Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 20901574
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Myra *****

  

  Business Response

  Date: 11/21/2023

  So here is how things actually went. First off for the record we did not completely rewire her house inside and out she is incorrect with that statement. We did a partial rewire for her 8 years ago in 2015 and everything went great with that job, which was permitted and inspected by the county.

  The job she has an issue with we contracted with her a month ago to replace her 40 year old outside service panel, the sub-feed cable that was in terrible shape feeding from the outside service panel to the inside sub-panel, added an RV outlet on the front of the house and some outlets in the soffit for 
  Christmas lights. Everything seemed to go fine with this job until we had the power disconnected to replace the outside service panel. When FPL reconnected the power to the new service some sort of power surge occurred and the next day she contacted us stating her fridge is no longer getting cold. 

  So I rushed right over there to see what was going on and my guys were still there working to finish the rest of the job. After investigating the situation I check the fridge and discover a bad control board, however I never found any signs of where it was burnt up such as black marks or any kind of burnt smell like there would usually by if something was burned up. Customer then states she has the extended warranty through Lowes. So I get the warranty info from her and contact ***** to schedule a repair technician. Soonest that was available was Monday and this was a Friday afternoon. She did not want to be all weekend without a fridge and I do not blame her so I offered to go buy a fridge right then and bring it back  for her to use until this one gets repaired. I also looked up the control board and located a brand new board for $120 that I could easily replace. In the meantime she tells me not to worry about the food because there was barely anything in there and that she is about to go grocery shopping. I even offered to bring a cooler and some ice immediately until I could get a new loaner fridge in place, but she said do not worry about doing all that. I asked her if there was anything else not working and she stated the kitchen LED ceiling light along with several light bulbs went out. I asked if she had any light bulbs, she gave us some and we replaced them. There was one bulb in the ceiling fan located in the master bedroom that had broken off in the socket when we tried to replace it. Other than that everything seemed to be working fine. I get a call from Myra a couple hours later stating she is at ***** and found a brand new fridge and she wants me to pay for it. So I agreed to just buy her another $2,500 fridge to make her happy and moved the old one out and hauled it away. I also told her to get another kitchen light and replaced it for her. She finally gave me a check for payment but said to wait until Monday as they used the wrong debit card and had to transfer money. Weekend passes and everything seems fine, county inspection passes and permit gets closed out. She then text me and says that her washing machine is not working now. So I go back over there and check it out and its probably a 10 year old washer, but the control board is bad on it as well. I look it up and find one for $50 brand new online. I informed her I would order and swap it out for her. Later that week the check she gave me gets returned unpaid from the bank. Contact the bank and they tell me a stop payment was placed on the check. So I contacted her to let her know and she says well you need to pay me $500 for my washing machine, $250 for my food that I threw away and buy me a new ceiling fan for the master bedroom. I let her know I already ordered a new control board and it would be here in 2 days. She informed me there is no need for it and that she already bought a brand new washing machine that I need to pay her for NOW. She also told me I need to get her a new ceiling fan for the bedroom NOW and come replace it Friday and then she will pay me whatever is left of the check she placed a STOP payment on after I paid for her new fridge. The ceiling fan has one of the three light bulbs broke off in the socket. The fan and other two bulbs work fine. I'm thinking that they don't actually have the money to pay for the work and looked at this as a good way to get a brand new fridge, washing machine and free electrical work. I am not even certain that this was totally our fault because nothing even seems wrong but with the timing of things I took responsibility for it and did everything I could to make it right but she just keeps wanting more and now did not even pay us. Not sure what more I can do as I feel that after I do more stuff she will come up with something else to avoid paying me for the work we completed.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selectricity dropped and broke lightbulb and installed switch backwards. Meaning to say switch is up when it’s off and down when it’s on. It is a single switch meaning no other switch controls light. I was refused any refund or compensation for busted lightbulb. I was told office manager would contact me. Never happened. I’m entitled to full refund for substandard work and subsequent treatment

  

  Business Response

  Date: 12/02/2022

  I apologize for delayed response the original notice went to my spam folder.

  I do see where we went back out to the customers house at no charge and flipped the light switch over. Nothing was mentioned about being compensated for a broken light bulb. Not sure if it's a specialty bulb of some sort or how much it cost to replace it.