Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was awarded a $20,000 scholarship from the ********************************** and enrolled in the International Pilot Schools time-building program at ******************* to build multi-engine hours.I arrived on September 9, 2024, but was unexpectedly required to complete a single-engine checkout before proceeding with multi-engine training. I completed the checkout on September 10 without issue, but then faced delays. On September 13, the school informed me they were still confirming my eligibility for their multi-engine aircraft with their insurance, a process that took nearly a week. Once resolved, I was told I would need an instructor for all multi-engine flights, a condition not disclosed earlier. This raised concerns about the schools readiness for my training, and upon further research, I found that their multi-engine plane (tail #N6042F) had logged only 48 minutes of flight time for the entire year, according to ************I also became concerned about safety and organization, as other students reported maintenance issues, and I observed disorganization in scheduling. After waiting for two weeks and flying only 30 minutes in a single-engine aircraft, I decided to leave the program. The **************************** advised me to request a refund of the remaining scholarship funds to ****, but despite the school acknowledging this, I have not received confirmation on the refund process in over four days.I estimate spending between $1,000 and $1,500 out of pocket on rent, travel, and living expenses, with only the single-engine checkout (approx. $500) completed. I seek your assistance in recovering the unused scholarship funds and continuing my time-building at another school. I appreciate your support in resolving this issue fairly and *********** not alone, in this either. I know of one other person who requested a $10,000 refund a couple weeks before I requested mine. He has yet to be refunded at this point either. Im encouraging him to also reach out to BBB.

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for 100 hours of flight time from merchant at a cost of $7147.60 on April 8th. Due to other circumstances, I wasnt able to complete the training. ******** states that refund would be given for the time not used on multiple occasions and last contact was April 19th stating a refund was sent and would arrive in a week. Refund has never arrived and merchant refuses to answer any calls or emails.