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Business Profile

Auto Repairs

Platinum Wrench Auto Repair, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Nickolas G

    Date: 05/23/2023

    I go have some suspension work done at this establishment based off the reviews. I got a few quotes for a little bit less but the reviews said they do an outstanding job. So I left my truck behind for them to look at and they call me with a quote. The next day they told me it would take an extra day to get struts of all things. I gave that my blessing and the guy gave me a quote on the price. I agreed to it and the 3 hour job turned into two days. The worst part was when they called me just before 5PM and said I need to pay an extra 3.99% because I was going to use a credit card. Banks close at 5PM so no way to get cash just shy of $1,000 at that hour. 1. They should have told me over the phone that I would be charged an addition 3.99% when they quoted me and not 10 minutes before I picked it up when the banks were closed. 2. They will tell you that signs are posted on the door and at the counter that an additional credit card fee is attached if used but they won't tell you that to you in person when you are in front of them. The signs consist of a 3x5 sticker on their door and the counter that nobody is ever going to read. 3. NOBODY currently charges for using a credit car any longer. That was so 2001 and EVERY other business builds this into their price today. This is a business stuck in the past with their ethics. 4. Skimming your customers 4% when banks are closed is no way to run a business unless you are the mob. 5.Go somewhere else for your car repairs unless you like to support the old-fashioned way repair shops used to be.

  • DAVID T

    Date: 11/10/2022

    Had front and rear brake work done and all my brake warning lights and systems became illuminated within a week of work completed. Took it back and they accepted no responsibility for this new issue directly related to brakes. STAY AWAY

Platinum Wrench Auto Repair, Inc. is BBB Accredited.

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