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Business Profile

Countertop Fabrication

Iconic Stone Design

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertop Fabrication.

Complaints

This profile includes complaints for Iconic Stone Design's headquarters and its corporate-owned locations. To view all corporate locations, see

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Iconic Stone Design has 3 locations, listed below.

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    • Iconic Stone Design

      Parrish, FL 34219-9300

    • Iconic Stone Design

      2341 Porter Lake Drive, Suite 102 Sarasota, FL 34240

    • Iconic Stone Design

      2225 Industrial Blvd Sarasota, FL 34234-3119

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is to much to say and not enough room for it on here. This company also known as Iconic Stone Design took $12,600.00 deposit from ** in February 19th of this year. Nothing has been done to our kitchen other than what I have done to try to help. I can tell you this don't deal with this company, I now had to contact a lawyer to try to get my money back so I can get my kitchen done. They don't communicate and they don't care. I have proof of everything and I will share it if need be so no one else has to go through this. It seems to happen more and more these days of contractors taking advantage of clients. If you need proof just let me know.

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 16,2022, I paid $2000.00 in cash as deposit for kitchen counters to Melissa, joint owner of Iconic Stone Design. I was told that within the month she would make a template for the counters. Instead it was a month when she messaged me that the design was being provided to them for cutting. I called the number she gave me when another month went by and sent her messages to which she did not respond. Finally, she said she was coming to do the templates in June. She came and said counters should be ready for installation by July 9th. Then there was a family emergency, father was in hospital. Two days later she said that they wanted to install on July 20 and to have a plumber ready that afternoon. I said that I was leaving town on the 20th, so she said they could do it on the 19th. Next day she told me that She was going north for a week's vacation, but she confirmed 19th for installation. I called a plumber for that date. The night of 18th she texted me asking could they install on July 23. I texted back "No, I would be away." Today is the 19th and she texted me today that she had forgotten that I was going away and her brother, the installer, could not fo it perfectly in a day especially as the plumber would be there in the afternoon. I never asked for perfection, nor was I told when the plumber should be there. I assumed to put everything back together. My last text to her was to consider returning my deposit, and I could then hire someone else to do the counters.

      Business Response

      Date: 08/30/2022

      Consumer Response /* (3000, 20, 2022/08/15) */ BBB case#XXXXXXXX Addition: On Aug.4, I contacted Melissa and asked if they were refunding my money or doing the installation. Her answer was that there would be no refund and she would get back to me by next morning. She didn't. I tried calling her. She texted me that she was doing a template for another customer and that it was too noisy to talk. On Aug. 9, I wrote an email. To the company: "Your word isn't any good, Melissa. You didn't get in touch with me in the morning, and your text telling me you would call after work has fallen like all the other things you said would happen and didn't. . . .Set an appointment and keep it." She called and set an appointment forAug.18. Then confirmed it. Consumer Response /* (2000, 26, 2022/08/30) */ Yes, and it is a beautiful job. Thank you,

    Iconic Stone Design is NOT a BBB Accredited Business.

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