Complaints

This profile includes complaints for Peaden Air Conditioning, Plumbing & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Peaden Air Conditioning, Plumbing & Electrical has 3 locations, listed below.

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  Peaden Air Conditioning, Plumbing & Electrical

  618 W Baldwin Rd Panama City, FL 32405-3369

  
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  Peaden Air Conditioning, Plumbing & Electrical

  122 Industrial Blvd Pensacola, FL 32505-2202

  
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  Peaden Air Conditioning, Plumbing & Electrical

  35 Miracle Strip Pkwy SW Fort Walton Beach, FL 32548-6683

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  No one has attempted to contact me regarding service and I have never received any communication from the company. Only received communication when I called to follow up on service agreement in July. do not have service charges. The company committed to providing the services defined as above and have not followed through on service. There has been no attempt at resolution of the issue for the year of 2021.

  Business Response

  Date: 09/19/2022

  Hello Ashley, We are sorry to hear that you had a negative experience. Upon researching your account I do show that on 11/11/21 at 10:27 am we called to scheduled your services, since we did not reach you a voicemail was left. Records show we called again 11/29/21, 12/13/21, 12/27/21 and 1/11/21 also leaving a voicemail each time. I am very happy that we were able to service your unit 7/12/22. Customer service is very important to us and our Management team will be reaching out to you directly to assist.

  Business Response

  Date: 10/03/2022

  I am sorry that we have not been able to reach you Ashley. While we were able to reach your spouse- I have called the number we have on file for you several times and continue to receive your voicemail. Is it possible that due to phone settings our calls are being auto blocked as spam? If you would please reach out to me directly I would like to address your concerns. You may reach me at ************. Thank you.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  Thank you for the generic response; however, this has been on-going for far too long. Coincidentally, after filing my complaint, the woman I've been reaching out to regarding these issues finally responded to me today to let me know that the handyman has been trying to reach me but has not been able to. This is a blatant lie. I checked all of my call logs and never received a call from him until this morning. Nor had I received any voicemail messages from him. I asked repeatedly over the last week to be contacted by him to get the holes fixed, but it never happened until it escalated to a BBB complaint. To then be told I was basically at fault and not answering the handyman's calls it just another poor tactic on the business' part. An hour after the handyman contacted me today, I returned his call which was unanswered so I left a voicemail. That was at 858am today. I am still waiting to get a call back. I am hesitant to let anyone else associated with Peaden to work in my home because of how awful this entire experience has been. To top it off, I applied for the financing through ********* which is only good for 6 months. The application expired yesterday 09/12/2022 and now I am forced to take yet another hard inquiry credit hit and reapply for financing because of Peaden's failure to get a job completed right in 6 months. trunk, etc. So I missed a day of work for them to come back out and "redo" the first job. This one ended almost as poorly as the first. House still would not cool down. They said they would come out and do a total tear out and rebuild from scratch (done on 09/2/22). This has been ongoing since 03/25/22 and the job is still not complete. This time they appear to have gotten the ductwork installed properly, but they destroyed almost every new register and bent them all up, left dirty handprints on my ceilings. They put new boots/collars because the originals weren't plastered in. They also put two holes in my ceiling and still have not fixed that or replaced the damaged registers as promised. I have called numerous times, emailed numerous times and still have no idea when I can expect my ceiling to be repaired. I am beyond sick and tired of dealing with this 6mo long job. I will never hire this company again and make sure everyone knows how they treat loyal customers.

  Business Response

  Date: 09/13/2022

  Hello Brandi, Thank you for taking the time to share your thoughts, I greatly apologize for this experience as this is not our standard of service. It is very important to us to make it right when issues occur. I have sent your information to our management team who will reach out to you directly to address your concerns.

  Business Response

  Date: 10/03/2022

  Hello Brandi, Thank you for allowing us to address this with you directly. We will see you on Friday to make all final repairs.

  Customer Answer

  Date: 10/07/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  I think a proper resolution for this would be to do the job properly the first time around. I incurred excessive power usage and bills because the house would not cool down all summer. I also had to pay out of pocket to buy a window AC unit just to try and keep my family cool over the summer. Not once has anyone offered to compensate us for any of that. This is a major failure on the company's part. I have long been a loyal customer and spent thousands of dollars with your company and referred countless people to your business. I was repeatedly told that the company does not do ductwork during the summer months because of the excessive heat, but my family was forced to sit in the heat all summer and pay extra on our utility bill trying to get the house to cool. Is this really how customers should be treated? I won't even get into how unresponsive Kristi ******** has been when I asked about the "partial pass" inspection for electrical work that this company did for us in May of 2019. No one ever notified me, nor did they try and get the work corrected until I contacted the city to get information on permits that Peaden pulled. I've asked Kristi multiple times what the status is on this, but never get a response back. There was also a failure to pull a permit for a gas line that Peaden preformed in Feb 2020 that I had to get on them to correct, just for them to fail that inspection too. If I hadn't checked up on this, and we had an emergency, we would have been unable to shutoff the gas line because of how it was installed. Not only is this negligent, but it is extremely dangerous. I had to also contact them (Peaden) 3 months after they failed that gas inspection to ask why they hadn't contacted me to fix the gas line and have a reinspection done. All of this to say, I have had to stay on your company countless times for multiple errors on various jobs and there seems to be no desire to correct the issues unless a customer repeatedly rides the company.

  Customer Answer

  Date: 10/19/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18220277, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Brandi Lowery

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-14-22, I had my normal system maintenance performed on my HVAC. 4 days later, my system (which is not even 5 years old) was completely out of freon. I called Peaden to come take a look, and when they evaluated it, they said my coils were leaking and needed to be replaced. Since the part was under warranty, I only had to pay for labor, and the freon which was going to cost $1200. I declined the work since I felt it was their fault the freon leaked out in the first place. Since it was the weekend, I emailed and asked for a supervisor to contact me regarding this asap. I also posted on their FB reviews and was told someone would contact me. No one ever contacted me back. I called a different company for a 2nd opinion. I was told the freon was completely gone, however they did not find a leak. So I paid the other company $102/lb to fill up 8.8lb of freon that magically leaked out after Peaden completed my service. I called Peaden back multiple times about the issue. I was finally put in touch with the manager TJ. He agreed that it was odd that the freon leaked out after his employee serviced the unit. He asked me for the invoice showing where I paid to have it refilled. I sent it to him immediately. I never heard back, so I called again and was put in touch with TJ again. He said he was working on getting me a refund. Few more days passed, and still no response. I called again and spoke with a Tracy ******. She reached out to TJ, confirmed I was getting a refund and asked me to send her the invoice. I sent it to her also. I asked her to confirm receipt of the email, but she never did. A few days later I called back again. She confirmed she had received the invoice, and I would be receiving a refund, but didn't know when or how. Assumed check by mail, but wasn't sure. I still have not been refunded the money. I called again today. TJ was in a meeting and he was supposed to call me back, but he has not. I would like some assistance.

  Business Response

  Date: 09/12/2022

  Hello Angie, We are sorry for any delay you may be experiencing in regards to receiving your refund. We do show your refund was processed on 8/30/22 and mailed to your home.