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Business Profile

Carpenter

Big Boy Carpentry Designs Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** dismantal **** Installation of kitchen, ****, Installation of tops/ Breech of contract, Kitchen construction defect, unfinished kitchen. Total *****, 50% paid $4,000, 30% $2400 paid. Unpaid bal of $1600.00 due job is completed. 1/28 work not completed per contract. Kitchen has many imperfections, repairs to be made, appliances do not fit(Delivered today sent back) File a complaint to the business and owner for breech of contract and kitchen construction defect. Work promised to be fully completed in 3 days, 2 weeks later after many phone calls &complaints kitchen is not functional. Contractors have not worked an entire full day, nor finish not one of the many projects for new kitchen. Counter tops re-sized twice and due to appliances not fitting a 3rd time. This is when I decided to stop all work. We are now force to hire a new person to finish work and repairs done incorrectly : Part of Quartz has to be re-size as stove and refrigerator do not fit( sized by ********** delivery turned back today), New Sink deformed incorrect holes made. Imperfections all ***************** (not properly measured-aligned). ***** is not anchored to the cabinets base. Appliances do not fit. All cabinets and doors are not properly aligned. Wood used in drawers &cabinets cracked with many imperfections and around screws & corners. Cabinets not aligned cabinet above the stove area has a trim and other side does not. Contractor is blaming first the person cutting the Quartz and a second time he blamed the wall??? Work stopped due to poor workmanship and quality of work. I now have to hire a second company to finish and fix the project. I should not be liable for the remaining balance nor i want further contact from the business. Requesting you report business and owner. Measurements to appliances provided in writing to contractor. Stove and refrigerator did not fit.

Big Boy Carpentry Designs Corp is NOT a BBB Accredited Business.

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