Reviews

Review Details

• Review fromGloria L

  Date: 09/24/2024

  5 stars
  Office stayed in touch from the very start. **************** very customer oriented. Follow through overall was very professional. Delivery of the doors was what, when they said it would be. Installers were excellent. They worked as an organized unit, efficient and very helpful to me. I recommend this company and I believe you will be as pleased as I was. Product excellent as well, made in ***

• Review fromNatalie C

  Date: 09/16/2024

  1 star

  Natalie C

  Date: 09/16/2024

  I am writing to formally express my concerns regarding a highly unprofessional and distressing experience I recently had with your company. I scheduled an appointment for an estimate on impact windows for my home, expecting a straightforward, one-hour consultation. Unfortunately, what unfolded was far from that and has raised serious doubts about the integrity of your business practices.First, the representatives arrived without providing their names or proper identification in advance, which was concerning. Once inside, they refused to leave when asked, nor did they provide a written quote for the impact windows. Instead, they insisted on running a credit check and collecting personal information, which I explicitly did not authorize. They only left after I forcefully demanded that they exit my home.To make matters worse, the initial quote given for three sliding glass doors, a front door, and two small bathroom windows was an outrageous $47,000an amount far above the industry standard. I have received quotes from reputable companies for the exact same work at $16,000, which makes your companys proposal both absurd and deeply concerning.It was only after I mentioned seeing a sale listed on your website that the salesperson grudgingly applied the discount, scribbling the new price in an unprofessional manner on a piece of paper. Despite this, they continued pressuring both my husband and me into closing a sale, extending the appointment by two hours longer than originally planned. I felt as though I was being held hostage by these aggressive sales tactics, which is unacceptable.Afterward, I reached out to your office to speak with a supervisor, but was conveniently told that no one was available. When I mentioned that I intended to escalate this matter to the Better Business Bureau (BBB), the call was abruptly disconnected.
  

  Florida Home360

  Date: 09/23/2024

  Thank you for reaching out to us regarding your recent experience with our company. I want to sincerely apologize for the distress and frustration you encountered during your appointment. Your feedback is invaluable, and I appreciate you bringing these issues to our attention. It is our policy that all team members introduce themselves and provide proper identification, and I regret that this did not happen during your visit. Your comfort and trust are of utmost importance to us.
  
  Regarding the handling of personal information, I understand your apprehension. I can confirm that we require clear authorization before running any credit checks, and I apologize for any miscommunication. From our records, it appears we only asked if youd like to be pre-qualified, to which you declined. Therefore, no credit check was conducted.
  I appreciate you sharing the competitive quotes you received. As you may know, the cost for window replacements can vary significantly, generally ranging from approximately $17,850 to ****** for your project. This pricing difference is influenced by factors such as glass thickness, frame gauge, weather stripping, glass insulation, installation materials used, site specific engineering, and installation quality. During your appointment, you chose a higher-quality product, which is reflected in the price given you to you at the property. Our system shows 2 different proposals, I have our IT department checking why this proposal did not send. We offer a variety of brands and options, and Id be happy to arrange a meeting with a manager to discuss these further and assist you in finding the best solution for your needs, if interested.
  I sincerely apologize for the extended appointment time and any pressure you felt during the sales process. We strive to maintain a respectful environment for our customers, and I regret that we fell short in this regard.
  Additionally, please know that all calls are recorded for quality assurance and training purposes. I can certainly forward you the recording of the conversation with our manager for your review. From our records, it appears the call concluded with you requesting not to be contacted again. I apologize for any misunderstanding that may have occurred during those discussions.
  If theres anything specific you would like to revisit or any additional questions you have, please let me know. Im here to help.
   I am committed to improving your experience with us. If youd like to discuss your concerns further, please let me know a convenient time for us to connect.

• Review fromCristina C

  Date: 05/28/2024

  1 star
  After having an in person consultation with Florida Solar and Air, I had finalized with the sales representative the replacement of an existing impact window. The paperwork was signed and a deposit was taken via credit card. The following day, I was notified by the sales rep that the company will not move forward with the job as it was not worth their time and below their dollar threshold. They offered to do the job for a minimum dollar figure which was above the cost we had agreed upon. An alternative was to include an additional job to bring the total dollar amount to meet their threshold which was beyond what I had budgeted and what we agreed upon. I requested a refund which I am currently waiting for but needless to say the company left me stranded and seeking an alternative. This is not the way to conduct good business especially after an agreement and a deposit had been given.

• Review fromJoel F

  Date: 04/13/2024

  1 star
  Unfortunately, I had the worst experience with this company. It all started with them not taking correct window measurements, and the product arrived with cosmetic defects. I had a big frame cut in one corner that was even forced, and the rest of my windows are filled in with massive caulking all around to hide the gap. The assembly of these windows have separations with very cheap quality parts. I have water intrusion making my entire wall soft and it's causing heavy moisture with high cost repairs. My windows actually wobble it seems like they can fall off the frame not stable at all. I can honestly say there can't be a worse company in the world which is why they will pressure you to sign right away. You can definitely get better quality windows at a flea market vs this garbage company.

• Review fromOmar L.

  Date: 07/06/2023

  3 stars

  Omar L.

  Date: 07/06/2023

  Contracted November 2022, windows and door plus roof. Windows and door installed 3 months later, one window cracked, electric doorbell taken off. Both issues took time to resolve, window project manager who was never on site argued with me about the prior existence of doorbell.Roof not permitted until February 2023, installation quick but lacking ventilation as per city. Poor communication from roof project manager. Required ventilation installed haphazardly July 5th, waiting for final inspection scheduled for July 6th. Even though we used PACE program price was astronomical.
  

  Florida Home360

  Date: 07/18/2023

  Thank you for taking the time to share your feedback regarding your recent window and roof projects with our company. We greatly value your input, as it helps us improve our services and ensure a better experience for all our customers.
  First and foremost, we apologize for any inconvenience caused by the delays in the window installation. As you mentioned, the contract was signed on November 21, 2022, and we began the installation on January 25, 2023. Our contract clearly states that the installation timeline falls within a range of ****** days from the date of contract signing. While we strive to complete projects within the shorter end of the range, unforeseen circumstances can occasionally arise, leading to slight delays.
  Regarding the stress crack in one of the window glasses, we sincerely apologize for the inconvenience caused. However, we took immediate action to rectify the issue by ordering a replacement glass and promptly replacing it. Our aim is to deliver high-quality products and ensure your complete satisfaction, and we appreciate your patience during this process.
  We also want to address the matter concerning the doorbell wiring. We regret that this issue was not caught before installation, and we understand the inconvenience it caused you. As a gesture of goodwill, we issued you a credit to cover the repair of the doorbell wire. It is always our intention to provide exceptional service, and we apologize for any inconvenience this situation may have caused.
  Regarding your roof project, we apologize for any confusion or frustration caused during the permitting process. As per our understanding, the inspector had initially informed us that it was acceptable to proceed with closing the roof during the in-progress inspection, as long as we obtained an engineer letter. However, it later came to our attention that the city could not accept an engineer letter and required a revision for the engineer details. We understand that this may have caused delays, and we appreciate your patience throughout the permitting process. We are pleased to inform you that we passed the final inspection on July 6, 2023, indicating the successful completion of your roof project.
  Please know that we take your feedback seriously and will use it as an opportunity for growth and improvement. We continuously strive to enhance our processes and ensure a seamless experience for our valued customers.
  If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to our customer support team. We appreciate your business and the trust you have placed in us.

• Review fromAlejandra G

  Date: 04/06/2023

  5 stars
  Florida Solar and Air is a serious professional company I recommend enthusiastically because they put the costumer in the first place and certainly go out of their way to satisfy the costumer. They offer excellent quality windows installation combined with the best customer service ever which will make this experience a memorable one. A professional and courteous team beginning with sales rep ****** followed by *****************- with excellent customer service who listened to our need and secured communication with the company. Project manager *****- knowledgeable, understanding and addressing our needs to satisfaction and always present as needed and ****** the installer- who did excellent job with his helper and went out of his way to satisfy every need we had. Thank you so much to all the staff that helped along the way, especially to ******************** and ****** for their human touch while still been a professional. You are the best!!

• Review fromOrlando G

  Date: 02/23/2023

  5 stars
  Gardel G******* was the installer. He did a great job working on details and answering all the questions. The co. accomplished with the schedule as planned in the contract . Really a very serious co. you'll be glad to work with. Employees with a clear culture of the company they are working for. Highly recommended to friends and neighbors looking for a great job in doors and windows.

• Review fromSulay C.

  Date: 02/13/2023

  5 stars
  Florida Solar & Air is a professional company that has made me feel comfortable regarding the soon installation of impact doors and windows of my home. The company offers a variety of financial options which is always very comforting. ********** provided great customer service from the time he entered my home. He was very detailed with explaining the quality of doors and windows & with further explaining financial options. I highly recommend this company for the time being. Work at progresswill post after final installation. Thank you ************ for your time and dedication!

• Review fromvictoria b.

  Date: 10/11/2022

  1 star
  the company left my roof unsightly- tiled incorrectly- they have been absolutely non cooperative with trying to correct the problem- I have filed with the BBB- if you are thinking about this company for any roofing project- run away- use them at your own risk- wish I had known