Complaints

This profile includes complaints for Vivid Pathology, PA's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vivid Pathology, PA

  4900 Bayou Blvd Ste 204 Pensacola, FL 32503-2533

  
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  Vivid Pathology, PA

  5149 N 9th Ave STE 122 Pensacola, FL 32504-8779

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary:
  I am trying to resolve a dispute with Vivid Pathology over an invoice ($477.00) concerning lab results for my wife’s OB GYN exam. We have full insurance coverage (BCBS) and Vivid Pathology keeps sending me a $477.00 invoice for payment and now they say it is going to collections. I have called numerous times, given insurance cards, physician’s name, reason for visit, hospital tax ID, etc… and I still receive the same invoice for $477.00 with no explanation. When I do call, they said a standard answer: thank you calling, we will put it back on a 30 day review.
  
  DETAIL:
  My wife an OB GYN issue and the attending physician (Kristin ********) the needed a test sample to receive medicine. This appointment and sample were taken at Ascension Scared Heart Hospital, Miramar Beach FL 32550.
  
  Then we started receiving the $477.00 invoices from Vivid Pathology. I would call them and give them our insurance information, where the procedure was preformed, hospital Tax ID information. I have mailed letters to their insurance coverage office in Toledo OH. I then mailed the same information my insurance provider (BCBS) and they asked for diagnosis code – I gave BCBS that information as well. So now, Vivid Pathology and BCBS have the ALL the INFORMATION to get this take care of. This was mailed on January 23, 2024.
  
  I am not sure if Vivid Pathology has tried to resolve this matter; the only response is: We will put it under review.
  
  The Vivid Pathology invoice number is #101803161 for $477.00 Patient name is Natalya ********* and we have had the same BCBS for 9 years. So yes, she is on my plan!
  
  Converning the $477.00; at this particular time in 2023. Our medical deductible was fully paid, so if I owe any amount of money, it would be nominal. Of if I do owe money, I expect to see a reduced amount due to IN-NETWORK coverage from BCBS.

  Business Response

  Date: 05/31/2024

  We submitted a claim to the payer on the patient's behalf.  The claim included all of the information necessary (CPT code, CPT code description, ICD-10 diagnosis code, etc.) for the payer to process the claim.  The explanation of benefits provided to us by the payor states N23 which means they are not paying for the services we provided as they believe the patient may have other health insurance (OHI).  In these instances, the payer usually sends an OHI form to the patient to complete and return.  The patient has contacted our biller on multiple occasions and has been provided with the above information. It appears the patient sent their itemized statement to the payer which does not contain DX codes (for PHI reasons) which prompted the payer to return a denial stating DX is needed.

  I'll be happy to attend a call with the patient and payer to discuss the issue and work toward resolution.  We have the account on hold so it will not be placed with any collection agency or credit reporting agency until this issue is resolved.