Complaints

This profile includes complaints for Hands and Paws Canine Training's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hands and Paws Canine Training has 2 locations, listed below.

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  Hands and Paws Canine Training

  11068 Chippewa Way Pensacola, FL 32534

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  Hands and Paws Canine Training

  315 Minocqua St Park Forest, IL 60466

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with this dog trainer a couple of months to get a labrador retriever puppy. His name is Ryder and he was with MaKayla ****** the owner of this business between 2 and almost 5 months of age. Here are my issues with this dog trainer, 1) When I received Ryder he acted like he was not fed regularly and was kept in a crate all day. All evidence supports that he was only taken out of his crate for videos on Instagram 2) She admitted to me that she did not give him water regularly 3) Due to him staying the crate all day long he had no puppy manners and didn't know how to settle out of a crate in a home environment 4) She gave us a surprise bill for around $4000 for a Disney trip and didn't get prior approval before going on this trip 5) She wants to claim that she is not responsible for Ryder's training between 2 and 5 months old and pressures people to write untruthful reviews. 6) She also didn't give me the paperwork for my dog that I paid for until I paid her thousands of dollars for training he didn't actually recieve My primary problem is that she does not clearly explain the charges before she does certain training or events and then since the breeder gave her the dog's paperwork she will threaten to keep the dog if you do not pay her even if the charge is unfair. Next problem is, she is advertising falsely because she does not provide the training that she claims she is providing. She also does not have the appropriate certification to train service dogs and that should be clear in her advertisements.