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Business Profile

Medical Doctor

Community Health Northwest Florida

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Community Health Northwest Florida's headquarters and its corporate-owned locations. To view all corporate locations, see

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Community Health Northwest Florida has 18 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve attempted to make contact I have 1k / yr Medicare coverage and nocopay but was charged 25$ for my exam/X-rays. I’ve left messages with Candace who took my payment to no avail no response. I was seen on 4Dec’231p.$was withdrawn 6Dec’23.

    • Initial Complaint

      Date:09/20/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The hospital blocked both my husband and I from calling into the main number which is also used for scheduling. This was a retaliation for me calling in to ask about the status of a prior authorization with Nurse Pam who was extremely hostile and very unconcerned despite the medication in question being a much needed anti psychotic. Subsequently after that phone call both my husband and I had our cell phones blocked from calling in. When we called the pharmacy to see if there was an issue with the phones they said they got right through. We then had friends and family dial the number who also got right through. We then recorded ourselves calling from our phones and getting the busy signal then spoofing our phone number and getting through. This is negligent and dangerous and was done in retaliation of us inquiring about our healthcare.

    Community Health Northwest Florida is NOT a BBB Accredited Business.

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