I would also appreciate receiving confirmation of the accounts' closure and any relevant documentation regarding the fraudulent activity.


      Thank you for your immediate attention to this matter.

      Business Response

      Date: 06/06/2025

      Reporting a credit reporting discrepancy or Identity Theft
      through the Better Business Bureau isn’t how to resolve these matters. You must
      report these directly to the three credit bureaus when reporting a credit
      reporting discrepancy. When Tyndall Federal Credit Union receives any credit
      reporting discrepancy through the secured channels the Credit Bureaus use to
      manage disputes with financial institutions, we review all of these and respond
      directly with the credit bureaus regarding our investigation to resolve any
      valid disputes.

      If you choose to file a direct dispute with Tyndall Federal
      Credit Union, we require that the dispute be sent to the correct address as
      outlined in the consumer report or as we otherwise specified. The dispute
      notice must include enough information to identify the account, a clear
      explanation of what is being disputed, and all relevant supporting documents.
      If we receive a qualified direct dispute meeting these requirements, we will
      promptly conduct a reasonable investigation, review all information provided,
      and respond with the results within the required timeframe. If we find any
      inaccurate information, we will also update the consumer reporting agencies
      accordingly.
    • Initial Complaint

      Date:05/16/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report multiple fraudulent accounts opened in my name with Tyndall Federal Credit Union. I am a victim of identity theft and did not authorize any of these accounts. Below are the details of the fraudulent accounts:

      Creditor Name: Tyndall Federal Credit Union
      Opened Date: 10/5/2020
      Account Number: 204013***
      High Credit: $3,234

      Creditor Name: Tyndall Federal Credit Union
      Opened Date: 9/30/2019
      Account Number: 204013***
      High Credit: $25,238

      Creditor Name: Tyndall Federal Credit Union
      Opened Date: 9/26/2019
      Account Number: 204013***

      I request that you close these accounts immediately and remove any negative information associated with them from my credit report. Please provide confirmation of the account closures and any relevant documentation concerning these fraudulent activities.

      .

      Thank you for your immediate attention to this matter.

      Business Response

      Date: 05/16/2025

      Reporting a credit reporting discrepancy or Identity Theft
      through the Better Business Bureau isn’t how to resolve these matters. You must
      report these directly to the three credit bureaus when reporting a credit
      reporting discrepancy. When Tyndall Federal Credit Union receives any credit
      reporting discrepancy through the secured channels the Credit Bureaus use to
      manage disputes with financial institutions, we review all of these and respond
      directly with the credit bureaus regarding our investigation to resolve any
      valid disputes.

      If you choose to file a direct dispute with Tyndall Federal
      Credit Union, we require that the dispute be sent to the correct address as
      outlined in the consumer report or as we otherwise specified. The dispute
      notice must include enough information to identify the account, a clear
      explanation of what is being disputed, and all relevant supporting documents.
      If we receive a qualified direct dispute meeting these requirements, we will
      promptly conduct a reasonable investigation, review all information provided,
      and respond with the results within the required timeframe. If we find any
      inaccurate information, we will also update the consumer reporting agencies
      accordingly.
    • Initial Complaint

      Date:03/10/2025

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly requested Tyndall Federal Credit Union to disable overdraft features on my accounts. Despite assurances, these features remain active, leading to unauthorized charges that have worsened my financial situation.

      Business Response

      Date: 03/12/2025

      To whom is may concern:

      Their was some miscommunication regarding how overdraft services worked. We reached out to the member, taken care of them and their concerns have been resolved. We did a couple of refunds and removed any and all overdraft services as a courtesy. 

      The member is satisfied with the result. 

      Sincerely, 

      Marketing Department 

      Customer Answer

      Date: 03/13/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23036496, and find that this resolution is satisfactory to me.




      Sincerely,



      Alexander ********
    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been doing bill pay with this company for a long time for my house payments on bill pay it's on the 16th every mouth or they usually pull the payment out after the 16th.Sometime and they wait until the 22nd sometimes.But what I don't understand is dumb to take it out 3to 4 days early on the 14th for this month!! What was frustrating was?I had other bill that it was supposed to go out before that it seems like when I'm short on money.The company always seems to earlier than the day supposed to be so when I called the bank talking to lady the lady could not explain it to me. What was going on and she hung up the phone on me? So I'll call back second time around the lady with the second call. She tried to help me but other than that I didn't get very far with them. I just needed to know if the debt bill was wrote in that day. I figure it would be Going Out on date. Not 3 or 4 days earlier when you didn't have the money in there, thank you.

      Business Response

      Date: 02/14/2025

      On Friday, February 14, 2025 Mr. Hatfield reached out to our Contact Center and the first call was disconnected while the call was on hold. Mr. ******** called the Contact Center a 2nd time shortly after this BBB Complaint was file. The results of that call Mr. ******** was happy with the representative along with the outcome of the call. If you have recurring payments set up through Bill Payment service and a holiday is say on Monday then the Bill Payment is sent on that Friday rather than on Monday due to Federal Banks being closed on a Federal Holiday. 

      This is a standard with all Bill Payment providers. We're requesting this complaint to be removed. 

    • Initial Complaint

      Date:01/03/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to bring to your attention a fraudulent account that has been opened in my name with Tyndall Federal Credit Union (Tyndall FCU). I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent account:

      Creditor Name: Tyndall Federal Credit Union (Tyndall FCU)
      Opened Date: 11/30/2021
      Account Number: 205608***
      Under the provisions of the Fair Credit Reporting Act (FCRA) Section 623 (15 U.S.C. § 1681s-2), furnishers of information have a legal obligation to ensure the accuracy of information provided to credit reporting agencies. Furthermore, under 15 U.S.C. § 1666b, creditors are required to respond promptly to disputes regarding unauthorized charges or accounts.

      I kindly request that this account be closed immediately and that any negative information associated with it be removed from my credit report. Additionally, I would appreciate confirmation of the account's closure, along with any documentation related to this fraudulent activity.

      To support this claim, I am including a copy of my Identity Theft Complaint for your reference.

      Thank you for your prompt attention to this matter. Please let me know if you require any additional information to process my request.

      Business Response

      Date: 02/04/2025

      On 11/30/2021, Our Member visited our Hillcrest, Alabama branch and opened a share account in person.  She provided an original driver’s license and a debit card for identity verification purposes.  Two months later, on January 28, 2022, Our Member visited our branch in person, was identified, and cashed a check in the amount of $1,488.23.  The check was returned a few days later as altered/fictitious.  Our Member did not bring the account current and it was charged off on March 31, 2022.  We followed our customer identification procedures and are surprised that Our Member claims to have been incarcerated during this time frame.  We would be happy to provide copies of the documents upon which we relied.  
    • Initial Complaint

      Date:04/04/2024

      Type:Customer Service Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 29th my cash app account was hacked, which had my tyndall account connected to it. The hacker was able to remove 1200 from my bank account through multiple transactions. I went to tyndall credit union to dispute these transactions, I even have a police report as proof that these transactions are not authorized but no one can seem to help me. Tyndall credit union failed to protect my money when they allowed
      Back to back transactions of Large sums of money to be transferred out without any alert or flag.
    • Initial Complaint

      Date:09/22/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Tyndall federal CreditUnion. I do not have a contract with Tyndall federal credit union collection agency. They did not provide me the original contract as requested.

      Business Response

      Date: 10/23/2023

      Verified account information was accurate as of date reported. 
    • Initial Complaint

      Date:09/07/2022

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Shaun ******
      Tyndall federal Credit Union account
      Please contact me regarding my account. I have had over 13K stolen from my account somewhere between May 1st & June 23rd.
      I have tried to contact everyone at Tyndall & getting no resolution. My number is **********. I have filed a police report & brought it in to the manager & still nothing was done about it. I am having to resort to getting a lawyer to fix this criminal act on my account. I am reaching out to you as the higher up person in charge to try & fix this. Please email me or call me. Thank you
      Shaun ******
      **********

      Message sent to Jim ****** CEO at Tyndall Federal Credit Union

      Business Response

      Date: 09/27/2022

      Tyndall representatives thoroughly investigated Mr. ******'s complaint and as a result, credited his account for several unauthorized transactions. We believe this matter has been successfully resolved within approximately a week from receiving it.

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