We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

NewSouth Window Solutions of Pensacola, LLC.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a incomplete project and have been getting the run around on when it can be completed. We have made numerous text, calls, and still no return call with a resolution. We have a patio enclosed without the screens. We have been given a few excuses and now nothing. This is out 2nd time using your company and have had issues with completing work. We would like the screens install within 30 days, since we were told you all have them, but are trying to find someone to come out or a full refund for the incomplete project that is leaving us with a enclosed.patio with no use.

    Business Response

    Date: 08/02/2024

    NewSouth has been in contact with Mr. & Mrs. ***** and has provided a solution. Both parties are in agreement with the new product that has been ordered for replacement and once the material arrives to our warehouse, we will get the project scheduled. We would like to thank the *****'s for being a NewSouth customer and we will get the project taken care of as soon as possible.

  • Initial Complaint

    Date:09/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased windows from New South Windows. I love them but when you buy something new it should be clean and mine are filthy. When I asked who’s going to clean them I was told that they don’t do that. So I paid all of this money and now I have to pay someone to clean them



    Dollars

    Business Response

    Date: 09/22/2023

    Mz.  ***********,

    Thank you for being our customer!  I am so happy you love your new NewSouth Windows and apologize that they needed a good cleaning.  As follow up to my voicemail, I am glad that we took care of the cleaning, and all is well.  If you ever need anything, please call me on my personal cell phone number (i left on our answering machine).

    Remember, your NewSouth Windows are covered by our Real, Lifetime, Non-Prorated - Part and Labor Warranty for as long as you own your home.

    One Call Does it All!  We are only a phone call away.

     

    Very best regards,

    Rob ******

     

     

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need warranty work and can’t get anyone on the phone in the Pensacola office or the head quarters. I sent an email and no response.
    It’s pretty simple but you can’t talk to anyone.

    Business Response

    Date: 03/13/2023

    We contacted Mr. **** and the service was taken care of on March 3rd. 

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Installation of the windows in my home. I have sent a letter to Rich ***** and Tana ******* with New South Window Solutions without response. The Letter is included. I will upload the letter.

    Business Response

    Date: 10/05/2022

    We apologize for any inconvenience this has caused. During installation we determined two windows would need to be re-ordered along with a defective piece of glass. All three items have been ordered and we are waiting on the replacements. Mr. ******* submitted pictures to our team showing items that he would like addressed. NewSouth spoke with Mrs. ******* on September 1, 2022 to schedule a time that would work to address any service needs prior to receiving the two replacement windows and piece of glass. Service technicians went out to the ******* home on September 9, 2022 and Mr. ******* was not aware that his wife made the arrangements for us to be there, and we were asked to leave. We have been in contact with Mr. ******* and due to prior engagements, the customer will not be available until November 2, 2022 for us to go back out to the home. Our goal is completing the project during this visit and addressing any issues Mr. ******* has with his project.

NewSouth Window Solutions of Pensacola, LLC. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.