Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Fireplace Services

Doodlebuggers Fireplace, Grill & Outdoor

Reviews

This profile includes reviews for Doodlebuggers Fireplace, Grill & Outdoor's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Doodlebuggers Fireplace, Grill & Outdoor has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    4.33/5 stars

    Average of 6 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromRosie T

      Date: 04/24/2024

      5 stars

      Rosie T

      Date: 04/24/2024

      We had two grills installed May 2023. The installation was performed with Aplus service. My husband enjoys cooking outside more because he enjoys using both grills. In ending August/September 2023 they returned to install our beautiful, crafted electric fireplace.
      The installation was perfect and all wires concealed. Our friends and family visiting from up north enjoyed their Thanksgiving and Christmas season visits. We all felt like we were back up North listening to the fire cracking. The choice of been able to change colors and fire highlights is so beautiful.
      I need to find another outdoor project to use their services again.
      All staff and personal are very professional

      Doodlebuggers Fireplace, Grill & Outdoor

      Date: 04/25/2024

      Thank you so much for your kind words and referrals to Doodlebuggers. We are all so happy to know you and your family enjoyed the fireplace and grill over the holiday season. This is a true testament to Doodlebuggers mission, We help you create a lifestyle you'll Love! We look forward to working with you on your next project! Enjoy!
    • Review fromJudith T

      Date: 06/12/2023

      5 stars
      They came 05/22/23 to clean natural gas logs. Pilot relit, remote was cleaned & battery replaced. Work was completed in timely manner. Would use again!
    • Review fromJerry S

      Date: 12/28/2022

      5 stars
      Good service, kept us advised of arrival time, provided service required in a prompt and professional manner.
    • Review fromMatthew D

      Date: 10/28/2022

      1 star
      This company scheduled a paid service appointment with us only to call and cancel weeks later and deny service for (direct quote from their google response):
      "We have decided to make a conscientious decision NOT TO SERVE customers that think that lying about facts and events is OK. NOT TO SERVE customers who lie, and yell at our valuable team members just because they can't get what they want or hold us accountable for what their other contractor does not understand. It's simple and easy to just not do business and I would think you would appreciate that."
      With respect to this situation, no lies (or conversations since scheduling the appointment for that matter) occurred. I do not believe this is how a company should treat its customers. We have a defective fireplace, and the company that manufactures the part not working has warranty terms that state:
      How To Get Service
      To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing service and will contact the factory to initiate any warranted parts replacements.....(truncated due to personal contact information).
      We followed protocol. We contacted the installing dealer responsible, as stated in the warranty terms, for providing service, and we were denied service.
    • Review fromDonna T

      Date: 09/22/2022

      5 stars

      Donna T

      Date: 09/22/2022

      We have been very satisfied with Doodlebugger's service in the past and for our newest project. They always make an effort to satisfy in s timely manner and respond the same way when we encounter an issue.

      Doodlebuggers Fireplace, Grill & Outdoor

      Date: 09/28/2022

      Thank you for your kind words and referrals to Doodlebuggers. We look forward to serving you again.
    • Review fromWill S

      Date: 09/07/2022

      5 stars

      Will S

      Date: 09/07/2022

      Good service, prompt and pleasant staff, will use again when occasion arises.

      Doodlebuggers Fireplace, Grill & Outdoor

      Date: 09/14/2022

      Thank you for your kind words and referrals to Doodlebuggers. We look forward to serving you again. Team Doodlebuggers.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.