Complaints
This profile includes complaints for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 70 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/26/2024
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My ******* account was hacked and I couldn’t retrieve any information. I took it to ******* and they said they couldn’t help and referred me to *****. I called ***** and because my passwords were in the hacked phone. ***** couldn’t help either. I went to Cox Cable on Hwy 98 in Pensacola to get a new phone. . I spent 7 hours over 4 days for them to fix the phone. Someone else had the same number as the phone Cox gave me and I wanted a new phone. I have the persons name, phone number and address. They were very mad and said that was impossible but I still said I wanted a new phone number. The fourth day they still did not have it working so I went to my car and realized I still couldn’t use the phone so I went back in the store within 5 minutes of receiving the phone and told the manager I did not want the phone and I left it with him. I was told this morning that the phone was still being used and it was in my name. . I said I left the phone with the manager and I didn’t didn’t have the phone I left it with the manager. I thought the problem was over when I left it at the store. I was called today saying my phone was at the store. I called and said I turned the phone into the manager and wanted what I paid for the phone applied to my account. I spent two hours on the phone trying to explain I didn’t have the phone. They continued sending me to different offices which did not even want to hear the problem. I paid $178.74 for my cable TV service and now my TV does not work because they said I didn’t pay my bill. I explained I paid $178.74 and they just hung up the phone. Yes this is a problem but Cox does not want to fix their mistake. The phone was left at the Hwy 98 store and I don’t have it. I want Cox to get the phone from Hwy 98 and apply the cost of the phone to my account and give me back my cable services.Initial Complaint
Date:03/19/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Early 2023, a Cox representative knocked on my door. He said he was letting us know that Cox would be redoing all of the cable lines on our street and that they had seen we had mini intermittent outage issues. This was true so we were really happy that Cox recognized there was an issue. Late 2023, I finally had enough because my service was not working properly so I called and scheduled a tech visit. The tech came out and agreed we needed all new lines and replace the line from the pole to the cable box. Everything was great until it rained, and we started having issues again. When the people who buried the line finally came out to bury the line, they refused because it was the wrong type of cable. So they buried an orange line, the proper cable, and said that Cox will be back out to hook it up. This still has not happened. We still have not seen any Cox vehicles doing any work on our street a year later from the original representatives visit . We pay over $300 a month for cable and Internet and it rarely works properly. When I have asked for a refund or a credit, I am told that we cannot ask for it until the issue is resolved. The issue is never resolved, and it’s a rip off. I called today to schedule a technician to come out and was told that I could not because there’s an outage in the area. I asked what that has to do with my line needing to be buried. The representative told me there was nothing she could do and I would need to call back. I am complaining because this has been ongoing and I pay for my service on time every month and it doesn’t work half the time I want a credit and I want somebody from Cox to contact me because I don’t have time to sit on hold for 30 or for 45 minutes at a time trying to talk to somebody they can actually help me. The main thing that I want is for the new line to be connected to the pool. Hopefully that will solve the issues that I had. That didn’t include this outage. Cox is horrible.Business Response
Date: 03/21/2024
We are sorry for the frustrating experience and appreciate the opportunity t0 address the customer's service concerns.
On March 20, 2024, Cox technician connected the buried line to the customer's house. While the technician was at the customer's home, they installed two new ground blocks, ran a new line and changed connectors.
We are happy to report the customer is satisfied with the resolution.
Sincerely,
Cox Communications Executive Escalations team
Customer Answer
Date: 03/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21450792, and find that this resolution is satisfactory to me. Thank you for your prompt attention and for sending a true professional to resolve our issues.
Sincerely,
Darin *********Initial Complaint
Date:03/14/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I had cox internet for many years. At one point about 4 years ago my husband needed a static IP address. We were told the only way we could this was to have a business account. We changed our residential to business on the recommendation from the rep we spoke with. We no longer needed the static IP due to my husbands job changing, but were told just keep the account we had. When we switched to business we had no idea we were under a contract apparently. On our main login account it says we have no contract, but when I called to cancel the rep said we had to pay for the full year to close our account. He said we could get out of the termination fee of a year if we had someone come out to troubleshoot. Why would we want to waste someone’s time to come out to troubleshoot when we no longer need the service? Let us terminate our account.Business Response
Date: 03/29/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and have provided a successful resolution.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the BBB has given to us to assist our customer.Matthew D
Executive Escalation Specialist
Cox Business
Initial Complaint
Date:02/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cox Cable sales department readjusted my bill 3 months ago. They're adjusted my bill to $167 and some odd cents at that time they said you're good for a year. They've done this before that was an outright lie. Now they're telling me they had a price increase.
When they tell you that your price is locked in for a year that means a year I don't care about their price increases I'm on social security. Cox cable is an outright line company they shouldn't be in business they've gotten so big they don't care whether they have your business or not. Anybody reading this if you're trying to get Cox cable for the first time don't do it go somewhere else all they'll do is continue to raise your prices.Business Response
Date: 03/18/2024
Dear Better Business Bureau:
Cox Communications (“Cox”) is
providing a response to the complaint filed with your office on February 28, 2024, and assigned ID#21362402
We are sorry for the frustrating
experience reported by this customer and welcome the opportunity to address
their concerns.
Our
Executive Escalations Specialist has contacted our customer and addressed his
concerns regarding his monthly rate. In reviewing the account and speaking with
our customer we understand the recent adjustments to his account were regarding
video on demand charges and his monthly rate was impacted by our rate action
which took place in December 2023. Our customer is currently taking advantage
of all available discounts on his account as well as the Affordable
Connectivity Program (ACP) Benefit.It is always our goal to provide our
customers with exemplary customer service. As a customer service-oriented
company, we know that our success largely depends on our customers' perception
of our employees, as well as our company. Once again, we would like to
apologize for the frustration that the customer has experienced.
We appreciate the opportunity the
Better Business Bureau has given to us to assist our customer.Respectfully submitted,
Cox Communications Executive
Escalations TeamInitial Complaint
Date:02/20/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed a charge on my COX bill of $5.99 for the channel ALLBLK. We didn't sign up for that channel so I called the Customer Service Number (850-796-1269). I first spoke with Jacob, and he told me the service started 23 Feb 2023. I told him we did not sign up for it and asked how was it added to our account; he told me it was a phone call through the contact center. I again told him we did not sign up for it and I would like to stop the service to the channel ALLBLK and would like to be reimbursed starting 23 Feb 2023. He said he could only go back 60 days and he would need to transfer me to another department to cancel the ALLBLK subscription. I told him I wanted to speak to his supervisor. After much discussion and waiting for around 15 additional minutes I was transferred to Vianett. She told me the ALLBLK subscription was completed by signing into our account over the internet. I told her that was simply not possible, we did not do that. She too told me she was only allowed to reimburse me for 60 days and then transfer me to another department to cancel the subscription. After much discussion she told me she was only allowed to reimburse me 90 days, and then transfer me. I asked her how was she now allowed to offer me 90 days instead of 60 days; her reply was just more runaround. I accepted the 90 days and told her I was going to file a complaint through the BBB. I am still requesting full reimbursement starting 23 Feb 2023.Business Response
Date: 02/21/2024
We would like to thank the BBB for the opportunity to assist a
valuable customer. Please let me begin with an apology for any
inconvenience our customer may have experienced. It is certainly not our
intention to cause any frustration.
We have reached out to our customer to
address their concerns; however, we were unable to provide an agreed upon
resolution. We advised the customer that the service was added from the On-Demand menu using Cox's Contour remote. We also advised the customer of our Residential Customer Service Agreement which can be found on our website www.Cox.com that states in section 3.6 customers that do not agree with a charge on your bill or you believe it is an unauthorized charge, you must (i) pay undisputed amounts by the due date listed on your bill and (ii) notify Cox no later than sixty (60) days after the date of the bill (or such later date as required by law) of the disputed or unauthorized charges by calling or writing to us at the number and address specified on your bill and submit any documentation or other information to substantiate your claim of unauthorized charges. You waive any disputes or credits that you do not report within this sixty (60)-day period. Cox will investigate any disputed charges and will use reasonable efforts to advise you of the results of our investigation within thirty (30) days after Cox’s receipt of your notice of dispute. Cox may, in its sole discretion, waive such charges. You will be responsible for charges or other obligations or liabilities associated with any improper, illegal or unauthorized use of the Services, Licensed Software and/or Cox Equipment as described in Section 12 below.
It is always our goal to provide our customers
with exemplary customer service. As a customer service-oriented company, we
know that our success largely depends on our customers' perception of our
employees, as well as our company. Once again, we would like to apologize for
the frustration that the customer has experienced and deeply sorry we were
unable to successfully resolve.
We appreciate the opportunity that the BBB has
given to us to assist our customer.David
Senior
Customer Care Specialist
Executive
Escalations Support TeamCustomer Answer
Date: 02/22/2024
Complaint: 21315954
I am rejecting this response because:As I mentioned to David when we spoke on the phone (21 Feb 2024), I disagreed with his final remark: "nothing can be done, and there is no one else to talk with. I am as high as you are allowed to speak with in this organization. You may be able to find the CEO or CFO's contact information on google, but I am as high in this organization as I will let you go." Here's the real problem: the first person I spoke with (Jacob) said the additional channel "ALLBLK" was added 23 Feb 2023 through a phone call with the Contact Center. The second person I spoke (Vianett) with said it was added through our account over the internet. Then david said it was subscribed to over the TV. I think it's obvious why I don't think the cox customer service is Trust Worthy. At least two employees are wrong in how the channel was added, and all three are wrong saying nothing else can be done; and there is no one else in the entire cox organization customers can speak with. Finally, it's too bad cox customer service is not in the local communities; they would see how many customers are leaving their organization for new organizations like is happening here in Niceville FL with Live Oak Fiber.
Charles *******Business Response
Date: 03/05/2024
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns; however, we were unable to provide an agreed upon resolution. Cox has provided the customer with a 90-day refund for the channel subscription in attempt to resolve this matter.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced and deeply sorry we were unable to successfully resolve.
We appreciate the opportunity that the BBB has given to us to assist our customer.
Senior Customer Care Specialist
Executive Escalations Support TeamCustomer Answer
Date: 03/05/2024
Complaint: 21315954
I am rejecting this response because: The “senior” representative offered nothing and said there was no one else higher ranking in the organization I could speak to. If all he can do at that level is repeat what the first person I spoke with said, then Cox should simply eliminate that level of the organization and reduce the associated manpower positions to save money!
Sincerely,
Charles *******Initial Complaint
Date:01/16/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6 teck visits -- no one on phone can send me to the correct person to talk to -- 6 different transfers -- most i cant understand . i pay 10.00 $ a month for complete care and now they tell me it will cost 400.00 $ to fix my cable wiring . i need a refund and a new cable providerBusiness Response
Date: 01/18/2024
Dear Better Business Bureau:
Cox Communications (“Cox”) is responding to the complaint
filed with your office on January 16, 2024 30, 2023 and assigned complaint ID #21152406.
We would like to thank the Better Business Bureau for the
opportunity to assist a valuable customer. We apologize for any inconvenience
our customer may have experienced. It is certainly not our intention to cause
any frustration.
We have reached out to our customer to address their
concerns. It is always our goal to provide our customers with exemplary
customer service. As a customer service-oriented company, we know that our
success largely depends on our customers' perception of our employees, as well
as our company. Once again, we would like to apologize for the frustration that
the customer has experienced.
We appreciate the opportunity that the Better Business
Bureau has given to us to assist our customer.
Respectfully,
Cox Communications East Executive Resolutions teamInitial Complaint
Date:01/08/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 26th, I engaged in a chat session with an agent named Karen, where I explained my financial hardships due to reduced work hours. I requested a brief extension until 01/13/24 to pay the outstanding balance of $468, which had already escalated to $648. Karen assured me that an extension until 01/13/24 had been processed through COX Collections.
However, to my dismay, on January 2nd at 10:30 pm, my services were unexpectedly suspended. Subsequent attempts to resolve this matter with the Collections department via chat on the same night and the following morning proved to be unfruitful, frustrated, and weeping.
It was revealed during these interactions that despite being informed by Karen of an extension, I was placed on a "promise to pay," leaving me unaware of what the agent had done. This miscommunication has put me in a difficult position, especially as I had conveyed my inability to pay the amount until 01/13/24.($468)
Despite being a single parent with a homeschooled child, my requests for assistance, including a payment plan, were denied by the Collections department on January 3rd. I find it disheartening that Cox does not offer payment plans, especially considering my circumstances.
I urge Cox to take full responsibility for the misinformation provided by its agent and to work collaboratively with me to rectify this situation.
Attached are the screenshots of the chat conversations.Business Response
Date: 01/23/2024
Dear Better Business Bureau,
Cox Communications is responding to a complaint filed with your office on1/8/2024 with ID # 21096342.
We would like to thank the Better Business Bureau for
the opportunity to assist a valuable customer. We apologize for any
inconvenience our customer may have experienced. It is certainly not our
intention to cause any frustration.On1/10/24 A Senior Customer Care Specialist contacted the customer to educate her that the last payment Cox received was October 13th, and the two following payments made on November 16 and December 9 came back as returned. It was because of the two returned payments and the outstanding balance on the account that disqualified the customer from receiving the payment extension requested. As a consequence, the account service was suspended until the customer paid the outstanding past due balance. The customer did question the actions of a representative who did not put in an extension request, feeling that was the cause for the service suspension. The Senior Customer Care Specialist did explain that was not the cause, and advised coaching and feedback will be administered.
It is always our goal to provide our customers
with exemplary customer service. As a customer service-oriented company, we
know that our success largely depends on our customers' perception of our
employees, as well as our company. Once again, we would like to apologize for
the frustration that the customer has experienced.We appreciate the opportunity that the Better Business
Bureau has given to us to assist our customer.Respectfully,
Cox Communications East Executive Resolutions teamInitial Complaint
Date:01/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered and started internet services but due to management of the apartments I'm just now able to move into the bigger and better apartment I explained to cox I hadn't even hooked up the box but still insisted that I owes them even tho no services were used and that I owe 140 dollars and 70 is passed due they refused to give me credit and I'm also apart of the discount program so I already can't afford the whole bill please tell me what their doing is illegal and you can tell them to stop this is absolutely ridiculous I can forward the email they sent I called and talked to them and they even agreed and seen there was no usage that the acct was never fully activated. They have voice recordings request records I talked to a few people and a floor supervisor.Business Response
Date: 01/03/2024
We are sorry for the frustrating customer experience and appreciate the opportunity to address their billing concerns.
On January 3, 2024, a Cox Executive Escalations Specialist reviewed the customer's account. Since the customer called numerous times about issues with moving into the apartment, a credit has been applied to the account resulting in a zero balance.
Should the customer have any questions or concerns, they can contact the Specialist at the number left on voice mail.
Sincerely,
Cox Executive Escalations team .
Initial Complaint
Date:11/13/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the plan at this store on 10.07.23, they provided me all the devices to set up; I clearly told the rep that i cannot set up on my own, the store rep suggested me to try and if i cannot figure out they will send some one out to help me.
on 10.08.23 IT person from my building helped me set up the devices, he got every room set up but the main box for living room. He talked to COX Tech support on the phone over 30 minutes and tried everything the COX tech support instructed, but nothing worked; They both agreed that something wrong with the main box, a new box is required; Appointment for COX TECH visit was set up over the phone, no one mentioned there will be charge for COX TECH visit.
On 10.11.23, the COX TECH spent over 3 hours at my place and couldn't figure out what was wrong, he told me to do a lot things that didn't make sense to me, finally he said he tried everything he knows, he doesn't know what to do, his supervisor will call me next day to discuss solutions.
No one called me next day, i called COX several times to follow up, another appointment was set up on 10.16.23, again no one mentioned there will be charge for the visit. The 2nd TECH was able to figure out the issue and set up box for living room.
In NOV i received $200 charge for these two TECH visits, $100 each even included the visit that TECH couldn't figure things out.
I contacted them and got transferred 3 times, i explained the situation each time, they insist they can only refund me $100 not $200, although they told me there will be no charge if the device is defective, then they tried to sell me new product.
I don't think this is legit way to do business, i shouldn't pay for the service that should be no charge, especially no one mentioned there will be charge in advance.
I request COX to refund me total $200 not $100.
ThanksBusiness Response
Date: 11/16/2023
Dear BBB, Cox Communications (“Cox”) responds to BBB complaint ID # 20862662 filed with your office on November 13, 2023. We apologize for the frustrating experience and appreciate the opportunity to address our customer's concerns.
A member of the Cox Sr. Customer Care team attempted to contact our customer in response to their billing dispute. Unfortunately, we were unsuccessful in reaching them. In review of the account the charges were valid, however based on the information provided in our customer's complaint, the necessary adjustments have been made to their account to address their complaint.
If our customer would like to speak with us regarding their complaint, they can contact our Sr. Customer Care Rep on the contact information provided via voicemail and email.
Sincerely,
Cox Sr. Customer Care TeamCustomer Answer
Date: 11/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20862662, and find that this resolution is satisfactory to me.
Sincerely,
******** *****Initial Complaint
Date:11/13/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received mediocre cable that would go out 3 to 4 times a week, Multiple requests to lower bill, one day Received a note on the fence requesting permission to come on the property to view wires. Agreed to the request only to find out they needed inside my home too. I missed a day of work to accommodate this, tech came in and said my wiring and equipment was out of date and needed to be replaced. I agreed, service was restored to same black outs 3 to 4 times a week. Usually receive a courtesy call about my bill, did not receive one and service was interrupted. Called Cox and explained my pay schedule and was told to submit a check online and just be sure it's in my account in 3 days. Service was restored, however my bill jumped up 120 dollars. Called cox only to be told its for missing equipment which was taken by the tech, and I'm also being charged another 100 for a returned check in which per my bank account went through. I asked how to end services with cox and was told the store would happily take my boxes and shut off service
s. I asked if there was a way to lower my bill, they said no promotions except if I add more to my services. This has been a nightmare company to deal with who doesn't make the customers problem theirs and take care of their customers.Business Response
Date: 11/16/2023
We would like to thank the BBB for the
opportunity to assist a valuable customer. Please let me begin with an
apology for any inconvenience our customer may have experienced. It is
certainly not our intention to cause any frustration.
We have contacted the customer directly to
address their concerns and are working to provide a successful resolution.
It is always our goal to provide our customers
with exemplary customer service. As a customer service oriented company, we
know that our success largely depends on our customers' perception of our
employees, as well as our company. Once again, we would like to apologize for
the frustration that the customer has experienced.
We
appreciate the opportunity that the BBB has given to us to assist our customer.
David
Senior Customer Care Specialist
Executive Escalations Support Team
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