Important information
- Customer Complaint:BBB recommends that if you have any complaints or concerns, please contact Shannon McCarty, Kane's Furniture Corporation, at [email protected] prior to contacting BBB.
Complaints
This profile includes complaints for Kane's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 96 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a matched set of living room furniture. The furniture never arrived after 4 months. A truck came and delivered a coffee table, two end tables and three wrong lamps. I told the driver that the lamps were the wrong ones. He said that there was nothing he could do about it and he couldn't put them back on the truck. He said another truck would pick them up. I called Kanes and told them. They said they would bring the right lamps. They never did. I waited another month. I finally just went there and said I wanted a refund. They weren't doing anything. They told me that I wouldn't get a refund until I brought back the wrong pieces of furniture that they mis-delivered. With my bad back, I had to take there mistaken delivery back to them, in my own pick-up truck. Now, they won't refund the $170.00 dollar delivery fee. It took two weeks for them to give me the refund for the furniture that I never received. I asked them about the refund of the 170. for delivering wrong items. They said they couldn't refund a delivery fee, even if it was wrong. This whole thing is not right. I think they owe me for bringing their mistaken delivery back to them. I just want the $170.00 returned to me.
Business Response
Date: 07/25/2022
Business Response /* (1000, 5, 2022/07/20) */
We acknowledge our customers grievance and would like to extend our most sincere apologies. Kane's Furniture prides itself on providing excellent customer service. We are sincerely sorry that our level of service fell short and did not meet this expectation. A refund in the amount of $169.99 for the delivery fee has been transmitted back to the appropriate credit card. Again, we are sincerely sorry for any dissatisfaction this may have caused.
Consumer Response /* (2000, 7, 2022/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. However, it is a shame that I had to go to this length to get a full refund. With regard to this area of customer service, I think they need to rethink their delivery policies. (including refunds for mis-deliveries)
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