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Business Profile

Convenience Store

On The Run

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 30, 2024 I visited On The Run to cash in my winnings from a lottery ticket. Upon her cashing in the ticket I stated I wanted a separate transaction that I would pay via debit card. She proceeded to run the transaction her way without paying my request any concern. When I asked for her to reverse the transaction she became very rude and unprofessional and stated she wouldn’t. I asked what her name was and she stated her name was Shawndora and the manager’s name was Sam. She went on to state my complaint wouldn’t matter which is absurd because myself and my family live down the street from the this establishment and bring plenty of business to the store. This isn’t the first time she’s messed up my transactions and she never tries to solve the problem. She just becomes very rude. Many times I’ve come into the store and she’s on the phone which is why she probably messes up on the register. I’m pretty sure I’m not the only one who’s had a bad experience with her. She’s not welcoming at all. Very rude and disrespectful and unprofessional. Management should be notified of how she represents their business and she should be fired.

On The Run is NOT a BBB Accredited Business.

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