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Business Profile

Tax Return Preparation

Accelerated Accounting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Return Preparation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    James ********* completed my 2022 tax returns in 10/2023. I paid him $250. Upon completing the work and while I was still in his office, he advised me there was a discrepancy in my 2021 return and a $300 deduction had not been taken. He agreed to amend the return for an additional $100 and indicated it would be completed shortly after 10/15/23. When I didn’t receive the amended return, I left him 2 messages after the 15th, and he didn’t return my calls. I followed up with an email giving him until 11/4/23 to complete the return or refund my $100. He has never responded or completed the work. He did not itemize the charges that went on my debit card, so I can only document the total of $350.

    Business Response

    Date: 12/14/2023

    Since we were at a 2022 tax filing deadline and we did not have a deadline for the amended return for 2021, I told Mr. *********** to give me some time to complete the amended return.  I went on an international trip that was planned over six months prior and was unable to return his phone calls, however I did have my office manager, Russell Henley, reach out to Mr. *********** to make arrangements.  Mr. *********** is welcome to come by for a full refund. If he will contact our office to advise when he come by we will have his refund waiting for him. 

     

    ~James *********

    Customer Answer

    Date: 12/19/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 20933091, and find that this resolution is satisfactory to me. I did receive a message from Russell his office manager  after I filed my complaint, but he didn’t indicate the purpose of his call. I will arrange to get the refund I am owed. If Mr. ********* had intended to do the work he was paid for, he had plenty of time to respond to my three messages advising me exactly when he would complete the work.

    Thank you for your assistance in this matter.

    Lois *********** 



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