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Business Profile

Fitness Center

Crunch Parrish

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Crunch Parrish's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crunch Parrish has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for crunch a few months ago and explained to the gentleman that I was active duty military and would be getting restationed (called a primary change of station or PCS) soon. I am less than a week out from moving myself and my family and have tried to both cancel my membership over the phone and online as was recommended as "the only way to cancel at this location" and have been unsuccessful.

      Business Response

      Date: 06/09/2025

      Good afternoon, 

      Your membership cancellation request has been processed, and there is nothing further due on your account.

      Thank you very much, and we appreciate the time you spent with us.

      Crunch Fitness

    • Initial Complaint

      Date:10/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of Crunch Fitness and refer my husband and another friend (*****). It's been about 6 months and I was promise $25 for each referral and haven't received anything.I am a senior and part of Silver Sneakers. They charge me a little over $18. I was informed by Silver Sneakers that I am not suppose to pay anything. Some Crunch gyms are totally free and the one I go to is one of them.

      Business Response

      Date: 11/27/2024

      ***** (Area Supervisor)  reached out to ******** and explained the different membership offerings.  She will be going to ************** to process a downgrade, if still interested in doing so.

      Customer Answer

      Date: 11/28/2024

       
      Complaint: 22469720

      I am rejecting this response because: I am owe 2 gift cards for referring 2 people and have never received it.

      Sincerely,

      ******** Cana-********

      Business Response

      Date: 12/02/2024

      ** is investigating and will connect with the member to assist in rectifying the missed cards.

    • Initial Complaint

      Date:07/19/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting charged by crunch fitness for a membership that I never signed up for and they wont cancel it.

      Business Response

      Date: 08/05/2024

      We've tried to reach out to ****************** several times, but haven't been able to speak with her recently.  To prevent the issues from compounding, we are going to cancel out the membership asap.

      Customer Answer

      Date: 08/05/2024

       
      Complaint: 22010335

      I am rejecting this response because: the Parrish crunch has contacted me and left a voicemail, but when trying to return the call I was told there was no decision on the matter and could be given no more information. Then they left a voicemail again and I have yet to be able to speak with anyone. They are always out of the business or away from their desk.

      Sincerely,

      *****************************

      Business Response

      Date: 08/05/2024

      The membership was canceled out today, which was the crux of the initial complaint.  If there is anything additional we can assist with, please let us know (manager hours are 9am to 7pm Monday thru Thursday).  *** (GM) was likely the person to leave you the last voicemail.

    • Initial Complaint

      Date:09/29/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the Crunch in Parrish, ******* on 8/31/23 and spoke to ************************* about canceling my membership. He proceeded to cancel my membership and provide me with a receipt stating I owed 0 dollars, on 9/26/23 my account was debited ***** by Crunch. I went into the location in Parrish again and spoke to ***, who stated he would send ***** an email and would call me back, I have heard nothing. I went back today and spoke to *** and he said he would follow up that he can do nothing about it. I have my receipt and would like a refund

      Business Response

      Date: 10/13/2023

      The refund is pending with our billing company.  Please expect 5-7 business days to see this refund.

    • Initial Complaint

      Date:07/20/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband enrolled me into a membership with Crunch fitness-parrish under a founders rate period before the club opened because he thought I would use the membership nearby. He established the membership under my name and when I realized he did this I tried calling to cancel the membership as I did not want a gym membership at crunch since I prefer another gym where I use to live. I called 6/28/2023 to cancel as shown in screen shot within the 3 min call I explained that I wanted to cancel at which time I was informed that I could not do so at that time until the club opened. I was told my membership would not be active anyway until I come in. She then told me I would be on a callback list to get a call the day they open so that someone could help me cancel. I NEVER got a call and was not made aware of the opening. I was nearby and noticed the gym opened! I came in on 7/19 and was told that I could no longer cancel since the day they opened the gym my membership became active. I explained everything the representative told me over the phone and was shown no regard. The manager told me that if I wished to cancel I would be charged a cancellation fee or I was told to wait 3 months and get an annual fee and then cancel. Both "solutions" are unacceptable since I wasn't even the one who established this membership in the first place and I called to attempt to cancel before it was "too late" to do so. I have not used or plan to use the gym. I wish to cancel this membership and receive the refund for the amount my husband paid the day he enrolled me into this dreadful gym.

      Business Response

      Date: 08/02/2023

      This member was cancelled.

      Customer Answer

      Date: 08/03/2023

       
      Complaint: 20346469

      I am rejecting this response because:

      I have not recieved refund of $1.07 that was paid when my husband established the membership. My bank has been disputing this transaction for a few days without a response.


      Sincerely,

      ***************************

      Business Response

      Date: 08/04/2023

      No refund of $1.07 can be issued since this member has disputed the charge.  The credit card company will go through their processes to determine the chargeback.  If the credit card denies the chargeback, then we would need proof before we refund the $1.07.

    Crunch Parrish is NOT a BBB Accredited Business.

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