Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Etheridge Property Manages my neighborhood's HOA. They also manage hundreds of other neighborhood HOA's. They are very quick to notify us of parking violations and quarterly fees but they do not provide a phone number where you can reach your representative. The HOA is responsible for fixing the gated community gate after it was damaged by a vehicle. The gate has been disabled and taken apart, and there has been no communication as to when we can expect our gated community to be gated again after at least 8 months. I sent an email to our representative twice regarding this situation and have had no reply. Additionally, they are responsible for maintaining our lawns. Most of our sprinkler systems are not working and they have sent no one out this summer for at least two months to mow our lawns, which are now knee deep. I sent two emails regarding this situation and asking when we could expect lawn care and have received no response.

  Business Response

  Date: 07/29/2024

  Thank you for your concerns,

  Residences at Natures Creek HOA is in much better shape
  recently regarding the grounds maintenance.  We approved gate company
  estimate to repair the damage to gate & they are in process of moving
  forward with the gate repairs. The gate company has the exit
  gate at the welders, and it should be installed very soon. We are adding cameras,
  reflectors and lighting to the gate area.
  Hopefully there will not be
  next time, but if it is hit, we can identify the person/vehicle to
  prosecute/collect insurance from the driver.
  
  Additionally, our office has sent
  EPM and the landscaper to the property many times to check the sprinklers, DR
  ****** also added so lines and made repairs.
  
  Feel free to email myself so that we may address any further concers, c******@epmfl.net. Be assures EPM is on the job and maintaining the property.
  
  Assure the BBB we are doing
  our job & maintaining the property.
  
  Cheryl E. ******
  Licensed Property Manager,
  CAM
  Etheridge Property
  Management, Inc.
  

• Initial Complaint

  Date:04/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Kevin Etheridge 3 times regarding why the mail box area irrigation system was cancelled and why the hideous area has not been soccer or dirt brought in and bushes planted? I also tried to ask him why the HOA fees assessed all homeowners $10k for the dog park which we never voted on,so less than 15 dogs in the waters communities ,why weren't the dog owners assessed ? Kevin has never called me back and had me own hold for 20 minutes.I read the reviews and Etgeorge management company only gets 1 start out of 5. Why dont we hire a management company that cares and responds to our needs? The board quite so who made the decision about the dog park,why wasn't the a vote?Who is on the board ?

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed a HOA letter stating my 2021 dues were paid to close on a bank deal. It is a very simple request. I was told up to 48 hours maybe I close bank deal tomorrow. The bank needs it. Now I stand loose the contract bank because some one can nit take two
  Minutes type up a simple statement thst I paid the 2021 fees. This is a terrible v property management company. I live in my home 13 years under them and have had at Jesse 8 issues with them. No common sense nit logical and piss poor service. Thdt must be there moto. Alvin K. Berry retiref Army Adjutant General Corps F grade customer service

  Business Response

  Date: 01/04/2023

  Good morning,

  I believe this complaint has been resolved. Mr. ***** originally left a voicemail for Dawn ****** in our office & she returned his call on  1.3.22 and was advised that typically a request is fulfilled in 1-2 days due to the high volume billing going on in our accounting this time of year. Dawn explained that Mr. ***** became upset that this may impact his closing on 1.4.22 @ 9am and disconnected the call. Dawn sent the requested documents by email at 2:27pm.

  Mr. ***** reached out again the afternoon of 1.3.22 and spoke with myself, I was able to provide Mr. ***** with the ledger & statement he required for his transaction by email at 3:27pm. Which he acknowledged receipt. I was glad to speak with him & meet his need.
  

  Our office is dedicated to meeting the needs of our owners in the most professional and expedient fashion possible. Mr. ***** & his homeowners association are valued clients.We apologize for his upset.
  

  Kind regards,
  Sonia S. *****, Etheridge Property Mgmt.