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Business Profile

Commercial Property Management

Blue CPM

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Commercial Property Management.

Complaints

This profile includes complaints for Blue CPM's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue CPM has 2 locations, listed below.

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    • Blue CPM

      186 N Palafox Pensacola, FL 32502

    • Blue CPM

      PO Box 12068 Pensacola, FL 32591-2068

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Blue CPM admitted to not billing me correctly January-April, 2022 for the lease of a property. They admitted this mistake in mid April, 2022 and told me to pay extra monthly until I caught up the over $2000 mistake for the remaining of lease which ended Dec., 2022. When trying to collect my deposit, all of a sudden, I still owe them $850. I asked for copies of their invoices that would have been sent to show this delinquency. The invoices from Jan-April had been changed from the ones that they sent me originally. So I am filing a complaint on them for changing invoices after they were paid.

      Customer Answer

      Date: 01/30/2023

      The original invoice from February says "unretrievable" when I try to pull it from email.

      Business Response

      Date: 03/01/2023

      Good Morning,

      Ms. ***** is partial correct. She did receive her initial invoices with out NNN(property taxes and insurance) fees, which she attached in her complaint. This mistake was discovered and brought to her attention. Since this was a mistake by the property management team we worked with her on a repayment plan instead of paying this in one lump sum. Per the lease she contractually owes those fees, see the attached lease.

      You can see the transaction statement attached where she had made payments above her rent amount in order to pay this amount back. Upon her vacating the space within the first year she had not had enough time to pay the owed NNN fees. Since it was still owed at the end of her lease we had given her the option to pay the fees directly or remove from her security deposit.

      Please let us know if you need any additional information.

      Thank you,

       

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