Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired company to replace 21 windows-paid half up front in cash. Waited almost 3 months-all good. The company called and had a cancellation so we scheduled (yesterday, 1/9/2025). I asked if we needed to be there because we live in Dallas, Texas and this is our 2nd home in Pensacola, Florida. They told us it was no problem and that we didn’t need to be there. I asked if the crew was great because they have full access to home. I checked in on video cameras and there are 7 people inside a 1300 square foot home-2 are lounging on sofas-then they go mess with our WiFi and air purifier (they looked like they were trying to find a heater-running hands together). They were extremely comfortable in our home, lounging around. I called and talked to one of the crew members. Asked if they would not lounge around on furniture. Then, I receive a call from “Supervisor “ who was pissed off that I called about these women lying around the house. He said we needed to be at the house because the job was too big. I told him that was not possible as we lived out of state. He said they were leaving then. They packed up and left. I had a neighbor go over and check on things as they were pa long up. I emailed the President (Co-Owner) and our sales representative (who I really liked up to this point). They basically told me that this was their best crew and they were sorry people sat in our sofa. We are out 13K until this is resolved-no word back from anyone to make this right. We are very upset that basically we’re the bad guy for not having made our installer crew at home-I’m sure they’re nice people but this was very unprofessional and made us uncomfortable.

  Business Response

  Date: 01/13/2025

  Again I am very sorry about this. Its been a teaching moment for sure and we have addressed with the crews on whats appropriate and whats not. We have the job on the schedule per the request of the home owner we have a different crew. We will finish it up no problem.

  Customer Answer

  Date: 01/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22797032, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Mary *******

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sold defective door that has caused leaks for years! Will not return calls! This is a CROOKED company! DO NOT USE!

  Business Response

  Date: 12/27/2024

  I am having trouble finding any job under this name and address. Can you please send us a copy of the contract? *********************

• Initial Complaint

  Date:11/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two years ago, November 2021 I signed a contract with a local window company Eco View to install 13 windows and 1 door in one of my rental houses. The contract 211165360 was drawn up with ***** *** for a total amount of $12.104.00. Half of the total amount was financed through ******** $6,052.00 in which I have made automatic payments since November 2021 of $85.17 and the final amount $6,052.00 was to be added by the Eco View the contractor company after they were installed.
  This project was during the stages of covid, so the windows took almost a year to be made. Finally in February 2023 the windows were installed by Eco View. In July 2023 I received an Email from Eco View that I owe them $6,052.00 for the window installation. I emailed them several times and I tried to phone them and left several messages, but no received no response. Then in October 2023 I receive a letter from an attorney saying that they will garnish my property and take me to court I immediately contacted the attorney by voice mail and said I have a contract with ********, and I have been paying on it for two years and I am having a hard time getting in touch with them and gave him copies of the contract and paperwork. I then started to get phone calls from James from Eco View almost daily and informed him that I want him to get paid, but he had forgotten to submit the final payment to ******** and that was the delay.
  I then contacted ***** *** and spoke to several representatives over the past few weeks. I spoke to Tina Carlos, Debra, Karina, Tristan, and Tyler just to name a few daily for this concern. I ask for the supervisor I also had a case opened (case# 6143803) . So the company could get paid well it wasn’t and James from Eco view called me three or four times ***** *** informed me that Eco View had forgotten to submit the final payment of $6,052.00 by the deadline of May 2023 and that is why they are calling and threatening me.

  Business Response

  Date: 11/02/2023

  Yes we took a long time to finish the project. Project is now complete. We have called multiple times for final payment. No response. We had the attorney send a letter. He responded to the letter. Since then I have talked to Mr ***** a couple times. He keeps saying its taken care of, he spoke to someone at ******** to reactivate his account. I call ***** *** they have no record of this. The account on my end shows it is blocked and we cannot request to transact on it. All we are trying to do is collect final payment. Mr ***** can call me anytime ************ to make final payment

• Initial Complaint

  Date:07/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2022- Ordered windows for my home through eco view windows. I was told it would take 4 months to be delivered and installed.
  January 2023- Windows were installed by eco view. One of the windows was defective, so I called as soon as I noticed and they ordered another. They said it would take 2 months.
  March 2023- After not receiving a call or email from the company, and noting that it had been more than 2 months, I called the company. There was a lot of confusion, and after talking to a few people, found out my window had been broken in transit, and had been there for 3 weeks. No one called to tell me any of this. They had not re-ordered the window at that time, so I suggested they do it, and expedite the process, because I needed to have my home inspected to lower my insurance rates BEFORE hurricane season started. (Thats why I ordered the windows in Sept.)
  May 2023- This is the month in which the 3rd window was supposed to arrive. I have reached out to the owner, and he has been less than understanding.
  July 2023- Owner will not respond to texts or calls regarding my window. I just want my window. I have done some research on this company and he has some very bad reviews on Google and BBB. I am filing this report with the intention of helping others be aware of this felonious, inept business. I also hope that it will demote this company's rating with you at the BBB. I find it hard to believe that this company has an "A" rating. Please, help me get my window and warn others about this company.

  Business Response

  Date: 08/09/2023

  The service that was required to complete the job has been finished.

• Initial Complaint

  Date:06/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract the end of July and were told our windows and doors would be in within 6 months. We heard nothing from the company until January for the doors to be installed. Installation was cancelled because the doors were incorrect. The doors were not resolved until April after we called to check. Windows have still not arrived. We were told the windows would ship May 21. After multiple calls and text we were informed today that the windows will be finished next week and ship the week after. We have high doubts this will actually happen. We are incredibly disappointed with this company and will not be recommending in the future. Our desire was to have our new windows installed before this next hurricane season. We assumed ordering July of last year would have been plenty of time to ensure our house was better prepared for this hurricane season.

  Business Response

  Date: 06/20/2023

  Windows have arrived and the job has been scheduled 

• Initial Complaint

  Date:02/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Ecoview on April 4, 2022 for installation of 9 new windows at a price of $9329. We paid $4664.50 as a down payment. We received updates on the arrival of our windows and on October 20th our windows were delivered and 7 were installed and 2 were too large from factory to be installed. 2 of the windows installed are crooked and one of those the screen will not fit in properly. 2 of the screens installed have bent frames and have gaps between them and the windows. 1 of the large windows has a dent in the frame and needs to be replaced. We were told the 2 windows that were too large would arrive in about a month from the installation. I have made at least 6 calls to the office in Pensacola and 2 were answered. I was told someone from the complaint department would be contacting me. I have received no calls from anyone from Ecoview about my complaint or the status of the 2 windows that weren't installed due to being too large. This is February 28, almost one year after signing the contract and I feel as if Ecoview has no intention of fulfilling our contract.

  Business Response

  Date: 03/16/2023

  I met with the homeowner and discussed his issues. We come up with plan to get everything resolved

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased windows over a year ago. 9 months to get a partial install. 1 month for remaining install. 1 window and 3 screens broken at install. 1 window ordered as frosted instead of clear as intended. Still waiting on repair and replacements. Company will not answer the phone and has now deferred to the manufacturer. Manufacturer stated they have no pending orders for me as of today.

  Business Response

  Date: 02/24/2023

  I spoke with the homeowner regarding the issue. There were mistakes made on the order and due to the product shortages we couldn't get a set ship date from the manufacturer. We did finally receive a ship date and the homeowner is aware of it.