Complaints

This profile includes complaints for Kane's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Kane's Furniture

  5700 70th Ave Pinellas Park, FL 33781-4238

  
• 

  Kane's Furniture

  5045 N Washington Blvd Sarasota, FL 34234-4128

  
• 

  Kane's Furniture

  5902 US Highway 19 New Port Richey, FL 34652-2939

  
• 

  Kanes Furniture

  5112 E Colonial Dr Orlando, FL 32803-4384

  
• 

  Kanes Furniture

  3401 W New Haven Ave Melbourne, FL 32904-3500

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Dec 15, 2022 Paid ******** called store, no help whatsoever from Mgr.dispute for furniture to large for area, was told by mgr, they don't take used furniture back.order number is 12122180D77

  

  Business Response

  Date: 05/25/2023

  We have reviewed our customer's complaint regarding the power loveseats that were delivered to the residence in December 2022.
  
  Three days after the merchandise was delivered, as our customer reports, he contacted our offices,claiming that the loveseats were too big. Kane's Furniture does not have a return policy for items that are delivered in good condition as we do not sell on approval. But nearly six months ago, we offered to allow our customer to return the ******************** with a restocking fee; he declined. Unfortunately, this offer was not accepted at the time it was made, and it is no longer being extended. We believe this matter has been addressed.

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20096327
  
  I am rejecting this response because:  I called the store 3 days after purchase and delivery.  They gave me the runaround and kept me calling

  other so-called managers.  When I reached one, he was very rude and said he would not take these loveseats back.  He said they would be considered used furniture.  I have never dealt with any furniture company that had this policy.  I talked with them on the phone and was told and treated in the same manner, rude, they said nothing they can do.  I would like a refund and take this furniture back that i cannot use.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an outdoor patio set in July of 2021 that we were told would take 6 months to come in. We were willing to wait that long as we really liked the set. 6 months turned into 14 months and we wound up not getting our patio set until September 2022. Kanes did give ** the option to cancel during that time, however this was what we wanted so we were willing to stick it out. After we received the set we noticed that the dining table had a crack in the top of the wood. Unfortunately the set was discontinued so our only options were to reselect (something that would not match the rest of our pieces) or take $300 to keep it. We chose the $300. Fast forward to today, not even a year later, and all of the pieces to this set are falling apart. Kanes did send someone to my house to take pictures and validate this, and gentleman stated he had never seen anything so bad.At this time the only option Kanes is giving us is to reselect something else from them. They are refusing to give ** our money back and come pick up this patio furniture that is still under warranty. Their reasoning is because they typically don't give refunds. We are not asking for a refund because of buyers remorse. We want our money back because the furniture is falling apart and is still under warranty. Kanes is forcing us to settle for something we don't want by making us use the $5500 that is owed to us on something in their showroom. I will say that everyone has been nice, but the local store is blaming corporate and when I asked to speak to a manager at corporate the manager had to ask a "higher" manager for approval and they refused our refund as well, stating our only option was reselect or $1200 to keep furniture that is falling apart. After all that we have been through we would just like our money back and want to be done with Kanes. If we are forced to reselect, we are just going to be in the same place we are now 6 months down the road. Thank you,

  

  Business Response

  Date: 05/30/2023

  We are sorry to learn that there is an issue. It is embarrassing to learn that Kane's Furniture LLC did not live up to the standard of excellent customer service that we take great pride in providing. After discussions with our customer, we believe that our customer is satisfied with the agreement reached. We are sincerely sorry for any dissatisfaction this matter may have caused.

  Customer Answer

  Date: 05/30/2023

   
  Better Business Bureau:
  
  I spoke to the Corporate Dispute Resolution Manager from Kanes today on the phone and via email. I am sarisfied with the resolution she provided me. I have also reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/24/2010 we purchased a furniture set from ****** store in ********** with ****** Lifetime Guarantee.Order# *******OYSC The set includes ******************* 3PC Sofa-Loveseat-Chair (Product DANT3P) for $2599.99 + tax Unfortunately, the furniture broke and needs repair. I contacted the store and after a few calls the store sent a technician to evaluate the damage on 05/05/2023.The technician came to the conclusion that there is only the foam sagging. Unfortunately, this is not the case. To fully see the damage it is required to open underneath the loveseat since the damage is mostly on the other side from the access window. The technician did not open the underneath and that is why his evaluation does not reflect the actual damage.We did open the underneath and found that the tarp (cloth wide band, cambric? - not sure about the name) underneath the cushions is broken/torn. The supporting particle board also broke. All that results in seat cushions are not properly supported and falling inside the loveseat. This did not happen over a long period of time like it would if cushions slowly sagged or bands stretched over time. It happened recently, but literally in 1 day, which indicates that something got broken inside. I believe that something snapped inside the loveseat and I provide pictures as well.The "Kanes Lifetime Guarantee" says that if a covered defect is discovered after 10 years from the date of original purchase, and Kanes is unable to repair it, then the customer is entitled to receive 25% of the purchase price in the form of store credit. We reviewed the "What is not covered" section and our damage is not listed there and should be covered. We are asking Kane's Furniture to either repair the damage or issue a 25% of the purchase price credit.

  

  Business Response

  Date: 05/22/2023

  We have reviewed our customers complaint regarding the loveseat purchased in April 2010 with our company. We are disappointed to hear that there is an issue.
  
  After speaking with our customer, management informed him that the reported issue does, in fact, fall under the Guaranteed for Life warranty terms based on the additional images and details that were provided. As a result, the two parties have come to a mutual agreement to satisfactorily resolve this matter.  

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2023, I went to Kane's Furniture on ******************** in *******, **. I bought a dining table and 3 bar stools. The bar stools were on back order, and I asked the sales person (***************************) if I find bar stools at a different store, can I cancel these that are on back order. He told me yes, and even joked with me and said "it could be a blessing in disguise." Fast forward to today, May 15, 2023. I called to cancel the bar stools at ************. I was hung up and disconnected multiple times. When I finally spoke with someone, I was told that I had to be transferred to the store to cancel the order. I was transferred, and I was told that I would have to pay $120 to cancel. I was confused, and asked to speak to a manager. I was told I could not speak to her since she was "busy". I drove to the store, and the manager told me that when I cancel the bar stools, my subtotal would be less than $500, and I would now be required to pay $169.99 delivery fee. I was never told from my salesperson, and I would have NEVER bought a $279.99 table with a $169.99 delivery charge. That's insane!I called the headquarters at 1:04pm today, and explained my situation to the woman who answered the phone. She told me she would have *************************** call me back before 3pm with a resolution. I called back at 4:23pm since no one called me back, and was able to speak with ***************. She did handle the call in a professional manner, and was able to resolve the situation. I am disgusted in the level of customer service that ****** represents. I spoke with multiple people today, drove to the store, and no one would help me. I wasted my time and gas to get me no where today, until I spoke with **************. It should not have escalated to that.I will never shop at Kane's Furniture again. I will tell all of my friends and family not to shop there. I will also post my experience on social media so other people can stay away from a company that doesn't value their customers.

  

  Business Response

  Date: 05/17/2023

  We acknowledge our customers feedback and would like to extend our most sincere apologies for any dissatisfaction that *** have been experienced. The backordered counter stools were canceled at the request of our client. This cancellation meant that the dining table that had already been delivered was no longer eligible for the $39.99 no-contact delivery. There is a $499 minimum requirement for this shipping option. As a result, the shipping fee was modified appropriately. As stated by our customer, a representative from our organization was able to satisfactorily resolve this issue. We apologize once more for any inconvenience this *** have caused.

  Customer Answer

  Date: 05/18/2023

   
  Complaint: 20061725
  
  I am rejecting this response because:
  
  I have not been given the credit for the items that were canceled. I called the store today (5/18/23), and the woman who answered the phone said there was no credit pending. She told me it was only showing $52.  When I spoke with *************************** on Monday (5/15/23), she told me I would have my full credit in 3-5 days. 
  

  The delivery fee would have been appropriate had the salesman made that clear from the beginning. He knew I was on the fence about the barstools. He even told me, it *** be a blessing in disguise that they are on back order. Had he told me the price of delivery would change, then I would not have bought a $279 table with $169.99 delivery fee. Thats insane! I thought it was a $50 flat delivery fee.  This was a mistake from the store, and the store owner or manager should have done what was right to fix it, instead of having me find the right person in a higher position to correct this mistake. Salespeople tend to be sneaky to get an extra buck or two from people. He included $30 for fabric protection after I stated I did not want that.

  Just be honest, period. Let the customers know these fine print fees that *** be added on.  Learn how to value and respect your customers. At the end of the day, it is because of ** that you have a job.

  I will not accept this response until my full credit of $500.54 is credited back to my credit card.   

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 05/23/2023

  Again, we would like to sincerely apologize for any inconvenience. The $500.54 refund due to our consumer has been processed. We believe this matter has been resolved.

  Customer Answer

  Date: 05/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the ******** 64 deluxe tv console. The console delivered has dark gray spots on the top as well as a chip in the front. When I complained, I was told that they would send a technician but that the spots are part of the design. Went back to the showroom to see, and there were some very light spots that were hidden under vases and other decorative items. The picture from the website has no spots at all, which is where I first viewed the item. The technician arrived, took some pictures and mentioned that many other customers also complained about this item. He did not fix the chip because he said there was no point since we probably would be returning the item. I contacted the store and they want to charge a 20% restocking fee which is unfair since the item delivered is not what we saw. I just want a full refund.

  

  Business Response

  Date: 05/16/2023

  We are sorry to hear that a problem is being experienced. Excellent customer service is something we take great pride in offering. We are sincerely sorry that we did not live up to this expectation.
  
  We have confirmed that the reported dark gray spots are there by design from the manufacturer. In actuality, this is how the furniture is manufactured. We acknowledge that the dowel markings on the ** console that our customer received appear to be more pronounced after looking through photos taken by our service technician. After speaking with our customer, an agreement has been reached. This matter, in our opinion, has been resolved.

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 13th 2022 I purchased a reclining chair from Kane's Furniture and got I bought the extended warranty for 5 years February of 2023 I went to Kane's Furniture in *********** where I bought the chair from and show them pictures that the chair pilling they told me to call the warranty company and I called the warranty company they said send them the pictures I sent them the pictures they looked it over they 3 weeks later sometime in March I called them back the warranty company and they told me that the warranty is not covered by them the first year warranty is covered by Kane's Furniture in *********** I go back down to *********** Kane's Furniture talked to the lady behind the desk and she told me that a check will come out and look at the chair the check came out to look at the chair on the April the 12th he told me the chair is peeling and it was not enough of protection selling protection to cover the protected chair and when he left he said they will call me to let me know what the results is one week later on April 19th Kane's Furniture called me and told me the peeling is not covered under the warranty but they can recommend somebody to come out and repair the chair at my expense that's why I had to call you guys the BBB to try to get this resolved

  

  Business Response

  Date: 05/01/2023

  We are sorry to hear that a problem is being experienced.  It is our understanding that management has spoken with our customer and the two parties have come to an agreement. We believe this matter has been resolved.

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a table and 4 chairs on April 14, 2023. It was delivered on Wednesday April 19,2023.Purchase price was $808.98. After the table and chairs were delivered I began to clean them. It was very black on the top of the table. I then cleaned the sides and under the table, it was very black and fell like grease. I used 13 sponges some of them were MR CLEAN SPONGES and others were regular sponges. There were staples sticking out on the bottom of the table.My husband called Kanes and informed them of the staples and the grease. They sent a person out on Thursday April 20,2023. I showed him the black that keeps coming off the sides and underneath the table and the sides of the chairs.He told me that was the paint that was coming off and nobody cleans under their table. I informed him that I have purchased much furniture and this is the first time that paint came off. He took pictures of my sponges and wrote some report. He informed me that the service department would call later in the day or the next day.I did not here from them so I called the store, I was told by ********, and ********* that it was paint and nobody cleans under the table. I told them that I wanted them to come and pick up the Table and chairs and reimburse me.********* told me that I had cleaned the furniture, therefore they would not take it back. I told him that I would call ******* the ** on April 22, 2023. ********* told me to go ahead , that ******* would support him. I said I want you to come and get the furniture and give me my money back. He informed me that , they would not do that.The Table and Chairs are like their delivery people left them, with the exception of my trying to cleand the underneath of the table and chairs, sides of table and sides of chairs.Kane's Furniture refuses to take the furniture back and give me my money back.Customer ID number for these items *********. I was never told not to use any particular item on this furniture.thank you,*********************************

  

  Business Response

  Date: 04/28/2023

  Kane's Furniture is sorry to hear that our customer is displeased with the dining set purchased with our company.
  
  The dining table and chair undersides were inspected by a service technician. As confirmed, the undersides are primed with a flat black primer finish. This is how it is supposed to be by manufacturer design. According to our customer, she attempted to clean or wipe down the black primer by using sponges and Mr. ***** Magic Erasers. As a result, the product's black primer was being removed. Because the erasers are abrasive and run the risk of causing irreversible damage, Kanes Furniture does not advise using them to clean furniture. After discussions with our customer, an agreement has been reached. We believe this matter has been resolved.

  Customer Answer

  Date: 05/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:  Kanes furniture is suppose to pick up the table and chairs on May 3, 2023.  When I purchased the furniture, they NEVER provided any instructions on the care of the product.   Three different people told me it was black paint on the bottom of the table and sides of the chairs.

  They have agreed to take the furniture back, however I must pay a 20% fee.  They have also informed me on May 1,2023, that I would not receive credit to my **** and credit on the gift card used, until they pick the furniture up.  I have also been informed that the credit will take up to 7 days to appear on my cards.

  They debited my **** and the gift card on the day of purchase, why am I not given the same respect?.
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 05/10/2023

  As previously communicated the undersides of the dining table and chairs are primed with a flat black primer finish. This is how it is made by manufacturer design. The dining set was picked up from our customer's residence, and as part of the agreement, our customer received a prorated refund. We believe this matter has been resolved.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/2023 I ordered a sectional from Kane's Furniture store along with a bedroom set. Sales Order #*******HN65. Our salesman was *************************. He told me about their Masterguard fabric protection plan. Since the sectional was a light cream/grey I opted to purchase it along with the sectional. I was handed a brochure about the Masterguard when I paid for the sectional. The Masterguard cost me an additional $140.00. I understood the sectional was on backorder. Last week, I received a call from ****** to set up a delivery date. I asked the agent who called if the fabric protection had been done. She politely put me on hold while she checked. She came back and said yes. We agreed on an 4/18/2023 delivery date. When the delivery came today, I was handed a box containing a spray kit for the fabric protection. I asked the delivery men who was going to spray the sectional and I was informed that it would be me. I was confused and livid at the same time. I immediately called the store while they were here and was told that customers had in the past questioned whether the fabric protection had been applied so they changed their policy to have the customer do it themselves. I was never told this was a DIY project or I never would have agreed to it. I expressed my displeasure at having to spray the sectional in my home where overspray can get on my walls and floors. I was told this is the way it is. I spoke to several people today at ****** and got the same response, including speaking to the salesman *******. He confirmed that is the way they do it however I mentioned to him he never explained that to me. I understand that I have the fabric protection whether I choose to apply the spray or not. That is not the point. ****** has not taken any steps to satisfy a repeat customer who spent almost $4800 in their store on 3/10/2023. I would like ****** to refund me half of the $140 I paid since I have to do what I thought I was paying them to do.

  

  Business Response

  Date: 04/21/2023

  We have reviewed our customers complaint and would like to extend our most sincere apologies.
  

  As our customer states, the purchaser applies the Masterguard stain protectant to the product. We are truly sorry to find that this new procedure was not adequately explained at the time of purchase. As a show of goodwill, a refund of $70.00 plus tax will be given.Once more, we are sincerely sorry for any dissatisfaction this issue may have caused. 

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a leather sofa in 2019. Its a motion sofa and the leather is pealing between the seats. Weve been going back and forth with them for at least a year. They refuse to do anything about it. It seems like its a manufacturing defect. Weve used the leather care kit we purchased from them. We feel they should refund our money or provide us with a new sofa.

  

  Business Response

  Date: 03/27/2023

  We have reviewed our customers complaint regarding the sofa purchased with our company February 2019. We are sorry to hear that our customer is experiencing a problem.
  
  Kanes Furniture warrants to the original purchaser at the original delivery site that the merchandise to be free from defects in workmanship, under normal use and conditions for a period of one year from the date of delivery. The described issue was first reported to our offices outside the one-year warranty. Regrettably, Kanes Furniture cannot honor a repair or replacement of the furniture given the warranty has expired.
  
  Additionally, the mentioned leather care kit is accompanied with the purchased Limited Leather Protection Warranty that is administrated through UV3/Master Guard. Coverage is for the following:
  Any stains caused by food or beverage
  Human blood, and Human urine
  Ballpoint Pen Ink
  Lipstick
  Accidental Rips, Tears, and ***** (accidental: meaning a onetime occurrence)
  
  Regrettably, cracking/peeling of the covering is also not covered under the Limited Leather Protectionwarranty terms. We believe this matter has been addressed.
  

• Initial Complaint

  Date:03/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/31/2023 I purchased a Horizon Spectrum Cocktail Table and a Horizon Spectrum End table from ******. The order # was 0131310MR56C. The order was delivered on: 2/23/2023. At the time of delivery, I noticed there was a chip in ************* and I brought it to the attention of the men who made the delivery. The deliverer took pictures of the defect and made a notation on the delivery receipt. I received a call later that day from someone in Kanes customer service and we discussed the problem. At that time an appointment was made to have someone from Kanes come out and inspect the issue.On March 4, the representative from Kanes, (*****) came to inspect ************* and he took additional pictures. He also stated that ************* could not be repaired and would have to be replaced. Since then, I have heard nothing further from ******.This should have been a simple process to bring a replacement end table and pick up the defective item so I dont understand why there has been no contact from Kanes regarding a replacement. On March 20, I called the salesman (***************************) I purchased the item from who told me he would have the operations manager get back to me. Once again, I have heard nothing from anyone at ****** and my patience has run out.

  

  Business Response

  Date: 03/24/2023

  Kane's Furniture is sorry to hear that a problem is being experienced. A service technician performed an inspection, and a replacement top was placed on back-order with the manufacturer. Our records reflect that this information was provided to our customer. We regret to learn otherwise. A replacement end table will be delivered to our customer on March 29, 2023, to address this issue. Again,we are sincerely sorry for any dissatisfaction this matter may have caused. 
  

  Customer Answer

  Date: 03/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************