Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cox Communications has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cox Communications

  4771 Bayou Blvd Pensacola, FL 32503-1930

  
• 

  Cox Communications

  320 Racetrack Rd NW Fort Walton Beach, FL 32547-1554

  
• 

  Cox Communications

  180 N Palafox St Pensacola, FL 32502-4839

  
• 

  Cox Communications

  9409 W Highway 98 Ste 20 Pensacola, FL 32506-6134

  

Review Details

• Review fromMarcy H

  Date: 08/12/2022

  1 star

  Marcy H

  Date: 08/12/2022

  My bill increased and I didn't even realize that I was on a year promotion. I called to get my rate reduced and they gave me a rate but my next bill didn't reflect that. I called THREE more times and they basically told me I was a liar that they don't even offer the rate I was given. Just another large company stepping on the hard working people.

  Cox Communications

  Date: 08/19/2022

  We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  
  We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution.
  
  Thank you for your time and consideration.
  
  Sharon
  Executive Resolutions
  Cox Communications, Southwest Region
  

• Review fromLarry G

  Date: 08/11/2022

  1 star
  They are big rip off raised my rate did not connect on day scheduled and did not call or communicate that they were not going to make the schedule. This is the same thing that happened before and it didn't get installed and here we go again. I called today to make sure they are going to make it and two different associates hung up on me after 20 minutes each call

• Review fromKellie A

  Date: 08/11/2022

  1 star
  If I could give Cox Communications a zero star I would. the only reason I used them for my internet service is because they were in contract w/ my apartment complex. This is the second bad experience I have had with them. When I moved from my apartment to my home, I scheduled the transfer accordingly. On the date I moved, I tried hooking up my internet & it kept telling me I had no service available. After several attempts & several calls & several trips up to an actual Cox store (they also switch out my router several times), they told me that they would have to send a technician out that would cost me a $100 to find out why it wasn't working. I decided at that time if I was going to have to pay a fee, I might as well switch to ATT. Keep in mind, I am at day 4 with no internet by this time. When I tried cancelling my services, I was hung up on by their 1-800 number numerous times. Once I did speak to someone (after an hour hold time), they told me they disconnected my service & refused to give me a reference number & that one would be emailed to me. That should have been my first clue. The next day I called a local store, & they verified that it was not disconnected. They told me in order to disconnect services I would have to physically come up to a local store. So I did. By this time it is day 7 without service. They said they would backdate to the date I didn't have any service & of course they didn't... which leaves us to today, me receiving a $11 balance & Cox threatening to send me to collections if I don't pay immediately. They live up to their name, that's for sure. I paid the balance after attempting to contact their billing department to explain the situation. They didn't care. So I am paying for internet I didn't have. They have very poor business practices. I will never use them again.

• Review fromMitcheal A

  Date: 08/10/2022

  1 star
  We have had poor experience with Cox for the past 4+ years. At least every other month internet will go out for multiple days. We immediately contact cox as my wife works from home and requires internet. They will schedule a tech and it will always be 5pm or later the following day. Even then it is toss up whether or not someone will even show up. Today I have lost my patience. Our internet went out Monday morning due to "outage in our area". Ok, fine, we get a notification that it was fixed, however our internet never came back on. Spoke to customer service and was told the soonest a tech could be on site was the following day at 6pm. Now 2 days of using mobile hotspot just so my wife can work and the tech shows up, spends 2 hours in my back yard and my house messing with the modem. Finally tells us he can't resolve the issue and he needs a different tech to fix the issue and he would be there in 30 minutes. He never showed. Day 3 of no internet we contact cox once more to find out the problem was marked as fixed and no one was ever scheduled to fix anything and the soonest they can have someone is tonight at 7 pm once again. We have used all hotspot data and my wife had to take our 5 y/o to spend an entire day at Starbucks which as you can expect has caused more stress for everyone. Even if they are able to fix it tonight I already know it's just a matter of a couple weeks before it happens again as it always does. As there are no other options for high-speed internet in my area (500+ mbps speeds required for work) I literally have no choice but to just "deal with it". This isn't even a location issue. We have lived at residences in Derby and 2 in Wichita all with reoccurring problems. For $163 a month for JUST internet, I expect much more but have no other options. I'm not looking for money back, I don't want free service, I just want to see a company held accountable for poor service even when they know they have a monopoly on a large portion of the area.

• Review fromClaudette S

  Date: 08/10/2022

  1 star
  A long time Cox customer (and even old shareholder when it was public), I am sad to report the decline of everything about Cox, especially customer service.
  I have been without either of two televisions for 3 days now. I have paid the extra monthly fee for "complete care" which claims to provide 24/7 tech care.
  Two absolute "no shows" for specific tech dates! Late e mails make it sound as though I cancelled (false) and should make new date. The hours of phone assistance are limited and phone assistants were from India. They were trying to be helpful but had no information about techs in my neighborhood. My advice to everyone is that Cox is expanding (just bought another company) to the disadvantage of current television and internet customers. Even AT & T seems like my best choice now. A very sad commentary on the
  current expansion and monopoly of business. From**********************************