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Business Profile

Shuttle Bus

QLS Transportation Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shuttle Bus.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I are going on a cruise in ******* in January 2025. I was researching transportation modes from *********** to The *************** cruise port. In a message thread, someone mentioned this company with a link attached ( that should have been my first tip that it was they themselves who put the review up, (as almost no one would bother to add a link to a company they had used in the past) So,on the website, they have a 'click for a quote' button. so I put in my information and received 2 emails stating the quote amount. At NO time did I make a reservation for this service. I requested a quote while researching several methods to get us to our cruise, including Uber, rental cars, Brightline, etc. I had not committed to any of them at this point. In the body of the email it says 'click here to accept' and 'click here to cancel' (both of these buttons are dead and neither accept or cancel anything,. upon scrolling down the email I see stated that cancellations are ONLY permitted by email. Not by simply replying to the email I received, but by composing a separate email with an entirely different email address. It is also stated that any 'reservations' that are not cancelled are automatically charged at full amount. This is very misleading and unscrupulous. These emails both ended up in my spam file and only because I was looking for another emailI had not yet received did I see them. I can only imagine the number of people who would request a quote and never think about it again, only to receive a bill in arrears. This company is a blight on your beautiful state and are clearly taking advantage of many out of town visitors. I just want this noted and hopefully force them to remove this part of the website and policy.

QLS Transportation Corp is NOT a BBB Accredited Business.

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