Reviews

This profile includes reviews for Roto-Rooter Plumbing & Drain Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Roto-Rooter Plumbing & Drain Service has 2 locations, listed below.

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  Roto-Rooter Plumbing & Drain Service

  2410 W Nine Mile Rd Pensacola, FL 32534-9419

  
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  Roto-Rooter Plumbing & Drain Service

  PO Box 90788 Raleigh, NC 27675-0788

Review Details

• Review fromTravis h

  Date: 04/10/2025

  5 stars
  These guys really are great ?? Thay not only unclothed my washer drain but also run their camera up drain line and marked out where the snake was

• Review fromChristina J

  Date: 02/14/2025

  5 stars
  Super fast and reputable service. I was very satisfied! I am glad my repair was done quickly.

• Review fromPresten H

  Date: 01/29/2025

  5 stars
  Super nice people very knowledgeable very fast same-day service. Would definitely recommend them

• Review fromJames L

  Date: 01/21/2025

  5 stars
  Great customer service. Laid out options/costs. Work was efficient & fast. Thanks

• Review fromAlexandra C

  Date: 05/02/2024

  1 star
  Called for a slow draining kitchen sink, a technician was sent to our home. He had some issues snaking the drain and threw a hissy fit in our kitchen over that, his behavior was unprofessional but we didn’t say anything the first time. He told us we needed a different technician to come out with a camera to see what was going on in the pipes because his camera couldn’t fit. We paid for that “service”. The next technician comes out and his camera doesn’t fit either…he intended to charge us anyway until I asked why? And he dropped all charges and said we needed to have another technician come out and jet our lines for $800. They still have no official word on what’s wrong with the drain. The day the line jetter is supposed to come out their jetter is down, they are aware but they don’t tell us and send the same unprofessional technician anyway who comes and is now able to get his camera in the line and he determined that there is a “break” “somewhere” he “marked” the break by spray painting a dot on our house where the kitchen sink is. That cost $400. I was only charged $300 because $130 of that was a “drive charge” that this “technician” belligerently insisted I was quoted until his coworker listened to a recording that proved I was not quoted a “drive charge” I don’t care about a drive charge I didn’t ask about a drive charge I’m just wondering why I paid $300 for the same “technician” with his ridiculous attitude and behavior to do the same exact thing he did the first time he came out, plus a lovely green spray paint dot of course. I called to inform the company of what happened and they assured me the general manager would call me first thing in the morning, he never did. They used my $200 cookware to collect dirty water. They also used my washing machine water hookups to do something and they did not tighten my hoses back on and just left the water off because when you turn it on the water sprays out everywhere. They told me “just get some pliers and tighten it”

• Review fromSophia F

  Date: 03/08/2024

  2 stars
  Very expensive for what you get and no transparency. The young boy was nice but he was here for maybe 10 minutes and I was charged almost $200. He came in and said he could fix it but there was no mention of a quote before he completed the service. To add insult to injury, there was also no mention of a "driving fee" when I asked if they serviced our area. We are located in Mary Esther and the gentleman charged me a drive fee from Fort Walton Beach which is only about a 15 min drive from us. I think anyone is better off using a local plumber and not a larger corporation for non emergent issues.

• Review fromKatrina B

  Date: 02/14/2024

  5 stars
  Thank you for all your help! Yall are awesome , everyone should always let them do your services!

• Review fromKari S

  Date: 12/29/2023

  5 stars
  I am always very impressed with this company. They are always very professional and helpful. The job was completed quickly and well.

• Review fromBill W

  Date: 11/27/2023

  5 stars
  Called on a Monday morning and Tim was there within the hour. It was a tough clog but Tim didn’t give up and managed to clear it. Very friendly and professional. Would definitely call again with any plumbing issues.

• Review fromDan H

  Date: 10/09/2023

  5 stars
  Called dispatch on a Sunday and was assigned to Tim. Tim called and we discussed the issues, suggested actions, and estimates for time and cost. Tim arrived a few hours later and was able to clear our lines with an auger. Tim was a complete professional and could not have been nicer.